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- Tasks: Guide clients through software implementation and optimise their experience with Zenoti.
- Company: Join a fast-growing tech company transforming the wellness industry.
- Benefits: Attractive salary, benefits, and opportunities for career growth in an international setting.
- Why this job: Make a meaningful impact while working with cutting-edge technology in a dynamic team.
- Qualifications: Fluent in French and English, with experience in software implementation and strong technical skills.
- Other info: Collaborate with diverse teams and stay updated on industry trends.
The predicted salary is between 36000 - 60000 £ per year.
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes. Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
Zenoti is seeking a bilingual Implementation Specialist (French and English) to support our customers in successfully adopting and optimizing our software platform. As a product expert and trusted advisor, you will guide businesses through every step of the implementation process—from technical setup to training—ensuring a seamless and impactful experience.
Key Responsibilities- Understand client needs and design tailored solutions using Zenoti.
- Lead product demos, training sessions, and solution reviews with a strong business impact.
- Configure and optimize the platform according to each client's specific workflows.
- Anticipate risks and ensure smooth project rollouts.
- Provide high-level technical support and troubleshoot customer issues efficiently.
- Work closely with internal teams to improve product features and integrations.
- Stay up to date with new Zenoti features and industry trends.
- Manage multiple projects simultaneously, ensuring compliance with SLAs and KPIs.
- Fluency in both French and English (written and spoken).
- 4 to 8 years of experience in enterprise software implementation and support.
- Strong technical knowledge in APIs, cloud solutions, and data migration.
- Proven experience deploying software at scale and working with enterprise clients.
- Excellent communication, presentation, and client training skills.
- Ability to manage multiple projects and work across distributed teams.
- Strong analytical thinking and problem‐solving skills.
- Bonus points for knowledge of HTML, JavaScript, JIRA, or experience in the wellness/spa industry.
Why Join Zenoti? Be part of a fast-growing, innovative company. Enjoy attractive salary and benefits. Grow your career in an international environment. Collaborate with a diverse, dynamic, and passionate team.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Senior Product Specialist (SaaS Implementation) (Bilingual French) employer: Zenoti
Contact Detail:
Zenoti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Specialist (SaaS Implementation) (Bilingual French)
✨Tip Number 1
Network like a pro! Reach out to your connections in the beauty and wellness industry. Attend events, webinars, or even local meetups. You never know who might have the inside scoop on job openings at Zenoti or similar companies.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with SaaS implementations. When you get the chance to chat with potential employers, share specific examples of how you've helped clients succeed.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to product implementation and client management. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Zenoti and being part of our mission to transform the wellness industry.
We think you need these skills to ace Senior Product Specialist (SaaS Implementation) (Bilingual French)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Product Specialist role. Highlight your experience in SaaS implementation and any bilingual skills you have, especially in French. We want to see how your background aligns with what we do at Zenoti!
Showcase Your Technical Skills: Since this role involves a lot of technical setup and support, don’t forget to mention your knowledge of APIs, cloud solutions, and data migration. If you've got experience with HTML or JavaScript, make it known! We love seeing candidates who can hit the ground running.
Communicate Clearly: Your written application is your first chance to impress us, so make sure it’s clear and concise. Use professional language but let your personality shine through. We appreciate good communication skills, especially since you'll be training clients and leading demos.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining the Zenoti team!
How to prepare for a job interview at Zenoti
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Zenoti's software and its features. Familiarise yourself with how it benefits clients in the beauty and wellness industry. This will help you demonstrate your expertise and show that you're ready to guide businesses through the implementation process.
✨Showcase Your Bilingual Skills
Since the role requires fluency in both French and English, be prepared to switch between languages during the interview. Practice explaining technical concepts in both languages, as this will highlight your communication skills and ability to connect with diverse clients.
✨Prepare for Technical Questions
Expect questions about APIs, cloud solutions, and data migration. Brush up on these topics and think of examples from your past experience where you've successfully implemented software solutions. This will showcase your technical knowledge and problem-solving abilities.
✨Demonstrate Project Management Skills
Be ready to discuss how you've managed multiple projects simultaneously in previous roles. Use specific examples to illustrate your organisational skills and ability to meet SLAs and KPIs. This will reassure the interviewers that you can handle the demands of the position.
