Fleet Assistant

As the UK\’s largest independent leasing, fleet management and vehicle outsourcing provider, we\’ve been providing end-to-end vehicle management solutions for over 30 years. Our Commercial division offers commercial fleet operators the most comprehensive range of mobility services in the UK market for LGVs,HGVs, LCVs and trailers. Our services include fleet management, maintenance, funding, rental and flexible hire solutions. Trusted by some of the UKs most mission critical fleets, our market-leading solutions keep our customers\’ fleets available, cost efficient and compliant 24/7/365. About the Role: We are seeking a Fleet Assistant to join our busy and dynamic fleet management team at Zenith. As a Fleet Assistant, you will play a crucial role in ensuring that vehicle and trailer defects are swiftly allocated to our nationwide network of suppliers, minimizing downtime and enabling prompt repairs. This role requires someone who can self-manage, work well under pressure, and contribute to a team that delivers top-quality service to our customers. You will be responsible for overseeing defects, communicating effectively with suppliers and customers, and supporting various operational teams to ensure high standards of service. Strong attention to detail, IT proficiency, and excellent communication skills are essential to succeed in this position. Key Responsibilities: * Allocate defects to the correct supplier promptly, adhering to KPIs, customer, and warranty requirements. * Progress chase repairs and keep both customers and the internal team updated on job status. * Handle inbound calls from customers and suppliers, logging job details and ensuring timely updates in the system (SQL). * Support the breakdown team by managing roadside and on-site emergency defects. * Ensure all customer service contract obligations and operating requirements are met within agreed guidelines. * Resolve customer, supplier, and internal issues promptly, escalating when necessary. * Communicate effectively across all departments to support operational success. * Work flexibly with varying shift patterns to meet customer service needs. Skills & Experience: * Strong verbal and written communication skills. * Previous experience in a similar role or a Vehicle Technician qualification * Excellent attention to detail with the ability to manage and prioritize multiple tasks. * Proficiency with IT systems and organization tools (SQL experience is desirable). * Ability to work under pressure and in a fast-paced environment. * Self-motivated with a proactive attitude and a team-oriented mindset. * Customer-focused, with a professional approach to service delivery. Why Zenith? At Zenith, we value our employees and offer a collaborative, supportive environment where you can thrive. If you\’re looking for a challenging and rewarding role in fleet management with an opportunity to grow your career, this is the perfect role for you. The good stuff…benefits! * * Salary £26,728 * Agile working (work from home opportunities) * 24 days holiday, which increases with length of employment + your birthday off! * Employer pension contribution 6.25% * Private Medical Insurance * Life Assurance cover (4x salary) * Access to our own Zenith GP​ – on site and virtual for self and immediate family * Free Massages​ on site * Zenith AA breakdown cover​ * Excellent referral scheme if you recommend a friend to us * Sports and Social club – Company/Team activities * Free parking * Equality, Diversity & Inclusion networks * Perks at Work – save money on everyday essentials with access to shopping discounts We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business