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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support drivers via phone and email.
- Company: Join Zenith, the UK's top independent vehicle leasing company.
- Benefits: Competitive salary, 24 days annual leave, health perks, and flexible working.
- Why this job: Make a real impact in a dynamic team while enjoying part-time flexibility.
- Qualifications: Great communication skills and a passion for problem-solving.
- Other info: Inclusive culture with opportunities for personal and professional growth.
Are you someone who enjoys solving problems, communicates clearly, and takes pride in supporting customers? Are you looking for a role where doing the right thing matters, your development is encouraged, and your work has a real impact? If so, the Customer Services Executive opportunity at Zenith could be the perfect net step in your career journey
About Us
For over 30 years, Zenith has been at the forefront of the transition to sustainable vehicle solutions. As the UK\’s largest independent vehicle solutions provider, we take pride in our people, our award-winning service, and our mission to make mobility smarter, greener, and accessible to everyone.
Within our Consumer Division, we work as a trusted partner to major automotive brands and financial institutions. Our Customer Services team plays an essential role in providing fair, consistent and supportive interactions within an FCA‑regulated environment, where doing the right thing isn\’t just required – it\’s who we are.
We work closely with our long-standing corporate partners to ensure positive outcomes for every customer, especially for vulnerable customers who need us most. Throughout a customer\’s vehicle journey – from their first enquiry and new vehicle order through to servicing, renewals and repairs – we are there to provide clear guidance, timely updates and reassurance.
We\’re looking for people who bring attention to detail, empathy, and the confidence to communicate clearly and simply. If you can follow structured frameworks, apply risk and escalation protocols, produce accurate case notes, and explain complex information in a human way, you already have the foundations to thrive with us.
What you\’ll be doing
You\’ll provide exceptional customer service throughout the duration of a customer\’s vehicle contract – from the point of delivery to collection. You will manage all customer interactions with professionalism, empathy, and efficiency, ensuring every query is handled with care, and contributes to building strong, long-term relationships. Your day to day responsibilities will include:
- Providing support via phone and email; responding to queries and delivering excellent customer service within SLAs.
- Logging calls and emails as cases and follow-up on associated tasks through to conclusion.
- Offering updates throughout the Fulfilment process (pre-delivery) and the In-Life process (post-delivery).
- Processing order amendments, contract modifications and amendments.
- Handling a wide variety of queries such as order updates, order bank management, MOT and service queries and fine queries.
- Managing administrative tasks such as uninsured vehicles, cherished plate requests, overseas travel requests.
- Supporting customers through the renewals process, taking a leading role with the day-to-day management of renewals.
- Working collaboratively with internal teams to resolve complaints and customer queries.
- Responding to complaints via email, telephone and Trust Pilot always adhering to our internal complaints handling procedure.
This is a hybrid role, with team members typically spending three days a week in our Leeds Kirkstall Forge office.
What you\’ll bring
We welcome people from varied customer-facing backgrounds who are comfortable working within structured processes and regulated environments. You\’ll bring:
- Strong attention to detail
- Clear communication, with the ability to explain rules, contracts and processes simply
- Experience following processes, frameworks or guidelines.
- The ability to understand diverse customer needs, understanding vulnerabilities and displaying empathy
- A commitment to achieving high-quality service outcomes.
- Good written communication and accurate case note recording.
- A calm, solutions‑focused approach when challenges arise.
But beyond skills, our values define our success. We champion:
- Integrity & Fairness
- Customer Centricity & Empathy
- Diligence & Attention to Detail
- Accountability
- Respect & Professionalism
- Transparency
- Courage to Speak Up
- Adaptability & a Learning Mindset
- Collaboration
- Continuous Improvement
Why Choose Zenith?
A Culture designed for growth
We\’re committed to supporting your development from day one through:
- Structured onboarding to build confidence in an FCA‑regulated environment.
- Regular regulated training.
- Tailored workshops covering both soft and technical skills.
- Ongoing coaching from our People Leads, adapting to your individual learning style.
- Agile updates to support new FCA requirements and partner needs.
Real career pathways
With customer service, credit control, complaint handling and more all within the division, you\’ll find opportunities to:
- Cross‑skill across teams
- Broaden your knowledge
- Explore specialist areas
- Build a long‑term career – including paths into leadership
A team you can feel proud of
Our culture is built on integrity, empathy and collaboration – where teams work collaboratively to deliver high‑quality outcomes, protect vulnerable customers and uphold the standards expected by our corporate partners.
What\’s In It For You
- Salary £25,892.75
- Hybrid working from our Leeds Kirkstall Forge office
- 24 days\’ annual leave plus birthday leave, with the option to buy more
- Private Medical Cover
- Life Insurance
- Breakdown Cover
- Dental & Health Cash Plans
- Critical Illness Cover
- Tech Scheme
- Cycle to Work Scheme
- Perks at Work – save on everyday essentials
- Wellbeing support including onsite GP, EAP, pensions advice, funded HRT treatment, Mental Health First Aiders
- Sports & Social Club, company activities, and team events
- Free onsite parking
- Onsite bistro
- Inclusive culture with colleague-led equality networks
- Development opportunities with access to our MyGPS personal development framework.
Sound Like the Right Opportunity for You? Apply Now
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
INDSPOT
Customer Services Executive employer: Zenith Vehicles
Contact Detail:
Zenith Vehicles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Zenith. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and problem-solving abilities, as these are key for the Customer Services Executive role.
✨Tip Number 3
Show your personality! Zenith values individuality, so don’t be afraid to let your true self shine during the interview. Share your experiences and ideas on enhancing the customer journey – they want to see how you can contribute to their dynamic team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Customer Services Executive position.
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that dedication!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your problem-solving skills and adaptability, as these are key traits we're looking for. We want to see how you fit into our dynamic team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Zenith Vehicles
✨Know the Company
Before your interview, take some time to research Zenith. Understand their values, mission, and what makes them the top independent vehicle leasing company in the UK. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about times when you solved a problem or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to supporting customers.
✨Practice Empathy and Communication
Since the role involves handling customer inquiries with empathy, practice how you would respond to various customer scenarios. Role-playing with a friend can help you articulate your thoughts clearly and show that you truly care about helping customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in customer service. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.