At a Glance
- Tasks: Support customers in using Zenoti's software for their beauty and wellness businesses.
- Company: Join a fast-growing tech company recognised as a Great Place to Work.
- Benefits: Flexible hours, competitive salary, and a supportive work environment.
- Other info: In-office role in Manchester with opportunities for career growth.
- Why this job: Make a real difference by helping clients streamline their operations and enhance customer satisfaction.
- Qualifications: Fluent in Danish and English with 3 years of customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes. Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works Mon- Friday - 9 AM - 6 PM UK time and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. This will be an in-office position based in our office in Manchester, UK.
What Will I be doing?
- Receive inbound help requests from customers via the primary channels of phone call, chat, and email.
- Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.
- Consult with customers to ensure their business operations run effectively on Zenoti.
- Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary.
- Raise issues to higher levels of support as needed; be able to identify when you need help to solve an issue.
- Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
- Provide peer mentorship to team members.
- Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
- Influence the direction of the product by providing feedback about challenges customers have with using our product.
What Skills do I need?
- Minimum 3 years in a public-facing, English and Danish speaking service position requiring frequent customer engagement; the ideal candidate will come from a hospitality or retail background.
- Experience running a Point-of-Sale or reservations system.
- Tenaciousness and perseverance.
- A technology-centric background with demonstrated curiosity and self-learning.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Sr.Product Support Consultant (Bilingual Danish and English) in Manchester employer: Zenoti
Zenoti is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in our Manchester office. With flexible working hours tailored to customer needs, we ensure a healthy work-life balance while empowering our team members through mentorship and continuous learning opportunities. As a Great Place to Work Certified™ company, we are committed to fostering an environment where employees can thrive and contribute to the success of our innovative cloud-based solutions for the beauty and wellness industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sr.Product Support Consultant (Bilingual Danish and English) in Manchester
✨Tip Number 1
Get to know Zenoti inside out! Familiarise yourself with our software and the beauty and wellness industry. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your bilingual skills! Since this role requires Danish and English, brush up on your language skills, especially in a customer service context. Role-play scenarios can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Zenoti family!
We think you need these skills to ace Sr.Product Support Consultant (Bilingual Danish and English) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sr. Product Support Consultant role. Highlight your bilingual skills in Danish and English, and showcase any relevant experience in customer service or technology that aligns with what we do at Zenoti.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled customer issues in the past. We love candidates who can demonstrate tenacity and perseverance, so share those stories that show how you’ve gone above and beyond to help customers.
Be Authentic:Let your personality shine through in your written application. We’re looking for someone who is not just qualified but also a great fit for our team culture. Don’t be afraid to express your passion for the beauty and wellness industry!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Zenoti
✨Know Your Zenoti Inside Out
Before the interview, make sure you’re familiar with Zenoti’s products and services. Dive into their website, explore their features, and understand how they help businesses in the beauty and wellness industry. This knowledge will not only impress your interviewers but also help you answer questions more effectively.
✨Show Off Your Bilingual Skills
Since this role requires fluency in both Danish and English, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages, and don’t hesitate to switch between them if asked. This will showcase your comfort level and proficiency.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you successfully resolved customer issues. Be ready to discuss specific situations where you demonstrated tenacity and problem-solving skills. This will highlight your ability to handle the challenges that come with being a Product Support Consultant.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. Inquire about the team dynamics, the training process, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
