At a Glance
- Tasks: Provide essential IT support and troubleshoot issues for colleagues across three divisions.
- Company: Join Zenith, the UK's largest independent vehicle solutions provider with a focus on sustainability.
- Benefits: Competitive salary, 24 days leave plus birthday off, private medical insurance, and development opportunities.
- Other info: Enjoy agile working, onsite GP, and a vibrant company culture with social clubs.
- Why this job: Kickstart your tech career in a supportive, inclusive environment with real growth potential.
- Qualifications: Good communication skills, knowledge of Windows OS, and a strong desire to learn.
The predicted salary is between 22000 - 30000 £ per year.
At Zenith, we have been leading the transition to sustainable vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we are proud of our people, our award-winning service, and our bold ambitions to make mobility smarter, greener, and better for everyone. We are powered by people, driven by innovation, and committed to creating an inclusive environment where everyone can thrive.
Our Service Desk is more than just a support hub - it is your gateway to a fulfilling career in tech! We are dedicated to supporting driven individuals who are genuinely interested in IT. You will be joining a respectful and collaborative team that genuinely cares about one another and regularly receives glowing feedback from colleagues.
You will be the friendly first point of contact (face to face, phone, emails) for our colleagues across our three divisions, providing essential IT support that includes troubleshooting a variety of faults and answering queries, both over the phone and in person. This role is shift-based between the hours of 07:00 - 17:30 and is located at our Kirkstall Forge office in Leeds.
What’s the Role
- Act as a point of contact for phone calls, walk-ups, emails and support tickets from colleagues regarding IT issues and queries
- Diagnose and resolve software and hardware incidents, including operating systems across a range of software applications
- Monitor internal ticket system for new incidents and service requests
- Update the knowledgebase with known issues or workarounds
- Complete administrative tasks on Active Directory, Azure Active Directory, Office 365, and Intune
- Provide desktop support, including new device configuration, fault-finding, and installation of authorised software
- Complete Joiner, Mover, and Leaver requests
What Can You Offer
- Good written and verbal communication skills
- Knowledge of Windows OS and standard applications packages such as MS Office
- Ability to learn new technologies quickly
- Strong desire to work in a team environment
- Good people skills and ability to interact with colleagues across all levels of the organisation
- Team player with the desire for continuous improvement
What’s in it for You
- Salary £26,074.10 per annum
- 24 days annual leave plus your birthday off, with the option to buy more
- Private Medical Insurance, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans
- Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans
- Development opportunities through our MyGPS personal development framework
- Perks at Work - discounts on everyday essentials
- Onsite GP, Employee Assistance Programme, Mental Health First Aiders
- Sports and social clubs, company activities, and team events
- Inclusive culture with colleague-led equality networks
- Free onsite parking
- Agile working – you might have the opportunity to work remotely when it works for the Customer, Zenith and yourself, and you will work with your manager to agree how this works best
Why Zenith?
- Award-winning – Leasing Company of the Year (Fleet News 2023), Large Business of the Year (Yorkshire Post Excellence in Business Awards)
- Sustainability champions – Over 41% of our fleet are Battery Electric Vehicles (BEVs), and we are a carbon-neutral organisation
- Innovators – Investing £25 million in transformation, with a thriving fleet of 169,910 vehicles
- Inclusive – Six colleague-led diversity groups and a workplace where everyone can thrive
- A place to grow – Clear pathways through our MyGPS personal development framework
Sounds like the right opportunity for you? Apply now! We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Service Desk Technician in Leeds employer: Zenith Vehicles
At Zenith, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and innovation. Our Service Desk Technician role not only provides a competitive salary and comprehensive benefits, including private medical insurance and personal development opportunities, but also fosters a collaborative environment where employees can thrive and grow their careers in technology. Located in the heart of Leeds at our Kirkstall Forge office, you'll be part of a team that values respect, support, and continuous improvement, making every day a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Technician in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, check out Zenith's social media and website to understand their values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Desk Technician, you'll be the friendly face for colleagues needing IT support. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can explain technical issues clearly.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you've diagnosed and resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also reinforces your enthusiasm for the role at Zenith. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Desk Technician in Leeds
Some tips for your application 🫡
Show Your Passion for IT:When you're writing your application, let us see your enthusiasm for technology shine through! Share any relevant experiences or projects that highlight your interest in IT and how you’ve tackled challenges in the past.
Tailor Your Application:Make sure to customise your application to fit the Service Desk Technician role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:We appreciate good communication skills, so keep your application clear and to the point. Avoid jargon unless it’s necessary, and make sure your writing is easy to read. A well-structured application can really make a difference!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Zenith and what we stand for.
How to prepare for a job interview at Zenith Vehicles
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows OS and standard applications like MS Office. Being able to confidently discuss troubleshooting methods for common software and hardware issues will show that you're ready to jump in and help colleagues right away.
✨Practice Your Communication Skills
As a Service Desk Technician, you'll be the friendly face for IT support. Practise explaining technical concepts in simple terms, both verbally and in writing. This will help you demonstrate your good communication skills during the interview.
✨Show Your Team Spirit
Zenith values collaboration, so be prepared to share examples of how you've worked effectively in a team. Highlight your ability to interact with colleagues at all levels and your desire for continuous improvement within a team environment.
✨Research Zenith's Values
Familiarise yourself with Zenith's commitment to sustainability and inclusivity. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of making mobility smarter and greener.
