At a Glance
- Tasks: Lead transformative projects across CRM and digital platforms, driving innovation and efficiency.
- Company: Join a global leader in enterprise transformation with a focus on collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work environment with excellent career advancement opportunities.
- Why this job: Make a real impact by optimising business processes and leading cutting-edge technology initiatives.
- Qualifications: Experience in enterprise transformation, CRM systems, and strong analytical skills required.
The predicted salary is between 70000 - 90000 £ per year.
15+ years in enterprise transformation cum business architecture roles.
Proven delivery of multi-country global transformation programmes.
Strong Salesforce expertise across multi-cloud implementations.
Hands-on experience with ServiceNow enterprise workflows.
Experience in CPQ and commercial lifecycle optimization platforms.
Experience in CRM migration and platform modernisation.
Diagrams:
- Class Diagram
- Data Flow Diagram (DFD)
- Entity Relationship Diagrams (ERD)
- Swim Lane Diagram
- Fishbone Diagrams
Methodologies:
- Waterfall
- Agile
- Iterative Prototype
Responsibilities:
- Lead end-to-end enterprise transformation programmes across CRM and digital platforms.
- Drive business capability modelling, operating model design, and process re-engineering.
- Lead global requirement engineering, solution design, and stakeholder alignment.
- Own CRM ecosystem delivery across Salesforce (Sales, Service, Marketing Cloud), ServiceNow, and CPQ platforms.
- Drive legacy system migration to cloud-native platforms.
- Ensure seamless integration across APIs, middleware, and microservices architecture.
- Act as Product Owner, managing backlog prioritisation aligned to business value.
- Lead Agile ceremonies, release planning, and delivery governance.
- Drive executive stakeholder engagement across global and cross-functional teams.
- Lead business change management, UAT, adoption strategy, and rollout execution.
- Drive performance optimisation, business outcomes, and operational efficiency.
- Establish governance frameworks, risk management, and delivery excellence.
Qualifications:
- Bachelor of Engineering in Instrumentation Technology (2001-2005).
- PSPO 1 Professional.
Technical Skills:
- Strong understanding of API-led architecture and microservices ecosystems.
- Expertise in business process modelling (UML, BPMN, DFD, ERD).
- Hands-on experience with JIRA / Azure DevOps.
- Experience with data analysis using SQL.
- Exposure to UI/UX tools such as Figma and process visualization tools.
Methodologies:
- Agile (Scrum, Product Ownership).
- Waterfall and hybrid delivery models.
Certifications (Preferred):
- Scrum Product Owner (PSPO or equivalent).
- Business Analysis / Testing certifications (ISTQB, CBDA).
- Salesforce or ServiceNow certifications.
AS-ISG-DC-HLS Business Analyst & Advisory employer: Zensar Technologies
Zensar Technologies is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals seeking to make a significant impact in global transformation initiatives. With a strong commitment to employee growth, Zensar offers extensive training and development opportunities, ensuring that team members can advance their careers while working on cutting-edge Salesforce CRM modernization projects. Located in the vibrant UK tech landscape, employees benefit from a dynamic work environment that encourages creativity and teamwork.
