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- Tasks: Join us as a Customer Experience Representative, helping German clinics thrive.
- Company: Be part of a leading veterinary and human medical supply company.
- Benefits: Enjoy a competitive salary, bonus scheme, pension, and free on-site parking.
- Why this job: Deliver outstanding service in a dynamic environment while growing your skills.
- Qualifications: Fluent in German and English, with customer service experience preferred.
- Other info: Full-time, permanent role based in Stockport, Monday to Friday.
The predicted salary is between 25000 - 29000 £ per year.
We are seeking a dedicated and enthusiastic Customer Experience Representative to join a leading veterinary and human medical supply company. Responsible for delivering an outstanding customer experience.
Responsibilities:
- Onboarding new German clinics
- Respond to queries from customers via email and phone, in both English and German
- Achieve KPIs set around having ecstatic customers
- Achieve KPIs set around outbound telephony targets and activity
- Engage with potential new customers or less regular customers
- Ability to be responsible for your own development path, with support from your team
- Manage targets to achieve business growth
- Provide a supportive service to our customers
- Manage and complete account management activities such as regular communication whether that be verbal, written or electronic (MS Teams)
Experience:
- Fluent in both English & German
- Previous experience with call-based customer service in German
- Experience with upselling and/or new business development
- Experience with Microsoft packages is essential
- SAP experience would be preferential
- Pro-active and have a solution led outlook
- Driven and focused individual OR a Veterinary Nurse who is Bi-lingual
If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Customer Experience Representative.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- Are you fluent in German?
- Do you have customer service experience?
- Do you have a driving license? Commutable to Stockport office 5 days per week?
Work Location: In person
Customer Experience Representative - German Speaking employer: Zenopa
Contact Detail:
Zenopa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Representative - German Speaking
✨Tip Number 1
Familiarise yourself with the veterinary and medical supply industry. Understanding the products and services offered will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident when communicating with German-speaking clients.
✨Tip Number 3
Prepare for role-play scenarios that may come up during the interview. Being able to showcase your problem-solving skills and customer service approach in real-time can set you apart from other candidates.
✨Tip Number 4
Research the company's values and mission. Aligning your answers and examples with what the company stands for can show your genuine interest in the role and how you would fit into their culture.
We think you need these skills to ace Customer Experience Representative - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in English and German, as well as any relevant customer service experience. Emphasise your ability to engage with customers and manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention specific experiences where you successfully handled customer queries or contributed to business growth.
Highlight Relevant Experience: In your application, focus on any previous roles that involved call-based customer service, upselling, or account management. If you have experience with Microsoft packages or SAP, be sure to include that too.
Prepare for Application Questions: Be ready to answer the application questions regarding your fluency in German, customer service experience, and commuting capabilities. Prepare concise and honest responses that reflect your qualifications.
How to prepare for a job interview at Zenopa
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages, so practice common customer service scenarios in both languages to show your proficiency.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in call-based customer service, especially if it involved upselling or new business development. Use specific examples to illustrate how you successfully managed customer queries and contributed to business growth.
✨Understand the Company’s Values
Research the veterinary and human medical supply company before your interview. Understanding their mission and values will help you align your answers with what they are looking for in a Customer Experience Representative, showing that you are genuinely interested in the role.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, training opportunities, and how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
