At a Glance
- Tasks: Guide clients to success with our platform and build strong relationships.
- Company: Join Zenoti, a leading tech company in the beauty and wellness industry.
- Benefits: Enjoy competitive pay, flexible work options, and a supportive culture.
- Other info: Be part of a certified Great Place to Work with growth opportunities.
- Why this job: Make a real impact by helping businesses thrive with innovative solutions.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
Zenoti provides an all‑in‑one, cloud‑based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built‑in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise‑level technology for businesses of all sizes. Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
Role Overview
As a Sr Customer Success at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding clients through product adoption, best practices, and long‑term growth strategies. Your ability to combine technical knowledge with strong communication and relationship‑building skills will be essential to driving customer satisfaction and retention.
Key Responsibilities
- Customer Advocacy & Engagement: Develop strong relationships with customers, understanding their business needs and challenges to drive adoption and success.
- Product Expertise: Become a subject matter expert in Zenoti’s platform, proactively exploring features and functionalities to deliver maximum value to customers.
- Problem Solving & Solution Building: Analyze customer challenges and independently develop solutions to enhance their experience and business outcomes.
- Data‑Driven Strategy: Leverage customer data and insights to guide decision‑making, drive customer retention, and identify expansion opportunities.
- Executive Presence & Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within their organizations.
- Cross‑Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure a seamless customer journey and continuous product improvement.
- Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Sr Customer Sucess manager in Manchester employer: Zenoti
Zenoti is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With a commitment to work-life balance and flexible scheduling, our Manchester office fosters collaboration and innovation, empowering team members to thrive in their roles. As a Great Place to Work Certified™ company, we provide ample opportunities for professional development while being part of a rapidly growing organisation that supports over 30,000 clients globally.
