At a Glance
- Tasks: Support customers through phone, chat, and email while resolving their issues.
- Company: Join Zenoti, a leading tech company in the heart of Manchester.
- Benefits: Enjoy competitive pay, flexible hours, and a vibrant work culture.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: 3+ years in customer service with English and French skills required.
Zenoti is seeking a Product Support Consultant for our Manchester, UK office. You will handle inbound requests via phone, chat and email, owning issues from report to resolution while championing customers' needs.
You will advise customers on Zenoti usage, document solutions, and collaborate with escalation teams in a fast-paced environment. The role requires at least 3 years in public-facing service with English and French, ideally from hospitality or retail.
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Product Support Specialist: Customer-Centric Advisor in Manchester employer: Zenoti
Zenoti is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With a commitment to work-life balance and flexible scheduling, our Manchester office fosters collaboration and innovation, empowering team members to thrive in their roles. As a Great Place to Work Certified™ company, we provide ample opportunities for professional development while being part of a rapidly growing organisation that supports over 30,000 clients globally.
