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For Companies At a Glance
- Tasks: Collaborate with customers to implement and optimise IT systems for their needs.
- Company: Join a dynamic team focused on digital transformation and customer success.
- Benefits: Enjoy flexible working, private healthcare, and generous annual leave.
- Why this job: Be part of a project that drives innovation and enhances operational efficiency for clients.
- Qualifications: Experience in implementing complex IT systems and strong communication skills required.
- Other info: Hybrid role with occasional travel; no sponsorship available.
We are seeking an IT System Implementation and Adoption Engineer with a product management background to join our partners expanding project team. In this role, you will collaborate with customers and internal stakeholders to define, configure, and operationalize our client's systems. Your goal will be to align our product capabilities with customer needs, helping them achieve their operational objectives while providing strategic feedback to enhance our product portfolio.
Key Responsibilities
- Operational Frameworks: Collaborate with Product Management and customers to gain in-depth expertise on bespoke systems and develop customer-specific system settings.
- Customer Enablement: Design system operationalisation concepts that empower customers to adopt our clients systems and enhance their efficiency over time.
- Digital Transformation: Support customers to plan and manage their journey to digitally transform their operations using our partners advanced technologies.
- Stakeholder Collaboration: Act as the liaison between customers, product teams, and internal stakeholders to ensure alignment of system configurations with operational goals.
- Documentation: Create and maintain detailed operational documents and guidelines for customer use.
- Continuous Improvement: Gather feedback from customers and field teams to refine and optimize operational concepts and system settings.
Requirements
- You will be able to demonstrate a background of implementing complex IT Systems (e.g. Salesforce, Dynamics, SAP, AI/Edge) to new users.
- Background in product management, operational consulting, or a similar role.
- Strong technical aptitude and the ability to learn complex systems quickly.
- Experience tailoring operational solutions to meet specific customer requirements.
- Excellent communication and collaboration skills, with a focus on customer success.
This hybrid role requires attendance at the Bristol or Cardiff office at least two days a month. You will need to spend time abroad when required (all expenses paid for) to deliver these systems.
Benefits
- Competitive salary
- Matched company pension contributions up to 5%.
- 25 days annual leave rising to 28 days based on length of service.
- Private healthcare.
- Flexible and remote working options.
We cannot offer sponsorship for this role. Please send across an updated CV if interested.
IT System Implementation and Adoption Engineer employer: Zenovo
Contact Detail:
Zenovo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT System Implementation and Adoption Engineer
✨Tip Number 1
Familiarise yourself with the specific IT systems mentioned in the job description, such as Salesforce, Dynamics, and SAP. Understanding these platforms will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the field of IT system implementation and product management. Attend relevant industry events or webinars to connect with potential colleagues and gain insights into the latest trends and challenges in the sector.
✨Tip Number 3
Prepare to discuss real-world examples of how you've successfully implemented IT systems in the past. Highlight your problem-solving skills and ability to tailor solutions to meet customer needs, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Research StudySmarter and our partners to understand our products and services better. Being knowledgeable about our offerings will allow you to engage more effectively during interviews and show that you're genuinely interested in contributing to our mission.
We think you need these skills to ace IT System Implementation and Adoption Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with complex IT systems and product management. Use specific examples that demonstrate your ability to implement and operationalise systems, as well as your collaboration with stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the key responsibilities outlined in the job description. Mention your experience in digital transformation and customer enablement.
Showcase Technical Skills: Clearly list your technical skills relevant to the role, such as familiarity with Salesforce, Dynamics, or SAP. Provide examples of how you've quickly learned and adapted to new systems in previous roles.
Highlight Communication Skills: Emphasise your excellent communication and collaboration skills in both your CV and cover letter. Provide examples of how you've successfully liaised between customers and internal teams to achieve operational goals.
How to prepare for a job interview at Zenovo
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with complex IT systems like Salesforce, Dynamics, or SAP. Highlight specific projects where you successfully implemented these systems and how you tailored solutions to meet customer needs.
✨Demonstrate Product Management Skills
Since the role requires a product management background, be ready to share examples of how you've collaborated with stakeholders to align product capabilities with customer requirements. Discuss any frameworks or methodologies you've used in past roles.
✨Emphasise Communication and Collaboration
This position involves liaising between customers and internal teams, so illustrate your strong communication skills. Prepare anecdotes that showcase your ability to facilitate discussions and ensure alignment on operational goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in previous roles and how you overcame them, particularly in relation to customer enablement and digital transformation.
