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- Tasks: Manage key customer accounts and enhance service delivery in the vehicle solutions sector.
- Company: Join Zenith, the UK's largest independent vehicle solutions provider, committed to sustainability.
- Benefits: Competitive salary, company car, annual bonus, and flexible working options.
- Other info: Inclusive workplace that values diversity and offers excellent career growth opportunities.
- Why this job: Make a real impact by building strategic partnerships and driving innovation.
- Qualifications: Experience in fleet management and strong relationship-building skills required.
The predicted salary is between 60000 - 60000 £ per year.
As the UK's largest independent vehicle solutions provider, Zenith is leading the way in driving the transition to sustainable vehicle solutions and shaping the future of leasing. We're committed to our People Promise, investing in our teams, technology, and culture to create an inclusive environment where everyone can thrive and succeed.
Our Commercial Division is growing. We are currently recruiting for an experienced Customer Relations Manager to strategically manage an important part of our customer portfolio and a number of key accounts. We're looking for a commercially driven relationship industry expert who can lead with confidence, build trusted partnerships, and elevate service delivery to a world-class standard.
You will act as the strategic heartbeat of some of our most significant clients, collaborating across teams to drive contract performance, spot opportunities, and deliver against high expectations – every time.
The Opportunity- Be the face of Zenith Commercial for customers – You'll work directly with senior stakeholders to deliver excellence across large, complex, and high-expectation fleets of commercial vehicles.
- Make a real impact – Use your industry knowledge and commercial expertise to enhance service delivery, increase customer satisfaction, and drive value.
- Collaborate cross-functionally – Partner with our Strategic Account Director, Sales, Operations, Finance, Legal, and Network teams to deliver seamless support and continuous improvement.
- Shape the future – Play a lead role in account strategy, innovation, and long-term planning – including tenders, compliance, and operational scaling to support Amazon's seasonal peaks.
- Significant experience in fleet or commercial vehicle management with strong knowledge of commercial vehicles.
- Commercial awareness with experience in P&L management, contract oversight, and strategic account development.
- Natural relationship builder with proven stakeholder management and negotiation skills at a senior level.
- Confident with data-driven decision making, KPI reporting, and operational planning.
- Proactive, resilient, and solutions-focused with high levels of energy and ownership.
- Experience working in or with fast-paced, high-performance cultures.
- Are excited by the challenge of building a new strategic partnership from the ground up.
- Love solving problems, driving innovation, and making things better – every single day.
- Are obsessed with customer excellence and believe in making things happen.
- Want to grow your career within a business that values performance, people, and progress.
- Salary from £60,000
- Company car
- Annual Bonus
- Agile working
- 6.25% Pension scheme
- 24 days Annual leave + your birthday off
- AA breakdown cover
- Life assurance
- Private medical Insurance
- Critical illness cover
- Dental and health cash plans
- Company GP for self and family
- Other flexible benefits including the option to buy/sell holiday, Technology Scheme, Cycle to work scheme etc.
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Customer Relationship Manager employer: Zenith Vehicles
Contact Detail:
Zenith Vehicles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Zenith on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Zenith's values and recent projects. Show us you understand our commitment to sustainability and customer excellence. Tailor your answers to reflect how your experience aligns with our mission and culture.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Customer Relationship Manager position.
✨Tip Number 4
Don’t just apply anywhere; apply through our website! This way, you’ll be directly in the loop with our hiring team. Plus, it shows you’re genuinely interested in being part of Zenith and our journey towards innovative vehicle solutions.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Relationship Manager. Highlight your experience in fleet or commercial vehicle management and any relevant achievements that showcase your relationship-building skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for Zenith. Share specific examples of how you've driven customer satisfaction and enhanced service delivery in previous roles. Make it personal and engaging!
Showcase Your Commercial Awareness: In your application, demonstrate your understanding of P&L management and strategic account development. We want to see how you can contribute to our growth and success in the commercial vehicle sector.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Zenith!
How to prepare for a job interview at Zenith Vehicles
✨Know Your Stuff
Before the interview, dive deep into Zenith's mission and values. Understand their approach to sustainable vehicle solutions and how they position themselves in the market. This knowledge will help you connect your experience with their goals and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
As a Customer Relationship Manager, your ability to build trust is key. Prepare examples of how you've successfully managed stakeholder relationships in the past. Highlight specific instances where your negotiation skills led to positive outcomes, especially in high-pressure situations.
✨Be Data-Driven
Zenith values data-driven decision-making, so come prepared with examples of how you've used KPIs and analytics to drive performance. Discuss how you've leveraged data to enhance service delivery or improve customer satisfaction in previous roles.
✨Emphasise Collaboration
This role requires cross-functional collaboration, so be ready to discuss how you've worked with different teams in the past. Share stories that illustrate your ability to partner effectively with sales, operations, and finance to achieve common goals and deliver exceptional results.