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- Tasks: Lead requirements gathering and facilitate workshops to enhance business services.
- Company: Join a forward-thinking company committed to inclusivity and innovation.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and stakeholder engagement.
- Why this job: Make a real impact by bridging teams and optimising business services.
- Qualifications: Experience as a Business Analyst in ITSM environments and strong facilitation skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced Business Analyst to support multiple initiatives planned for this year, starting with the Business Services workstream. This initiative focuses on implementing Business Services within the ITSM platform, delivering a single, transparent view of how business services are supported by applications and underlying infrastructure. This foundational capability will also enable improved hosting strategy and cost‑optimisation decisions.
Responsibilities
- Lead requirements gathering activities across Business Services, including functional and non‑functional requirements.
- Plan, manage, and facilitate stakeholder workshops and working sessions.
- Act as a bridge between Application Engineering and Infrastructure & Operations (I&O) teams.
- Coordinate stakeholder reviews, validation, and sign‑off of requirements.
- Produce high‑quality documentation, including:
- Business and functional requirements
- Data and configuration load sheets
- Federated runbooks outlining operating and handover models
Qualifications
- Strong, hands‑on experience as a Business Analyst within ITSM environments.
- Solid understanding of ITSM processes and tooling (e.g., service modeling, CMDB, service relationships).
- Proven experience working with Business Services models and structured service data.
- Comfortable working with structured datasets, including creating and managing load sheets.
- Strong facilitation skills with experience running multi‑stakeholder workshops.
- Excellent documentation, communication, and stakeholder management skills.
We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Business Analyst employer: Zensar Technologies
Contact Detail:
Zensar Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common Business Analyst scenarios. Think about how you would gather requirements or facilitate a workshop. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you’ve successfully managed stakeholder expectations or improved processes. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Business Analyst role. Highlight your experience with ITSM environments and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Documentation Skills: Since producing high-quality documentation is key for this role, include examples of your previous work. Whether it's business requirements or runbooks, let us know how you’ve nailed it in the past!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Zensar Technologies
✨Know Your ITSM Inside Out
Make sure you brush up on your ITSM processes and tooling. Familiarise yourself with service modelling, CMDB, and how business services interact with applications and infrastructure. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Prepare for Stakeholder Scenarios
Think about potential scenarios where you might need to facilitate stakeholder workshops or manage multi-stakeholder sessions. Prepare examples from your past experiences that showcase your facilitation skills and how you successfully gathered requirements.
✨Showcase Your Documentation Skills
Be ready to discuss your experience in producing high-quality documentation. Bring examples of business and functional requirements you've created, as well as any data load sheets or runbooks. This will highlight your attention to detail and ability to communicate complex information clearly.
✨Align with Company Values
Research the company’s commitment to inclusivity and equal opportunity. Be prepared to discuss how you can contribute to creating an inclusive workplace. This shows that you not only understand the role but also align with their values and culture.