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For Companies At a Glance
- Tasks: Manage vehicle repairs and support drivers during downtime.
- Company: Zenith Vehicles is the UK's top independent leasing and fleet management company.
- Benefits: Enjoy 24 days holiday, private medical insurance, and a great pension scheme.
- Why this job: Join a supportive team in a fast-paced environment focused on exceptional customer service.
- Qualifications: Strong communication skills, attention to detail, and IT proficiency are essential.
- Other info: Casual dress, equality initiatives, and flexible benefits make this a great workplace.
The predicted salary is between 21500 - 30000 £ per year.
Are you looking for a career with an employer who values their team? One who has a supportive network of colleagues? A company that's on an incredible journey? One that's been named Leasing Company of the Year, and awarded 'Large Business of the Year' at the Yorkshire Post's Excellence in Business Awards? Then you're in the right place!
We are the UK's top independent leasing, fleet management, and vehicle outsourcing business, and we're thrilled to offer an incredible opportunity for a Downtime Management Controller to come aboard our expanding car and van division at Zenith. Based in our Kirkstall Forge office in the Leeds area, this role is as diverse as it is rewarding, with a strong focus on customer service and the chance to build connections with a variety of internal and external partners. At Zenith, we believe in delivering a customer experience that is second to none.
As a Downtime Management Controller, you'll play a critical role in keeping our customers mobile by ensuring vehicle off-road time is managed efficiently and effectively. If you're passionate about delivering exceptional service, thrive in a fast-paced environment, and enjoy problem-solving and communication, this could be your next big opportunity.
As part of our friendly and driven Downtime Management team, you'll be the go-to contact for both drivers and suppliers when a vehicle is off the road. You'll combine strong communication, attention to detail, and investigative thinking to drive down repair time and ensure vehicles are back on the road as quickly and smoothly as possible.
To excel in this role, you'll need to be a self-starter who can thrive under pressure, work well in a team, and deliver first-class service. Strong communication skills, attention to detail, IT proficiency, and excellent organization are all essential.
So, what will you be doing?
- Manage repairs through Zenith's preferred mechanical network.
- Communicate clearly and professionally with drivers, suppliers, and manufacturers.
- Monitor and update vehicle repair progress using internal systems.
- Be the driver's first point of contact for repair updates and mobility support.
- Investigate and challenge repair times, liaising with our in-house Technical Services team.
- Raise and manage Accelerate cases where needed.
- Keep customers proactively informed throughout the repair process.
- Generate VOR (Vehicle Off Road) reports for internal and external use.
- Attend meetings and collaborate on process improvements.
The good stuff… benefits!
- Salary of £25,530
- 24 days holiday, which increases with length of employment
- Your birthday off!
- A great pension contribution by Zenith (6.25%)
- Private Medical Insurance as standard
- Life Cover
- Zenith AA breakdown cover
- Excellent referral scheme if you recommend a friend to us
- Sports and Social club - Company/Team activities
- Casual dress in the office
- Equality, Diversity & Inclusion networks
- Perks at Work – save money on everyday essentials with access to shopping discounts
- Many more flexible benefits!
So, if you want to be part of a great team, in a busy, profitable, growing company, then what are you waiting for? We can't wait to hear from you!
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Downtime Management Controller employer: Zenith Vehicles
Contact Detail:
Zenith Vehicles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Downtime Management Controller
✨Tip Number 1
Familiarise yourself with the vehicle leasing and fleet management industry. Understanding the key players, trends, and challenges will help you speak confidently about the role and demonstrate your genuine interest in Zenith Vehicles.
✨Tip Number 2
Network with current or former employees of Zenith Vehicles on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Downtime Management Controller role.
✨Tip Number 3
Prepare to showcase your problem-solving skills during any interviews. Think of specific examples from your past experiences where you successfully managed downtime or improved processes, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Demonstrate your communication skills by being clear and concise in all interactions with the recruitment team. This is crucial for the role, so showing that you can communicate effectively from the start will make a positive impression.
We think you need these skills to ace Downtime Management Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Downtime Management Controller role. Focus on customer service, communication, and problem-solving abilities, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service and your ability to thrive in a fast-paced environment. Mention specific examples from your past experiences that demonstrate your attention to detail and investigative thinking.
Highlight Relevant Skills: In your application, emphasise your IT proficiency and organisational skills. Mention any experience you have with managing repairs or working with suppliers, as this will show your understanding of the role's requirements.
Show Enthusiasm for Zenith: Express your excitement about the opportunity to work at Zenith Vehicles. Research the company’s values and achievements, and incorporate this knowledge into your application to demonstrate your genuine interest in being part of their team.
How to prepare for a job interview at Zenith Vehicles
✨Research Zenith Vehicles
Before your interview, take some time to learn about Zenith Vehicles. Understand their values, mission, and recent achievements, such as being named Leasing Company of the Year. This knowledge will help you tailor your answers and show your genuine interest in the company.
✨Highlight Your Communication Skills
As a Downtime Management Controller, strong communication is key. Be prepared to discuss examples from your past experiences where you effectively communicated with customers or team members, especially in challenging situations. This will demonstrate your ability to keep drivers informed and manage relationships.
✨Showcase Problem-Solving Abilities
The role requires investigative thinking and problem-solving skills. Prepare to share specific instances where you successfully resolved issues or improved processes. This will illustrate your capability to drive down repair times and enhance customer satisfaction.
✨Demonstrate Attention to Detail
Attention to detail is crucial for managing vehicle repairs and updates. During the interview, mention how you ensure accuracy in your work, whether it's through meticulous record-keeping or double-checking information. This will reassure the interviewers of your reliability in handling critical tasks.
