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- Tasks: Lead customer success initiatives and build strong relationships with clients.
- Company: Join Zenoti, a leading cloud-based software provider for the beauty and wellness industry.
- Benefits: Enjoy attractive compensation, medical coverage, and wellness sessions like yoga and meditation.
- Why this job: Be part of an innovative team shaping the future of wellness businesses globally.
- Qualifications: Fluent in French and English with 8+ years of customer experience required.
- Other info: Opportunity to work with top global brands and make a real impact.
The predicted salary is between 43200 - 72000 £ per year.
Lead – Customer Success (Bilingual French/English)
Manchester, England, United Kingdom
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
Your responsibilities will include:
- Building value-based customer relationships
- Gathering intelligent product feedback and recommendations from the customers
- Applying domain expertise to close deals
- Ensuring high user adoption of the customer success management application
- Implementing best practices to improve customer success
- Ensuring smooth onboarding handoff
Skills you\’ll need:
- A passion for customer success and laser focus on providing customer value.
- 8+ years of overall experience in dealing with customers.
- Ability to understand, articulate, interact with, and manage customer expectations
- Open to travel to customer locations on short notice, when required.
- Experience dealing with large, complex accounts, building relationships at the C-level.
- PMP is an added advantage
- Knowledge of how enterprise implementations, professional services, and support processes work will be a definite plus.
- Fluency in French and English, with the ability to conduct business communication seamlessly in both languages
Why Zenoti?
- Be part of an innovative company that is revolutionizing the wellness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
- Attractive compensation.
- Medical coverage for yourself and your immediate family.
- Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
- Regular social activities, and opportunities to give back through social work and community initiatives.
Join Zenoti and be a part of our mission to empower wellness businesses worldwide!
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Lead - Customer Success (Bilingual French/English) employer: Zenoti
Contact Detail:
Zenoti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead - Customer Success (Bilingual French/English)
✨Tip Number 1
Familiarise yourself with Zenoti's platform and its features. Understanding how their software benefits the beauty and wellness industry will help you articulate value to potential customers during interviews.
✨Tip Number 2
Brush up on your bilingual communication skills in French and English. Being able to demonstrate your fluency and ability to switch between languages seamlessly can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the beauty and wellness industry. Attend relevant events or join online forums to connect with potential colleagues and gain insights into customer success strategies that resonate within this sector.
✨Tip Number 4
Prepare examples of how you've successfully managed large, complex accounts in the past. Highlighting your experience with C-level relationships will showcase your capability to handle the responsibilities of this role effectively.
We think you need these skills to ace Lead - Customer Success (Bilingual French/English)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Lead - Customer Success position. Understand the key responsibilities and required skills, especially the importance of bilingual communication in French and English.
Tailor Your CV: Customise your CV to highlight relevant experience in customer success and any specific achievements that demonstrate your ability to manage large accounts and build relationships at the C-level. Emphasise your bilingual skills prominently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and how your experience aligns with Zenoti's mission. Mention specific examples of how you've improved customer retention or streamlined processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to customer success management, enterprise implementations, and any project management experience. Make sure to mention your fluency in both French and English, as this is crucial for the role.
How to prepare for a job interview at Zenoti
✨Showcase Your Bilingual Skills
Since the role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking about your experiences in both tongues.
✨Understand Zenoti's Product
Familiarise yourself with Zenoti's software solutions and how they benefit the beauty and wellness industry. Being able to discuss specific features and how they can improve customer success will show your genuine interest and understanding of the company.
✨Prepare for Customer Success Scenarios
Think of examples from your past experience where you've successfully built customer relationships or improved user adoption. Be ready to discuss these scenarios in detail, focusing on the strategies you used and the outcomes achieved.
✨Demonstrate Leadership Qualities
As a lead in customer success, you'll need to exhibit strong leadership skills. Prepare to discuss how you've led teams or projects in the past, particularly in complex environments. Highlight your ability to manage expectations and drive results.