At a Glance
- Tasks: Manage emergency roadside breakdowns and urgent defects for a busy fleet.
- Company: Join Zenith, the UK's largest independent vehicle solutions provider.
- Benefits: Competitive salary, company bonus, agile working, and 24 days annual leave plus your birthday off!
- Other info: Inclusive workplace that values diverse perspectives and offers excellent career growth.
- Why this job: Make a real difference by supporting customers in their time of need.
- Qualifications: Experience in fleet management or breakdown recovery with strong communication skills.
The predicted salary is between 33273 - 33273 £ per year.
As the UK's largest independent vehicle solutions provider, Zenith is leading the way in driving the transition to sustainable vehicle solutions and shaping the future of leasing.
We're committed to our People Promise, investing in our teams, technology, and culture to create an inclusive environment where everyone can thrive and succeed.
We offer fully outsourced fleet management solutions for all types of vehicles including motorbikes, cars, vans, trucks and specialist vehicles; a unique service proposition in the industry.
We really care about our customers and want to ensure that in the unfortunate event of an emergency situation they feel supported and reassured.
Our Breakdown & Defect team do just that.
We are looking for a Breakdown & Defect Controller if you have Fleet, Automotive, Motor Claims or Breakdown & Recovery experience and really care about customers, we would love to hear from you.
The Breakdown & Defect Controller is actively committed to Zenith and its Customers to provide emergency assistance by proactively managing roadside and onsite breakdowns as well as urgent defects, ensuring that such incidents are expedited in the fastest manner possible and the vehicle is returned to service without undue delay.
This is a professional role working in a very busy fleet management environment.
The ideal candidate will be supported but must have the ability to self-manage whilst working under pressure.
Working collaboratively and supporting the wider team and departments to ensure that the highest standard of service is achieved.
- Day To Day - What You Can Expect
- 4 on 4 off shift pattern (7am - 7pm (Days) / 7pm - 7am (Nights)
- Accepting emergency roadside/onsite breakdowns or urgent defects on vans, trucks and trailers.
- Ensuring that each event is managed through to completion, by accurately logging all details and allocating in line with agreed timelines to a network of third party suppliers and manufacturers
- Ensuring that correct suppliers are used, and that all breakdowns and urgent defects are progress chased and constant communication of work progress is made to the Customer
- Being mindful of each Customer's service contract obligations/operating requirements and reacting appropriately within agreed guidelines
- The Ideal Candidate Will
- Have experience of managing commercial/HGV emergency breakdowns from a similar breakdown & recovery or workshop / fleet management environment
- Have excellent verbal & written communication skills at all levels
- Excellent telephone based customer service skills
- Have time management & organisational skills
- Have well developed microsoft office skills
- Ability to work in a fast paced and demanding working environment
- Reward
- Company bonus
- Agile working (Night shifts to be worked from home)
- AA Breakdown Cover
- Life Insurance
- Free On-site Parking
- On-site GP
- Tech Scheme
• 24 days annual leave + your birthday off!
- 6.25% employer pension contribution
We want to positively encourage differences in Zenith and believe it is critical to our success as a company.
Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
- #zenhigh
- #J-18808-Ljbffr
Breakdown & Defect Controller in Leeds employer: Zenith Vehicles
Zenith Vehicles is an outstanding employer, offering a dynamic work culture in Leeds that prioritises employee development and well-being. With competitive salaries, hybrid working options, and excellent onsite facilities, we foster a supportive environment where Customer Experience Specialists can thrive and grow in their careers while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown & Defect Controller in Leeds
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Zenith Vehicles.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Zenith Vehicles. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Breakdown & Defect Controller in Leeds
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Zenith Vehicles, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Zenith Vehicles and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Zenith Vehicles. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Zenith Vehicles
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Zenith Vehicles.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Zenith Vehicles.
