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- Tasks: Lead quality performance and resolve customer issues in electronic products.
- Company: Dynamic manufacturing company focused on quality and innovation.
- Benefits: Competitive salary, mentorship opportunities, and a collaborative work environment.
- Other info: On-site role in Swindon with excellent career growth potential.
- Why this job: Make a real impact on product quality and customer satisfaction.
- Qualifications: 2+ years in Quality Engineering and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Swindon (On-Site Working)
Salary: £40,000 - £50,000 (Depending on Experience)
Note: Only candidates with permanent, unrestricted UK working rights will be considered, as visa sponsorship is not offered for this position.
Overview: As a Quality Engineer, a successful applicant will be responsible for leading quality performance across a defined portfolio of client accounts, acting as the primary quality contact for assigned customers. This role manages structured problem-solving activities from initial issue notification through containment, root cause analysis, corrective action implementation, and verification of effectiveness, while maintaining clear, professional, and timely communication at every stage.
The position requires a successful candidate to independently lead customer discussions, manage multiple concurrent issues, and provide guidance and mentorship to junior team members. Success in this role depends on strong cross-functional collaboration with internal stakeholders, engineering teams and manufacturing sites to ensure prompt resolution and drive sustainable improvements in customer quality performance.
Key Responsibilities:
- Act as the main quality contact for assigned customers, owning issues from initial complaint through investigation, resolution, and closure.
- Lead customer communication, ensure timely updates, and translate customer requirements into clear internal actions.
- Coordinate failure analysis and product returns, driving containment, root cause analysis, and effective corrective actions using structured tools (e.g., 5 Whys, Fishbone, Pareto).
- Prepare and present high-quality 8D reports and ensure solutions prevent recurrence.
- Monitor customer quality KPIs and cost of poor quality (COPQ), using data to prioritise actions and escalate repeat issues.
- Feed lessons learned into process improvements, control plans, and prevention activities.
- Work with suppliers and internal teams to resolve quality issues, manage nonconformances, support audits, and review process changes for customer impact.
- Contribute to product launches, support risk reviews, and mentor junior team members to strengthen overall quality performance.
Experience Required:
- 2+ Years experience in Quality Engineering or Manufacturing Quality Engineer Role (within a manufacturing environment)
- Proven experience leading end-to-end customer complaint resolution, including preparing and confidently presenting 8D reports.
- Solid working knowledge of quality tools and methodologies, with strong root cause analysis capability.
- Effective stakeholder management skills, with the ability to collaborate across Engineering, Manufacturing, Supply Chain, suppliers, and customers.
Quality Engineer (Electronic Products) in Swindon employer: ZENOVO LTD
Contact Detail:
ZENOVO LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Engineer (Electronic Products) in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Quality Engineer role.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality engineering. Think about how you’d explain your experience with tools like 5 Whys or Fishbone diagrams. We want you to feel confident and ready to showcase your skills when you get that interview call!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get you that Quality Engineer position!
We think you need these skills to ace Quality Engineer (Electronic Products) in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Engineer role. Highlight your experience in quality engineering, especially any work with customer complaints and 8D reports. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality engineering and how your background makes you a great fit for our team. Don’t forget to mention your experience with structured problem-solving tools!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to highlight your communication skills in your application. We love candidates who can clearly convey complex information and keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ZENOVO LTD
✨Know Your Quality Tools
Brush up on your knowledge of quality tools and methodologies like 5 Whys, Fishbone diagrams, and Pareto analysis. Be ready to discuss how you've used these in past roles to resolve customer complaints or improve processes.
✨Prepare for Customer Scenarios
Think about specific examples where you led customer complaint resolutions. Prepare to walk through the steps you took, from initial contact to final resolution, and highlight your communication skills throughout the process.
✨Showcase Your Collaboration Skills
Since this role requires strong cross-functional collaboration, be prepared to share examples of how you've worked with engineering, manufacturing, and supply chain teams. Highlight any successful projects where teamwork made a difference.
✨Practice Your Presentation Skills
You'll likely need to present 8D reports or similar findings. Practise presenting your past work clearly and confidently, focusing on how you communicated complex information to different stakeholders.