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- Tasks: Help customers use Zenoti effectively and resolve their issues.
- Company: Join a dynamic team at Zenoti in Manchester, UK.
- Benefits: Enjoy a healthy work-life balance with flexible hours and competitive pay.
- Other info: Opportunity for mentorship and career growth in a supportive environment.
- Why this job: Be a trusted advisor and make a real impact on customer satisfaction.
- Qualifications: 3+ years in customer service, ideally from hospitality or retail.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works Monday‑Friday 9 AM‑6 PM UK time and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. We will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work‑life balance. This will be an in‑office position based in our office in Manchester, UK.
Responsibilities
- Receive inbound help requests from customers via the primary channels of phone call, chat, and email.
- Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.
- Consult with customers to ensure their business operations run effectively on Zenoti.
- Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast‑paced environment.
- Raise issues to higher levels of support as needed; be able to identify when you need help to solve an issue.
- Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
- Provide peer mentorship to team members.
- Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
- Be proud of what you work on, obsess over the quality of the work you produce.
- Influence the direction of the product by providing feedback about challenges customers have with using our product.
Qualifications
- Minimum 3 years in a public‑facing, English‑speaking service position requiring frequent customer engagement; the ideal candidate will come from a hospitality or retail background.
- Experience running a Point‑of‑Sale or reservations system.
- Tenaciousness and perseverance.
- A technology‑centric background with demonstrated curiosity and self‑learning.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Senior Product Support Specialist in Manchester employer: Zenoti
Contact Detail:
Zenoti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Support Specialist in Manchester
✨Tip Number 1
Get to know the company and its products inside out. Familiarise yourself with Zenoti and how it helps businesses thrive. This will not only boost your confidence but also show the interviewers that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, being able to explain complex issues simply is key. Try role-playing scenarios with friends or family to get comfortable with different customer interactions.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a challenging situation into a success. This will demonstrate your tenacity and ability to handle customer issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Senior Product Support Specialist in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Product Support Specialist role. Highlight your experience in customer service, especially if you've worked in hospitality or retail, as this will resonate with us.
Showcase Your Tech Savvy: Since we're looking for someone with a technology-centric background, don’t forget to mention any relevant tech skills or experiences you have. If you've used Point-of-Sale systems or similar tech, let us know!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Zenoti
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Zenoti and its functionalities. Familiarise yourself with common customer issues and how to resolve them. This will not only show your enthusiasm for the role but also demonstrate your ability to be a trusted advisor.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your tenacity and perseverance in challenging situations, as these traits are crucial for a Senior Product Support Specialist.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific customer situations, especially those that require you to consult and advocate for the customer. Practising these scenarios can help you articulate your thought process clearly.
✨Demonstrate Flexibility and Team Spirit
Since the role requires flexibility in working hours, be prepared to discuss your availability and willingness to adapt. Also, emphasise your experience in mentoring peers and contributing to team success, as collaboration is key in this position.