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- Tasks: Guide clients through software implementation, training, and support for a seamless experience.
- Company: Zenoti is a leading cloud-based software provider for the beauty and wellness industry.
- Benefits: Enjoy competitive salary, attractive benefits, and opportunities for career growth in an international setting.
- Why this job: Join a fast-growing, innovative company making a meaningful impact in the wellness industry.
- Qualifications: Fluency in French and English, 4-8 years of software implementation experience, strong technical skills required.
- Other info: Be part of a diverse, dynamic team and help transform the wellness industry with cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
Zenoti is seeking a bilingual Implementation Specialist (French and English) to support our customers in successfully adopting and optimising our software platform. As a product expert and trusted advisor, you will guide businesses through every step of the implementation process—from technical setup to training—ensuring a seamless and impactful experience.
Key Responsibilities
- Understand client needs and design tailored solutions using Zenoti.
- Lead product demos, training sessions, and solution reviews with a strong business impact.
- Configure and optimize the platform according to each client’s specific workflows.
- Anticipate risks and ensure smooth project rollouts.
- Provide high-level technical support and troubleshoot customer issues efficiently.
- Work closely with internal teams to improve product features and integrations.
- Stay up to date with new Zenoti features and industry trends.
- Manage multiple projects simultaneously, ensuring compliance with SLAs and KPIs.
What We're Looking For
- Fluency in both French and English (written and spoken).
- 4 to 8 years of experience in enterprise software implementation and support.
- Strong technical knowledge in APIs, cloud solutions, and data migration.
- Proven experience deploying software at scale and working with enterprise clients.
- Excellent communication, presentation, and client training skills.
- Ability to manage multiple projects and work across distributed teams.
- Strong analytical thinking and problem-solving skills.
Why Join Zenoti?
- Be part of a fast-growing, innovative company.
- Enjoy attractive salary and benefits.
- Grow your career in an international environment.
- Collaborate with a diverse, dynamic, and passionate team.
Ready to be part of Zenoti’s journey? Apply now and join us in transforming the wellness industry with cutting-edge technology and meaningful impact.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Senior Product Specialist (SaaS Implementation) (Bilingual French) employer: Zenoti
Contact Detail:
Zenoti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Specialist (SaaS Implementation) (Bilingual French)
✨Tip Number 1
Familiarise yourself with Zenoti's software and its features. Understanding the platform inside out will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your bilingual skills, especially technical vocabulary in both French and English. Being able to communicate complex ideas clearly in both languages will set you apart as a candidate.
✨Tip Number 3
Network with current or former employees of Zenoti on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the implementation specialist role, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential scenario-based questions that assess your problem-solving skills. Think of examples from your past experience where you've successfully managed multiple projects or resolved client issues, as these will be crucial in the role.
We think you need these skills to ace Senior Product Specialist (SaaS Implementation) (Bilingual French)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Product Specialist at Zenoti. Tailor your application to highlight relevant experience in SaaS implementation and bilingual communication skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 4 to 8 years of experience in enterprise software implementation. Include specific examples of how you've successfully managed projects and supported clients in similar roles.
Showcase Bilingual Skills: Since fluency in both French and English is essential, ensure that your application reflects this. Consider including a brief section in your cover letter or CV that demonstrates your language proficiency.
Tailor Your Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for Zenoti's mission. Mention how your skills can contribute to transforming the wellness industry through their innovative technology.
How to prepare for a job interview at Zenoti
✨Showcase Your Bilingual Skills
Since the role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking about your experience in both tongues.
✨Understand Zenoti's Product
Familiarise yourself with Zenoti's software solutions and their impact on the beauty and wellness industry. Be ready to discuss how you can tailor the platform to meet client needs and share any relevant experiences you've had with similar SaaS implementations.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of APIs, cloud solutions, and data migration. Be prepared to discuss specific challenges you've faced in past implementations and how you overcame them.
✨Demonstrate Project Management Skills
The ability to manage multiple projects is crucial for this position. Prepare examples of how you've successfully juggled various tasks in previous roles, ensuring compliance with SLAs and KPIs while maintaining high-quality outcomes.
