At a Glance
- Tasks: Manage customer accounts, build relationships, and deliver exceptional service.
- Company: Zenith, the UK's leading independent leasing and fleet management provider.
- Benefits: Competitive salary, 24 days leave, flexible benefits, and development opportunities.
- Other info: Agile working options and a culture that values diversity and inclusion.
- Why this job: Join a supportive team and make a real impact in account management.
- Qualifications: Experience in customer-focused roles and strong analytical skills.
The predicted salary is between 29705 - 29705 £ per year.
At Zenith, we've been helping organisations move further, smarter and more sustainably for over 30 years.
As the UK's leading independent leasing and fleet management provider, we're proud of our people, our award-winning service and our ambition to be the UK's most customer-focused fleet partner.
As our business continues to grow, we're looking for a Customer Account Executive to join our Account Management team.
If you're passionate about building relationships, delivering great customer service and developing a career in account management, this could be the perfect next step!
The Opportunity
As a Customer Account Executive, you'll manage your own portfolio of business customers, becoming their key day-to-day contact and helping them get the most from their partnership with Zenith.
You'll build lasting relationships, solve problems, provide valuable support and play an important role in delivering an outstanding customer experience.
This is a role where you'll gain responsibility and exposure.
You'll work directly with customers, lead review meetings, analyse performance data and collaborate with teams across the business to deliver positive outcomes.
You'll learn how large customer relationships are managed while developing commercial, analytical and stakeholder management skills that will benefit you throughout your career.
What's more, you'll broaden your experience within one of the UK's most successful and respected fleet management businesses.
Most importantly, you'll be joining a business that invests in its people.
Many of our colleagues have built long-term careers at Zenith, progressing into senior account management, leadership and specialist roles.
If you're looking for a role where you can learn, grow and make a genuine impact, we'd love to hear from you.
- What You'll Be Doing
- Managing your own portfolio of customer accounts and becoming their trusted point of contact
- Building strong relationships with key customer stakeholders and understanding their business objectives
- Leading regular customer review meetings, both virtually and face-to-face
- Producing insightful management information, reports and review packs that help customers make informed decisions
- Taking ownership of customer fleet policies, processes and operational performance
- Resolving customer and driver queries efficiently, ensuring excellent service throughout the customer journey
- Managing complaints and escalations through to successful resolution
- Identifying opportunities to improve fleet efficiency, customer outcomes and commercial performance
- Monitoring service levels and performance metrics, recommending improvements where required
- Maintaining accurate systems, documentation and customer records
- Supporting colleagues and sharing best practice to contribute to a high-performing team culture
- Staying up to date with industry developments and Zenith's evolving products and services
- What You'll Bring
- Experience in a customer-focused, account management or client relationship role
- Strong stakeholder management skills with the ability to work effectively across multiple teams
- Experience working to KPIs, SLAs and service targets
- The confidence to lead customer meetings and present information clearly and professionally
- Strong analytical and problem-solving skills, with experience interpreting and presenting data
- Advanced organisational skills and excellent attention to detail
- Good Microsoft Office skills, particularly Excel
- A proactive approach and the ability to manage multiple priorities effectively
- A passion for delivering exceptional customer experiences
- It Would Be Great If You Also Have
- Experience producing customer-facing management information and business reviews
- Experience handling complex customer escalations and complaints
- What's In It For You
- Salary up to £29,705 per annum plus bonus
- 24 days annual leave & 1 day foryour birthday plus bank holidays
- The option to buy or sell holidays (+5 or -3)
- Pension - 6.25% employer contribution
- Flexible benefits where employee can opt intoadditional benefits such as dental, cycle to work scheme, critical illness cover, health cash plans and more
- Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Season Ticket Loans, AA breakdown cover
- Perksat Work – save money on everyday essentials with access to a shopping discounts site.
- Support foryour wellbeing – access to company GP, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
- Development opportunities through our My GPS personal development framework
- Sports and social clubs, company activities, and team events
- Inclusive culture with colleague-led equality networks
- Free onsite parking
- Agile working - you will have the opportunity to work remotely when it works for the Customer, Zenith and yourself
Why Zenith?
- Our customers trust us – partnering with some of the UK's largest and most recognisable brands.
- Our people stay with us – we've built a collaborative, supportive culture where people are empowered to make an impact.
- We're ambitious – backed by recent recapitalisation, major investment, a clear strategy for long-term growth and a thriving fleet of almost 170,000 vehicles.
- We're award-winning – including Leasing Company of the Year (Fleet News 2026), Large Business of the Year and Diversity & Inclusion Award winners at the Yorkshire Post Excellence in Business Awards, and Wellbeing Award winners at Fleet News 2025.
- We're leading the transition to sustainable mobility – with over 41% of our fleet now Battery Electric Vehicles and a long-standing commitment to sustainability.
- We're invested in your future – offering clear development opportunities, structured career pathways and the chance to build a long-term career with a market leader.
Sound Like the Right Opportunity for You? Apply Now!
We want to positively encourage differences in Zenith and believe it is critical to our success as a company.
Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
- INDGEN
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Customer Account Executive in Leeds employer: Zenith Vehicles
Zenith Vehicles is an outstanding employer, offering a dynamic work culture in Leeds that prioritises employee development and well-being. With competitive salaries, hybrid working options, and excellent onsite facilities, we foster a supportive environment where Customer Experience Specialists can thrive and grow in their careers while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zenith Vehicles. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zenith Vehicles before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Executive in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zenith Vehicles:Your cover letter is your chance to shine! Tell us why you want to work at Zenith Vehicles specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zenith Vehicles!
How to prepare for a job interview at Zenith Vehicles
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
