Account Manager, Digital and Social

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients.

**About Zeno London 's ZDX team**

Zeno London is a communications agency powered by a collective of digital natives, creative thinkers and strategic experts. Together, we bring bold thinking and innovative execution to our clients across a wide spectrum of sectors - from consumer brands to B2B powerhouses. At the heart of our digital offer sits the ZDX team, a team of social strategists, content creators and influencer marketing specialists who shape and power digital programmes across the agency.

**About the role**

As an Account Manager in the ZDX team, you will play a key role in managing and delivering digital, social and influencer programmes across a range of clients. This is a hands-on, fast-paced role for someone who understands how brands show up on social, how creators can build credibility and engagement, and how digital activity can be planned, delivered and measured effectively.

**Key Responsibilities:**

• Manage day-to-day digital and social activity across a range of clients, including content planning, campaign delivery, influencer coordination, paid support and reporting.
• Act as a key client contact for digital work, managing requests, timelines, expectations and deliverables with confidence and clarity.
• Support senior leads in responding to briefs, shaping campaign plans and identifying opportunities for social, influencer and paid activity.
• Oversee the development and delivery of social content plans across platforms including Instagram, TikTok, Facebook, YouTube and LinkedIn.
• Content development - working with other teams to create and launch campaign content.
• Support influencer programmes, including talent research, shortlisting, outreach, briefing, content management, contracting and reporting.
• Set up, manage and review reporting templates for social, content, paid and influencer campaigns.
• Analyse performance data and translate results into clear commentary, recommendations and next steps.
• Work with paid specialists to support content promotion and paid social activity across relevant platforms.
• Stay up to date with changes across social platforms, creator marketing, paid media, content formats and digital best practice, sharing relevant insights with the team.

**Ideal Candidate Profile**

• 4 years’ experience in an agency or in-house role, with strong hands-on experience across social and influencer programmes delivery.
• Comfortable managing day-to-day client relationships, timelines, deliverables, approvals and multiple workstreams at pace.
• Able to identify opportunities, contribute ideas and apply cultural, platform and audience insight to strengthen social programmes and campaign recommendations.
• Strong understanding of key social platforms, creator marketing and paid social, with the ability to apply platform best practice to client work.
• Able to translate performance data into clear recommendations, support junior team members and work effectively with account, creative, studio, strategy and paid specialists.

**Diversity, Equity and Inclusion**

Zeno is committed to fostering a global, diverse workforce where all employees feel valued, included and empowered. To support our diverse workforce, we created safe-space communities to connect with others who share similar backgrounds, experiences, identities, etc.

**Act Together Initiative**

To reinforce our commitments to DE&I and take action against systemic racism, Zeno launched ‘Act Together’ in 2020. The initiative is reflective of our shared responsibility to undertake the hard work that brings about real, positive outcomes within Zeno and the broader communications industry.