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- Tasks: Join us as a Customer Experience Representative, helping German clinics thrive.
- Company: We're a top veterinary and human medical supply company dedicated to outstanding service.
- Benefits: Enjoy a competitive salary, bonus scheme, pension, and free on-site parking.
- Why this job: Be part of a dynamic team focused on customer satisfaction and personal growth.
- Qualifications: Fluent in German and English, with prior call-based customer service experience.
- Other info: This is a full-time, permanent role based in Stockport, Monday to Friday.
The predicted salary is between 30000 - 35000 £ per year.
Bi-lingual Customer Experience Representatives
1x German Speaker Required
Job Summary
We are seeking a dedicated and enthusiastic Customer Experience Representative to join a leading veterinary and human medical supply company. Responsible for delivering an outstanding customer experience.
Responsibilities
Onboarding new German clinics
Respond to queries from customers via email and phone, in both English and German
Achieve KPIs set around having ecstatic customers
Achieve KPI s set around outbound telephony targets and activity
Engage with potential new customers or less regular customers
Ability to be responsible for your own development path, with support from your team
Manage targets to achieve business growth
Provide a supportive service to our customers
Manage and complete account management activities such as regular communication whether than be verbal, written or electronic (MS Teams)
Experience
Fluent in both English & German
Previous experience with call-based customer service in German
Experience with upselling and/or new business development
Experience with Microsoft packages is essential
SAP experience would be preferential
Pro-active and have a solution led outlook
Driven and focused individual
OR a Veterinary Nurse who is Bi-lingual
If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Customer Experience Representative.
Job Types: Full-time, Permanent
Pay: GBP30,000.00-GBP35,000.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- Are you fluent in German?
- Do you have customer service experience?
- Do you have a driving license? Commutable to Stockport office 5 days per week?
Work Location: In person
#J-18808-Ljbffr
Customer Experience Representative - German Speaking employer: Zenopa
Contact Detail:
Zenopa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Representative - German Speaking
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the veterinary and medical supply industry. Understanding the products and services offered will allow you to engage more effectively with potential customers.
✨Tip Number 3
Prepare for role-play scenarios that may come up during the interview. Being able to demonstrate how you would handle customer queries in both English and German will showcase your bilingual skills.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Experience Representative - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in English and German, as well as any relevant customer service experience. Emphasise your ability to engage with customers and manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention specific experiences where you successfully handled customer queries or contributed to business growth.
Highlight Relevant Experience: In your application, focus on any previous roles that involved call-based customer service, upselling, or account management. If you have experience with Microsoft packages or SAP, be sure to include that too.
Prepare for Application Questions: Be ready to answer the application questions regarding your fluency in German, customer service experience, and commuting capabilities. Prepare concise and honest responses that reflect your qualifications.
How to prepare for a job interview at Zenopa
✨Showcase Your Language Skills
Since the role requires fluency in both English and German, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking confidently in both tongues.
✨Highlight Relevant Experience
Discuss your previous customer service experience, especially if it involved call-based interactions. Be ready to share specific examples of how you handled customer queries and contributed to achieving KPIs in past roles.
✨Demonstrate a Solution-Oriented Mindset
The company values a proactive approach to problem-solving. Prepare to discuss situations where you identified issues and implemented effective solutions, showcasing your ability to think on your feet and provide excellent customer service.
✨Familiarise Yourself with the Company
Research the veterinary and human medical supply industry, as well as the company's mission and values. This will help you tailor your responses and show genuine interest in the role, making you stand out as a candidate who is aligned with their goals.
