At a Glance
- Tasks: Support drivers with inquiries via phone and email, ensuring excellent customer service.
- Company: Join Zenith, the UK's top independent vehicle leasing company with a vibrant culture.
- Benefits: Competitive salary, 24 days leave, health perks, and flexible working options.
- Other info: Enjoy social activities, career development opportunities, and an inclusive workplace.
- Why this job: Make a real difference by helping customers in a fast-paced, dynamic environment.
- Qualifications: Great communication skills and a passion for problem-solving are essential.
The predicted salary is between 26215 - 26215 £ per year.
Driver Services Administrator (3 month FTC)
Are you passionate about helping people and providing exceptional customer service? Are you looking for a fixed term role? If so, we have the perfect opportunity for you!
Join us as our Driver Services Administrator on a 3 month fixed term basis, where your dedication and problem-solving skills will shine.
You will work in a dynamic team, handling customer inquiries with empathy and efficiency, ranging from servicing, maintenance, and repair requests.
In our fast-paced setting, your ability to handle high call volumes with a positive attitude will make a difference.
We're offering a competitive salary package of £26,215.15 (pro-rata) along with a range of fantastic perks.
Why choose Zenith?
Because we are the UK's top independent vehicle leasing company, committed to ensuring that every colleague feels as valued as our customers.
We believe that excellent customer service begins with exceptional people, which is why we invest in training and provide clear career pathways.
Our inclusive culture celebrates individuality and champions diversity.
With six colleague-led diversity groups, regular company events, and flexible working options, Zenith is a place where your voice is heard and your ideas matter.
- What You'll Be Doing
- Provide support to drivers via phone and email, delivering excellent customer service within agreed SLAs
- Keep drivers updated on the status of their queries and bookings, taking ownership from initial contact through to resolution
- Process service, MOT, repair, and other fleet-related bookings
- Accurately update and maintain customer records and databases
- Collaborate with the wider team to identify and drive service improvements
- What You'll Bring
If you thrive in a fast-paced environment, communicate clearly, and love solving problems, you'll fit right in. We're looking for people who:
- Are great communicators and natural problem-solvers
- Truly care about supporting customers and doing the right thing
- Are motivated, adaptable, and eager to learn
What's In It For You?
- 24 days annual leave & 1 day for your birthday, with the option to buy more
- Health & wellbeing: Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
- Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover
- Career Development: Opportunities for professional growth and access to our My GPS personal development framework.
- Perks at Work – save money on everyday essentials with access to a shopping discounts site
- Support for your wellbeing – onsite GP, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
- Agile Working: Flexible working arrangements to suit you, with free parking onsite.
- Social Activities: Sports and social clubs, company activities, and team events.
- Inclusive Culture: colleague-led equality groups and be part of a company committed to equality, diversity, and inclusion.
We want to positively encourage differences in Zenith and believe it is critical to our success as a company.
Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
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Driver Services Administrator (3 Month Ftc) in Ledston employer: Zenith
Zenith is an exceptional employer that fosters a dynamic work culture in the heart of Greater London, where innovation and collaboration thrive. Employees benefit from comprehensive growth opportunities, continuous learning initiatives, and the chance to work alongside industry experts in a vibrant environment that champions creativity and performance. Join us to make a meaningful impact in retail media while enjoying the unique advantages of working in one of the world's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Services Administrator (3 Month Ftc) in Ledston
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Zenith.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Zenith. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Driver Services Administrator (3 Month Ftc) in Ledston
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Zenith.
How to prepare for a job interview at Zenith
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Zenith's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Zenith offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
