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For Companies At a Glance
- Tasks: Manage key commercial vehicle accounts and deliver exceptional customer service.
- Company: Zenith, a leader in fleet management and partnership building.
- Benefits: Competitive salary, company car, annual bonus, and flexible benefits.
- Other info: Join a collaborative environment with opportunities for personal growth and professional excellence.
- Why this job: Empower yourself to make a real difference for customers and the business.
- Qualifications: 2-3 years in account management or customer delivery in the fleet industry.
The predicted salary is between 40000 - 45000 ÂŁ per year.
At Zenith, we don't just manage fleets—we build partnerships that power businesses forward. We're looking for a Customer Account Manager (CAM) to take ownership of key commercial vehicle accounts, delivering exceptional service while strengthening long-term customer relationships. If you have experience in the Commercial vehicle or fleet industry, thrive in a fast‑paced, customer‑focused environment and enjoy solving problems, influencing stakeholders, and making things happen, this could be the role for you.
What You'll Be Doing
- Own the day‑to‑day operational delivery for your accounts
- Build and maintain strong, trusted customer relationships
- Lead monthly customer reviews, driving actions and continuous improvement
- Collaborate cross‑functionally with teams across operations, finance, and network management
- Ensure full understanding and delivery of customer contracts and bespoke requirements
- Monitor and manage KPI performance, identifying trends and opportunities
- Proactively resolve issues, including breakdowns, VOR, and non‑compliance
- Identify opportunities for growth and upselling, escalating where appropriate
What Success Looks Like
- Customers trust you as their go‑to expert
- Service delivery is smooth, consistent, and exceeds expectations
- Issues are resolved quickly and proactively
- Stakeholders are aligned and working collaboratively
- You're spotting opportunities to improve performance and add value
What We're Looking For
- Experience in account management, operations, or customer delivery within the Commercial Vehicle or Fleet industry (2–3 years+)
- Strong stakeholder management and communication skills
- Ability to manage multiple priorities in a fast‑paced environment
- A proactive, solution‑focused mindset
- Confidence working with data and KPIs to drive performance
- Excellent organisational and problem‑solving skills
- Resilience, energy, and a drive to deliver results
Reward
- Salary ÂŁ40,000 - ÂŁ45,000
- Company car
- Annual bonus
- Agile working
- 6.25% pension scheme
- 24 days annual leave + your birthday off
- AA breakdown cover
- Life assurance
- Critical illness cover
- Dental and health cash plans
- Company GP for self and family
- Other flexible benefits including the option to buy/sell holiday, technology scheme, cycle‑to‑work scheme, etc.
Why Zenith?
- Collaboration – working together to achieve more
- Continuous improvement – always looking for better ways to deliver
- Professional excellence – setting the standard in our industry
- Personal growth – opportunities to develop and progress
You'll be empowered to take ownership, challenge the status quo, and make a real difference—for our customers and the business. Ready to take the next step? Apply now!
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Customer Account Manager in Leeds employer: Zenith Vehicles
Contact Detail:
Zenith Vehicles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the commercial vehicle or fleet industry. Attend industry events, join relevant online forums, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Customer Account Manager role!
✨Tip Number 2
Prepare for interviews by researching Zenith and understanding their values. Think about how your experience aligns with their mission of building partnerships. Be ready to share specific examples of how you've delivered exceptional service and resolved issues in the past.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, highlight situations where you’ve proactively resolved issues or identified opportunities for growth. This will demonstrate your solution-focused mindset, which is key for a Customer Account Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Zenith and being part of our collaborative culture.
We think you need these skills to ace Customer Account Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Account Manager. Highlight your experience in account management and the commercial vehicle or fleet industry, showcasing how you've built strong customer relationships and delivered exceptional service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for Zenith. Share specific examples of how you've solved problems and influenced stakeholders in previous roles, and don’t forget to express your enthusiasm for the position.
Showcase Your Problem-Solving Skills: In your application, emphasise your proactive, solution-focused mindset. We want to see how you've tackled challenges in the past, especially in fast-paced environments. Use data and KPIs to illustrate your successes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Zenith Vehicles
✨Know Your Accounts Inside Out
Before the interview, make sure you research the key commercial vehicle accounts that Zenith manages. Understand their specific needs and challenges. This will not only show your interest but also help you discuss how you can deliver exceptional service and strengthen those relationships.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively resolved issues in previous roles, especially in a fast-paced environment. Highlight your ability to manage breakdowns or non-compliance situations effectively, as this aligns perfectly with what Zenith is looking for in a Customer Account Manager.
✨Demonstrate Stakeholder Management
Think of instances where you've successfully influenced stakeholders or collaborated cross-functionally. Be ready to discuss how you align teams towards common goals, as this is crucial for ensuring smooth service delivery at Zenith.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to account management. Be prepared to discuss how you've used data to drive performance improvements in the past. This will show that you have the analytical mindset needed to identify trends and opportunities for growth.