At a Glance
- Tasks: Support customers through phone and email, managing inquiries and building strong relationships.
- Company: Zenith Vehicles is an award-winning company leading the fleet industry with a focus on innovation and sustainability.
- Benefits: Enjoy flexible working, private medical cover, and 24 days annual leave plus your birthday off.
- Other info: Be part of a culture that celebrates individuality and champions equality and inclusion.
- Why this job: Join a diverse team where your ideas matter and career growth is supported through personalised development.
- Qualifications: Great communication skills and a passion for problem-solving are essential; no prior experience required.
The predicted salary is between 22000 - 30000 £ per year.
Are you a natural problem‑solver who enjoys helping people, building relationships and making things happen? Do you take pride in delivering great service and want to grow your career in a supportive, people‑focused business? If so, we'd love to hear from you!
We're expanding our Customer Service teams at Zenith and are looking for friendly, motivated Customer Service Executives to join us.
Why Zenith?
At Zenith, we've been leading the transition to smarter, greener vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we support some of the country's best‑known businesses and thousands of drivers every day.
Our people are at the heart of everything we do. We invest in your development, celebrate individuality, and create an environment where you can thrive. Through our MyGPS development framework, you'll have clear career pathways - whether that's progressing into a senior role, leadership, or moving into specialist teams across the business.
With hybrid working, an inclusive culture and a strong focus on wellbeing, Zenith is a place where your contribution is valued and your voice is heard.
We offer a competitive starting salary of £25,601.65 (38.75 hours per week), plus a 6.25% pension contribution and a range of fantastic benefits, including Onsite GP, first class onsite facilities, free car parking, and ongoing professional development opportunities.
Our agile working model supports a healthy work‑life balance, with most Customer Service colleagues spending three days per week in the office.
Our Customer Service Teams
As a Customer Service Executive, you'll join one of our three divisions. Each offers a slightly different experience, but all are united by a shared commitment to delivering outstanding customer support.
Corporate
Our Corporate division supports organisations with company cars, light commercial vehicles, salary sacrifice schemes, and short‑term rentals.
Customer Service teams play a vital role in supporting drivers throughout the full vehicle lifecycle -from placing and amending orders to providing day‑to‑day support once their vehicle is on the road.
Commercial
We work with operators of LGVs, HGVs and trailers, including some of the UK's largest grocery and parcel delivery companies. Our Customer Service teams provide 24/7 support to keep fleets running smoothly. This includes responding to urgent calls relating to accidents and breakdowns, arranging maintenance and repairs, and tracking vehicle progress so drivers can get back on the road as quickly as possible.
Consumer
Our Consumer division delivers a fully digital car‑leasing experience through our Zen Auto brand and white‑label partnerships with major automotive brands and financial institutions. Customer Service colleagues play a key role in delivering fair, consistent and supportive interactions within an FCA‑regulated environment, guiding customers from their first enquiry and new vehicle order through to servicing, repairs and renewals.
What You'll Be Doing
- Being the first point of contact for drivers and customers, handling inbound phone calls and emails with confidence, warmth and professionalism
- Guiding drivers through a wide range of queries, from new vehicle orders and delivery updates to in‑life support like parking fines, overseas travel, or general vehicle advice
- Booking services, repairs and MOTs, making sure work is scheduled quickly and any issues are proactively resolved and clearly communicated
- Supporting drivers when things don't go to plan – arranging breakdown recovery, repairs or replacement rental vehicles, and reassuring customers during stressful situations
- Managing urgent incident calls involving accidents, damage or vehicle theft, taking ownership of the situation and ensuring the driver's safety and next steps
- Gathering accurate information and documenting all interactions clearly in our case management systems
- Working closely with our preferred supplier network – from repairers and recovery agents to tyre providers – to ensure great service for our customers
- Liaising confidently with colleagues across Zenith to keep everyone aligned and customers informed
- Taking end‑to‑end ownership of customer queries, managing your own caseload effectively and keeping customers updated until resolution
- Building strong relationships by having quality conversations and choosing the right channel – often picking up the phone to talk, rather than relying solely on email
What You'll Bring
- Are friendly, clear communicators and confident problem‑solvers
- Enjoy helping customers and doing the right thing
- Can stay calm, organised and empathetic – even when situations are fast‑moving or challenging
- Are curious, adaptable and keen to learn and develop
Customer service experience is great, but what matters most is that you take pride in doing a great job, and genuinely care about creating a positive experience for every customer.
What's In It for You?
- Salary from £26,215 – £26,779.35 per annum
- 24 days holiday, plus a day off for your birthday (with the option to buy more)
- Hybrid working – typically three days per week in the office
- 6.25% pension contribution
- Onsite GP and first‑class facilities including free onsite parking
- Health and wellbeing support, including Mental Health First Aiders
- Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more
- Car and tech schemes, cycle to work, season ticket loans, breakdown cover and more
- Sports and social clubs, company activities, and team events.
- Inclusive culture with inclusion networks.
- Ongoing development through our MyGPS framework
- An inclusive, award‑winning culture with social clubs and events
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Customer Service Executive in Leeds employer: Zenith Vehicles
At Zenith Vehicles, we pride ourselves on being an exceptional employer, offering a modern and inclusive workplace in Leeds where your career development is a priority. With our commitment to employee wellbeing, flexible working options, and a strong focus on diversity, you will thrive in a supportive environment that values your contributions and empowers you to grow. Join us to be part of a high-performing team dedicated to delivering outstanding customer experiences while enjoying comprehensive benefits and opportunities for professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Leeds
✨Tip Number 1
Familiarise yourself with Zenith's values and culture. Understanding their commitment to diversity, inclusion, and employee development will help you align your responses during interviews and show that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've delivered exceptional customer service in the past. Zenith is looking for candidates who can demonstrate empathy and problem-solving skills, so think of scenarios where you made a positive impact on a customer's experience.
✨Tip Number 3
Research the different divisions within Zenith, such as Corporate, Commercial, and Consumer. Tailoring your knowledge about these areas to your interview answers will show your genuine interest in the role and help you stand out as a candidate.
✨Tip Number 4
Network with current or former employees of Zenith on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Customer Service Executive in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'communication', 'problem-solving', and 'supporting customers' to demonstrate your fit for the role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for delivering exceptional customer service. Share specific examples of how you've helped customers in the past and how you align with Zenith's values of empathy and support.
Showcase Your Skills:Highlight your communication skills and adaptability in your application. Mention any relevant training or experiences that showcase your ability to thrive in a fast-paced environment, as this is crucial for the Customer Service Executive role.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a customer service position.
How to prepare for a job interview at Zenith Vehicles
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond in previous roles to deliver exceptional service, as this aligns perfectly with Zenith's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved customer issues. Zenith is looking for natural problem-solvers, so highlight your ability to think on your feet and provide effective solutions under pressure.
✨Emphasise Communication Skills
Since clear communication is key in a customer service role, practice articulating your thoughts clearly and concisely. You might want to role-play common customer interactions to showcase your communication style and empathy.
✨Research Zenith's Culture and Values
Familiarise yourself with Zenith's commitment to diversity, inclusion, and employee development. Be ready to discuss how you can contribute to their positive workplace culture and align with their People Promise.
