At a Glance
- Tasks: Manage client accounts, document management, and liaise with dealers and brokers.
- Company: Leading independent leasing and fleet management provider in the UK.
- Benefits: Competitive salary, 24 days holiday, pension contributions, and onsite GP services.
- Other info: Join a supportive team with great career growth and diverse workplace culture.
- Why this job: Be the first point of contact for customers and make a real impact on their experience.
- Qualifications: Exceptional customer service skills and strong attention to detail required.
The predicted salary is between 30000 - 35000 £ per year.
We are the UK's leading independent leasing, fleet management and vehicle outsourcing provider, serving businesses and consumers.
We're proud of the incredible teams, products and services we've built over the last 35 years to service our customers.
Within our Consumer White Label function, we offer outsourced leasing and fleet management services, leveraging our expertise to support automotive manufacturer/distributors and consumer finance partners.
Our Dealer Service Administrators are the first point of contact for these customers when they need an update on our service - Whilst we enter our busy period we currently have an opportunity to join this team!
If you're a customer focused individual, that is comfortable speaking with stakeholders over the phone, and would enjoy working in a supportive & collaborative team - we would love to hear from you.
- What you'll be doing
- Client Account Administration: Open client accounts, manage customer and dealer document packs, ensuring legal requirements are met.
- Document Management: Complete and maintain customer contract files and folders, ensuring all required documents are correct and present.
- Liaise with Dealers and Brokers: Communicate via phone and email about missing or incorrect documents to prevent delays in deal pay-out.
- System Updates: Update computer systems with necessary data upon receipt of paperwork.
- Payment Schedule Creation: Build payment schedules for customer agreements.
- Invoice Management: Review and process dealer invoices for payment.
- Query Management: Regularly review and chase up queried deals.
- Compliance & Legislation: Comply with Data Protection Act, Consumer Credit Act, FCA Regulations, and the Money Laundering Act.
- What you'll bring
Essential Skills & Experience
- Exceptional customer service and communication skills (written and verbal).
- Strong attention to detail and accuracy.
- Strong organizational and multi-tasking abilities.
- Competent with MS Office systems.
- Experience in working in a fast-paced environment and meeting tight deadlines.
- Personal Characteristics
- Positive, can-do attitude.
- High level of professionalism and dedication to customer satisfaction.
- Ability to work independently as well as part of a team.
- Clear, persuasive communication with internal and external stakeholders
- You will be the first point of contact for many of our White Label customers (Dealers/Brokers) when they find themselves needing an update on our service.
You will make sure we are easy to do business with and the stakeholder is satisfied, enabling positive feedback with our customers.
- You will support customers with their queries throughout the quote to activation process. Ensuring a 'Right First Time' approach by providing clear and accurate information.
- 90% of your day will be phone based answering up to 40 calls a day, ensuring calls are answered within the agreed SLA's.
- You will be responsible for working through a customer queue that is cleared upon car delivery to our drivers.
You will be responsible for taking ownership of your queue, you will proactively work to keep your queue up to date.
- You will investigate quote queries/matches and ensure quotes given to drivers by our customers are accurate, this will require a high level of attention to detail, diligence and absolute accuracy when submitting final quotes.
- Reward
• 24 days holiday per annum, plus your birthday off!
- A great pension contribution by Zenith (6.25%)
- Access to our own Zenith GP - on site and virtual for self and immediate family
- AA breakdown cover
- Excellent referral scheme if you recommend a friend to us
- Sports and Social club - Company/Team activities
- Free parking
- Multi-faith room
- Onsite café- Butlers
- Equality, Diversity & Inclusion networks
- Perks at Work - save money on everyday essentials with access to shopping discounts
We want to positively encourage differences in Zenith and believe it is critical to our success as a company.
Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
- INDCS
- #J-18808-Ljbffr
Dealer Services Administrator in Leeds employer: Zenith Vehicles
Zenith Vehicles is an outstanding employer, offering a dynamic work culture in Leeds that prioritises employee development and well-being. With competitive salaries, hybrid working options, and excellent onsite facilities, we foster a supportive environment where Customer Experience Specialists can thrive and grow in their careers while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Dealer Services Administrator in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zenith Vehicles. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zenith Vehicles before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dealer Services Administrator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zenith Vehicles:Your cover letter is your chance to shine! Tell us why you want to work at Zenith Vehicles specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zenith Vehicles!
How to prepare for a job interview at Zenith Vehicles
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
