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- Tasks: Manage vehicle downtime and ensure quick repairs to keep customers mobile.
- Company: Join Zenith, the UK's top independent leasing and fleet management business.
- Benefits: Enjoy a supportive team environment and opportunities for growth.
- Why this job: Be part of an award-winning company focused on exceptional customer service.
- Qualifications: Strong communication, attention to detail, and IT skills are essential.
- Other info: Based in Leeds, this role offers a dynamic and fast-paced work environment.
The predicted salary is between 28800 - 43200 £ per year.
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Are you looking for a career with an employer who values their team? One who has a supportive network of colleagues? A company that\’s on an incredible journey? One that\’s been named Leasing Company of the Year, and awarded \’Large Business of the Year\’ at the Yorkshire Post\’s Excellence in Business Awards? Then you\’re in the right place!
We are the UK\’s top independent leasing, fleet management, and vehicle outsourcing business, and we\’re thrilled to offer an incredible opportunity for a Downtime Management Controller to come aboard our expanding car and van division at Zenith.
Based in our Kirkstall Forge office in the Leeds area, this role is as diverse as it is rewarding, with a strong focus on customer service and the chance to build connections with a variety of internal and external partners. At Zenith, we believe in delivering a customer experience that is second to none. As a Down Time Management Controller, you\’ll play a critical role in keeping our customers mobile by ensuring vehicle off-road time is managed efficiently and effectively.
If you\’re passionate about delivering exceptional service, thrive in a fast-paced environment, and enjoy problem-solving and communication, this could be your next big opportunity.
As part of our friendly and driven Down Time Management team, you\’ll be the go-to contact for both drivers and suppliers when a vehicle is off the road. You\’ll combine strong communication, attention to detail, and investigative thinking to drive down repair time and ensure vehicles are back on the road as quickly and smoothly as possible.
To excel in this role, you\’ll need to be a self-starter who can thrive under pressure, work well in a team, and deliver first class service. Strong communication skills, attention to detail, IT proficiency, and excellent organization are all essential. Don\’t miss out on this amazing opportunity to grow and succeed with us!
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Downtime Management Controller employer: Zenith
Contact Detail:
Zenith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Downtime Management Controller
✨Tip Number 1
Familiarise yourself with the vehicle leasing and fleet management industry. Understanding the key players, trends, and challenges will help you speak confidently about the role and demonstrate your passion for the sector during any discussions.
✨Tip Number 2
Network with current or former employees of Zenith or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable in your conversations.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of specific examples from your past experiences where you've successfully managed downtime or resolved issues quickly, as this will highlight your suitability for the role.
✨Tip Number 4
Demonstrate your customer service mindset. Be ready to discuss how you've gone above and beyond to ensure customer satisfaction in previous roles, as this aligns perfectly with Zenith's commitment to delivering exceptional service.
We think you need these skills to ace Downtime Management Controller
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Downtime Management Controller position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, communication, and problem-solving. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage downtime effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional service and your ability to thrive in fast-paced environments. Provide specific examples of how you've successfully managed similar challenges in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Downtime Management Controller.
How to prepare for a job interview at Zenith
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the company's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved issues under pressure. Highlight your investigative thinking and how it helped you drive down repair times or improve processes in previous roles.
✨Highlight Teamwork and Communication
Since the role involves working closely with both drivers and suppliers, be ready to talk about your teamwork experiences. Emphasise your strong communication skills and how they have contributed to successful collaborations in the past.
✨Be Organised and Detail-Oriented
The job requires excellent organisation and attention to detail. Bring examples of how you've managed multiple tasks effectively and ensured accuracy in your work. This will demonstrate that you can handle the diverse responsibilities of the role.
