Project Manager

We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses.

Over the years, we have evolved our definition of ROI, as it has changed with the ever-complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media. Yes, ROI is about delivering Return on Investment; but it’s also about going beyond to deliver a Return on Imagination and more integrated experiences that inspire Growth.

At Zenith, we ultimately seek out a more meaningful kind of ROI. Our unique way of thinking inspires growth for some of the world’s leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, TikTok and Verizon.

About the role.... Are you passionate about bringing order to complexity, improving how teams work together, and ensuring outstanding digital experiences are delivered at scale? We're looking for a Digital Operations Account Manager to join our team supporting The North Face, a globally recognised brand known for innovation, exploration, and challenging what's possible.

In this role, you'll be at the centre of digital campaign delivery, helping teams work smarter, collaborate more effectively, and continuously improve performance across multiple digital channels. You'll partner with specialists across Search, SEO, Analytics, Social, Programmatic, Planning, TAAG and APEX teams, ensuring campaigns are delivered seamlessly, measured effectively, and supported by strong operational foundations.

If you're someone who enjoys solving problems, improving processes, building strong relationships, and turning complex requirements into clear action, we'd love to hear from you.

Responsibilities

Drive Operational Excellence:

• Supporting the continuous improvement of operational processes, governance standards and team workflows.
• Identifying opportunities to improve efficiency through automation, innovation and best practice.
• Helping teams adopt consistent delivery standards that enhance quality and performance.

Support Seamless Campaign Delivery:

• Overseeing campaign operations and delivery processes.
• Supporting accurate reporting, measurement and financial tracking.
• Working closely with activation, analytics and planning teams to identify risks, resolve challenges and optimise performance.

Enable Cross-Channel Collaboration:

• Act as a key operational partner across Social, Programmatic, Search, SEO, Analytics, TAAG and Planning teams.
• Help ensure integrated and coordinated delivery across all workstreams.
• Foster strong communication and collaboration between teams and stakeholders.

Champion Technology and Innovation:

• Exploring opportunities to utilise automation, AI and operational technology.
• Supporting improvements to reporting, workflows and performance management.
• Encouraging innovative approaches that improve efficiency and scalability.

Build Trusted Relationships:

• Providing clear updates, recommendations and operational guidance.
• Building strong partnerships across markets, clients and specialist teams.
• Helping create confidence through excellent organisation and delivery standards.

Qualifications

What you need to succeed.... We're interested in your potential as much as your experience. If you meet some, but not every requirement, we encourage you to apply. You may be a great fit if you have:

• Experience in digital media, operations, account management, campaign management or a related field.
• An understanding of digital activation and paid media delivery processes.
• Experience managing workflows, projects or operational processes within a fast-paced environment.
• Knowledge of campaign measurement, reporting frameworks and performance metrics.
• Excellent organisational skills and the ability to manage multiple priorities.
• Strong communication and stakeholder management capabilities.
• A proactive, solutions-focused approach and a passion for continuous improvement.
• Experience using project management, workflow or reporting tools.
• An interest in automation, AI and operational innovation.

Zenith International offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave.

Publicis Groupe works primarily from the office or our clients' office four days per week. At Zenith International, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.