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- Tasks: Assist customers with Zenoti's software and ensure smooth business operations.
- Company: Join a leading tech company in the hospitality and retail sector.
- Benefits: Enjoy a good work-life balance with Monday to Friday hours.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference by helping customers succeed with innovative software.
- Qualifications: 3+ years of public-facing experience, ideally in hospitality or retail.
The predicted salary is between 30000 - 40000 £ per year.
Zenoti is looking for a Product Support Consultant for their team in Manchester. The role involves assisting customers with Zenoti's software through various communication channels, ensuring effective business operations.
Ideal candidates will have over 3 years of public-facing experience, preferably in hospitality or retail, and should possess a technology-centric mindset.
Work hours are Monday to Friday, 9 AM to 6 PM UK time, and the position supports a good work-life balance.
Senior Product Support & Customer Success Advocate employer: Zenoti
Contact Detail:
Zenoti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Support & Customer Success Advocate
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Zenoti on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and technology. We should also think of examples from our past experiences that showcase our problem-solving skills.
✨Tip Number 3
Show off our tech-savvy side! During interviews, let’s highlight any experience we have with software similar to Zenoti. It’ll show we’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match what Zenoti is looking for.
We think you need these skills to ace Senior Product Support & Customer Success Advocate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in customer support and technology. We want to see how your background aligns with the role at Zenoti, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your experience in hospitality or retail makes you a perfect fit for the team. Let us know what excites you about working with Zenoti.
Showcase Your Communication Skills: Since the role involves assisting customers through various channels, it’s crucial to demonstrate your communication prowess. Whether it’s in your CV or cover letter, make sure we can see your ability to convey information clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining the Zenoti family!
How to prepare for a job interview at Zenoti
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with Zenoti's software. Explore its features and functionalities, and think about how you would assist customers in using it effectively. This will show your genuine interest and help you answer questions confidently.
✨Highlight Relevant Experience
Since the role requires over 3 years of public-facing experience, prepare to discuss specific examples from your past roles in hospitality or retail. Think about situations where you resolved customer issues or improved their experience, as this will demonstrate your suitability for the position.
✨Showcase Your Tech Savvy
Zenoti is looking for candidates with a technology-centric mindset. Be ready to discuss any tech tools or software you've used in previous roles. If you have experience with similar platforms, mention them and explain how they relate to the role you're applying for.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the challenges they face, or how success is measured in the role. It shows that you’re engaged and genuinely interested in contributing to their success.