At a Glance
- Tasks: Help manage vehicle defects and ensure quick repairs in a fast-paced environment.
- Company: Join Zenith, the UK's largest independent fleet management provider with over 30 years of experience.
- Benefits: Enjoy a competitive salary, 24 days holiday, birthday off, and great pension contributions.
- Other info: Collaborative culture with excellent career growth opportunities and various employee perks.
- Why this job: Be part of a dynamic team and make a real impact in fleet management.
- Qualifications: Experience in fleet management or workshop settings, strong communication skills, and attention to detail.
The predicted salary is between 27643 - 27643 £ per year.
As the UK's largest independent leasing, fleet management and vehicle outsourcing provider, we've been providing end-to-end vehicle management solutions for over 30 years. Our Commercial division offers commercial fleet operators the most comprehensive range of mobility services in the UK market for LGVs, HGVs, LCVs and trailers. Our services include fleet management, maintenance, funding, rental and flexible hire solutions. Trusted by some of the UK's most mission critical fleets, our market-leading solutions keep our customers' fleets available, cost efficient and compliant 24/7/365.
About The Role
We are seeking a Fleet Assistant to join our busy and dynamic fleet management team at Zenith. As a Fleet Assistant, you will play a crucial role in ensuring that vehicle and trailer defects are swiftly allocated to our nationwide network of suppliers, minimising downtime and enabling prompt repairs. This role requires someone who can self-manage, work well under pressure, and contribute to a team that delivers top-quality service to our customers. You will be responsible for overseeing defects, communicating effectively with suppliers and customers, and supporting various operational teams to ensure high standards of service. Strong attention to detail, IT proficiency, and excellent communication skills are essential to succeed in this position.
Key Responsibilities
- Allocate defects to the correct supplier promptly, adhering to KPIs, customer, and warranty requirements.
- Progress chase repairs and keep both customers and the internal team updated on job status.
- Handle inbound calls from customers and suppliers, logging job details and ensuring timely updates in the system.
- Support the breakdown team by managing roadside and on-site emergency defects.
- Ensure all customer service contract obligations and operating requirements are met within agreed guidelines.
- Resolve customer, supplier, and internal issues promptly, escalating when necessary.
- Communicate effectively across all departments to support operational success.
- Work flexibly with varying shift patterns to meet customer service needs.
Skills & Experience
- Previous experience within Fleet Management/Maintenance or a Workshop setting is essential.
- Customer centric, strong verbal and written communication skills.
- Excellent attention to detail with the ability to manage and prioritise multiple tasks.
- Ability to work under pressure and in a fast‑paced environment.
- Self‑motivated with a proactive attitude and a team‑oriented mindset.
- Customer‑focused, with a professional approach to service delivery.
- Comfortable working with IT systems.
Why Zenith?
At Zenith, we value our employees and offer a collaborative, supportive environment where you can thrive. If you're looking for a challenging and rewarding role in fleet management with an opportunity to grow your career, this is the perfect role for you.
The good stuff…benefits!
- Salary £27,643
- 24 days holiday, which increases with length of employment
- Your birthday off!
- A great pension contribution by Zenith (6.25%)
- Life Cover
- Access to our own Zenith GP – on site and virtual for self and immediate family
- Free Massages on site
- Zenith AA breakdown cover
- Excellent referral scheme if you recommend a friend to us
- Sports and Social club - Company/Team activities
- Free parking
- Onsite bistro
- Equality, Diversity & Inclusion networks
- Perks at Work – save money on everyday essentials with access to shopping discounts
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Fleet Assistant employer: Zenith Vehicles
At Zenith, we pride ourselves on being the UK's largest independent leasing and fleet management provider, offering a vibrant and inclusive work culture that fosters employee growth and collaboration. As a Fleet Assistant, you'll enjoy a competitive salary, generous holiday allowance, and unique perks such as your birthday off and access to our onsite GP, all while contributing to a team dedicated to delivering exceptional service in a fast-paced environment. Join us to be part of a company that values diversity and is committed to supporting your career development in the dynamic field of fleet management.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the fleet management industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Zenith and understanding our services. Be ready to discuss how your skills align with the role of Fleet Assistant and how you can contribute to our mission of delivering top-quality service.
✨Tip Number 3
Practice your communication skills! As a Fleet Assistant, you'll need to communicate effectively with customers and suppliers. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Zenith. Don’t miss out on this opportunity!
We think you need these skills to ace Fleet Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fleet Assistant role. Highlight any relevant experience in fleet management or maintenance, and don’t forget to showcase your communication skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Zenith. Mention specific examples of how you've handled similar responsibilities in the past.
Show Off Your IT Skills:Since this role requires IT proficiency, make sure to mention any relevant software or systems you’re familiar with. We want to see that you can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Zenith Vehicles
✨Know Your Fleet Management Basics
Before heading into the interview, brush up on your knowledge of fleet management and maintenance. Understand the key responsibilities of a Fleet Assistant, such as defect allocation and communication with suppliers. This will show that you're not just interested in the role but also have a solid grasp of what it entails.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples of how you've successfully communicated with customers or suppliers in the past. Think about situations where you resolved issues or kept stakeholders updated, as this will demonstrate your ability to handle the demands of the job.
✨Demonstrate Attention to Detail
In fleet management, attention to detail can make all the difference. Be ready to discuss how you've managed multiple tasks while ensuring accuracy. You might want to share specific instances where your keen eye helped prevent potential problems or improved service delivery.
✨Prepare for Pressure Scenarios
This role requires someone who can thrive under pressure, so be prepared to discuss how you've handled stressful situations in the past. Think of examples where you had to prioritise tasks or manage tight deadlines, and explain how you maintained quality service despite the challenges.
