We are the UK's top independent leasing, fleet management, and vehicle outsourcing business, and we're thrilled to offer incredible opportunities for Fleet Administrators to come aboard our expanding HGV division at Zenith.
Based at our Kirkstall Forge site, this role is as diverse as it is rewarding, with a strong focus on customer service and the chance to build connections with a variety of internal and external partners. As a key player in ensuring that our wide-ranging client base receives repairs and services within set deadlines, and in meticulously reporting activities to the wider business, your contribution will be instrumental in driving our success.
We are looking for a self‑starter who can thrive under pressure, work well in a team, and deliver first class service to our customers. If you have strong communication skills, attention to detail, IT proficiency and excellent organisation, this is a great opportunity to grow and succeed with us. Apply now and let's build a bright future together.
Responsibilities
- Liaising with repair agents on various maintenance issues and updating our systems with detailed and accurate information.
- Driving seamless operations by ensuring the accurate and timely entry of job information and keeping customers informed every step of the way.
- Ensuring customer satisfaction by tracking the resolution of breakdowns or emergency defects, keeping customers informed throughout and handling and resolving customer, supplier, or internal issues efficiently, escalating where needed to achieve swift resolutions.
- Upholding service contract obligations and operational requirements, reacting swiftly and appropriately to meet customer needs.
- Keeping accurate paper and electronic records, accurately capturing information from emails or calls and updating job notes.
Benefits
- Salary of £27,060.80.
- 24 days annual leave and one day for your birthday, with the option to buy more.
- Health & wellbeing: on‑site GP Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, Employee Assistance Programme and Mental Health first aiders.
- Financial benefits: Tech Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover.
- Career development: opportunities for professional growth and access to our MyGPS personal development framework.
- Perks at work: savings on everyday essentials through shopping discounts.
- Agile working: flexible working arrangements to suit you, with free parking onsite.
- Social activities: sports and social clubs, company activities, and team events.
- Inclusive culture: we are committed to equality, diversity and inclusion, and have won numerous awards for our dedication to making real change and an inclusive culture for all.
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
