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For Companies At a Glance
- Tasks: Be the go-to problem-solver for users, providing support via email, chat, and phone.
- Company: Join Zenrox, an innovative AI-powered healthcare marketplace.
- Benefits: Competitive salary, equity, hybrid or remote work options.
- Why this job: Make a real impact in healthcare by helping users navigate our platform.
- Qualifications: 2+ years in customer support with strong communication and problem-solving skills.
- Other info: Great growth opportunities in a passionate team environment.
The predicted salary is between 24000 - 36000 £ per year.
Location: London (Hybrid) or Remote (UK-based)
Salary: £30,000 + equity
About Zenrox
Zenrox Healthcare UK is an AI-powered marketplace connecting healthcare facilities with medical equipment suppliers. A seamless, reliable user experience is critical to our success.
The Opportunity
Be the first point of contact and trusted problem-solver for all ZenroxIQ users. You will be the front line for both our healthcare customers and our suppliers, ensuring every user gets fast, accurate, and empathetic help to successfully use our platform.
What You'll Do
- Provide front-line technical and platform support via email, chat, and phone
- Triage and resolve user issues (e.g., login problems, quote errors, order status, compliance questions)
- Escalate bugs to the engineering team and feature requests to the product team
- Become a deep expert on the ZenroxIQ platform's features and workflows
- Create and maintain our customer-facing knowledge base (FAQs, how-to guides)
- Monitor platform usage and proactively reach out to users who may be struggling
- Support the Operations team with user-facing tasks during peak times
- Report on support metrics (ticket volume, resolution time, user satisfaction)
What You Bring
- 2+ years experience in a customer support, technical support, or user-facing operations role
- Excellent written and verbal communication skills with a high degree of empathy
- Strong problem-solving skills and ability to learn new software quickly
- Highly organized with strong attention to detail
- Ability to remain calm and professional under pressure
- A passion for helping people and solving problems
- Experience with help desk software (e.g., Zendesk, Jira Service Desk, Intercom)
Ideal Background
- Experience in a B2B SaaS or marketplace environment
- Supporting users in the healthcare or medical device sector
- Familiarity with procurement or e-commerce platforms
- Experience creating support documentation or video guides
- Basic understanding of how web applications work
Why Join Zenrox
- Foundational support role with significant equity
- Be the voice of the customer and directly influence product improvements
- Work on meaningful healthcare infrastructure challenges
- Collaborate with a tight-knit and passionate team
- Opportunity to grow into a support team lead or customer success role
To Apply
Send your CV and a brief description of a tricky support situation you successfully resolved to careers@zenroxmed.co.uk with subject line Customer Support Specialist Application - [Your Name]
CUSTOMER SUPPORT SPECIALIST employer: Zenrox
Contact Detail:
Zenrox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SUPPORT SPECIALIST
✨Tip Number 1
Get to know the company inside out! Research Zenrox and understand their mission, values, and the ZenroxIQ platform. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer support scenarios and how you'd handle them. Being able to demonstrate your approach to resolving issues will set you apart during interviews.
✨Tip Number 3
Show off your communication skills! Whether it's through a video call or a chat, make sure you convey empathy and clarity. Remember, as a Customer Support Specialist, you'll be the voice of the customer!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Zenrox team.
We think you need these skills to ace CUSTOMER SUPPORT SPECIALIST
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer support and technical roles. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share a brief story about a tricky support situation you resolved. We love hearing about real experiences that demonstrate your empathy and communication skills.
Show Off Your Tech Savvy: Since we’re all about tech at Zenrox, mention any help desk software you’ve used before. If you’ve got experience with platforms like Zendesk or Jira, let us know! It’ll give us confidence in your ability to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Just follow the instructions in the job description and make sure to include the subject line as specified. We can’t wait to hear from you!
How to prepare for a job interview at Zenrox
✨Know the ZenroxIQ Platform Inside Out
Before your interview, take some time to explore the ZenroxIQ platform. Familiarise yourself with its features and workflows, as this will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experience where you've successfully resolved customer issues. Highlight your approach to problem-solving and how you maintained empathy throughout the process, as this is crucial for a Customer Support Specialist.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly, both verbally and in writing. Since excellent communication skills are essential for this role, consider doing mock interviews with friends or family to refine your delivery and ensure you come across as professional and approachable.
✨Demonstrate Your Passion for Helping Others
During the interview, express your enthusiasm for supporting users and solving their problems. Share stories that illustrate your passion for customer service, especially in the healthcare sector, as this will resonate well with the values of Zenrox.