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- Tasks: Deliver engaging apprenticeship training for Customer Service and Sales Executive learners.
- Company: Join Zenith Training, a fast-growing, Ofsted Rated Good provider in the North East.
- Benefits: Enjoy enhanced holidays, remote work options, free parking, and social gatherings.
- Why this job: Make a real impact on learners' careers while developing your own skills in a supportive environment.
- Qualifications: Experience in vocational qualifications and a recognised teaching qualification are essential.
- Other info: Flexible travel required; we support your professional development even if you lack some qualifications.
Zenith Training is the fast-growing learning and development division of Zenith People. We work across various sectors, integrating strategic thinking with innovative training to help businesses deliver their strategy and future growth across the North East. As an Ofsted Rated Good provider and ISO 9001:2015 certified organisation, we are committed to maintaining the highest standards of quality and continuous improvement in everything we do.
We are seeking a Sales and Customer Service Apprenticeship Trainer to join Zenith Training. You will provide excellent teaching and learning sessions for Level 2 and 3 Customer Service and Level 4 Sales Executive apprenticeships, both face-to-face and remotely. You will manage a caseload of learners and employers to ensure timely achievement and progression, supporting the enhancement of standards in line with our organisational goals.
The role responsibilities:
- Deliver high-quality apprenticeship standards using engaging methods suitable for learners' needs, including face-to-face and remote sessions, both 1-2-1 and group settings.
- Prepare relevant course materials, including resources, lesson plans, and schemes of work that meet awarding body requirements.
- Use initial assessment results to tailor learning plans to meet individual needs.
- Collaborate with employers to develop training programmes that meet employer requirements and add value for learners.
- Monitor learner progress to ensure ongoing development and timely achievement.
- Support achievement of KPIs, business performance targets, and contractual obligations related to learner retention and success rates.
- Provide comprehensive feedback to employers and learners during reviews on progress and areas for improvement.
- Gather feedback from learners on learning materials to continually improve the service and learning experience.
- Work closely with the Quality and Compliance Team to ensure all paperwork and systems are completed accurately and within deadlines.
- Act on feedback from teaching observations, employers, and peers to improve teaching quality.
- Stay informed about Ofsted, awarding organisations, and stakeholder requirements.
- Participate in IQA activities and achieve relevant qualifications as needed.
- Offer impartial advice and guidance to support learners' progression.
- Promote safeguarding, Prevent, British Values, Maths, and English in all sessions.
- Monitor and promote equality and diversity, recording any issues that arise.
- Use diverse delivery methods tailored to learner needs to stimulate engagement.
Additional responsibilities include tracking learner progress, completing regular reports, contributing to audits, maintaining programme knowledge, and providing high-quality customer service. Candidates should have experience delivering vocational qualifications, hold a recognized teaching qualification, possess excellent communication skills, and be flexible with travel, including a full driving license and business insurance.
If you have the relevant experience and passion but lack some qualifications, we welcome your application as we support practical knowledge and professional development.
Benefits of working with Zenith:
- Enhanced holiday package
- Great working environment
- Free parking
- Pension salary sacrifice
- Cycle to work scheme
- Additional pension contributions after passing probation
- One day per week to work from home (post-probation)
- Social gatherings four times a year
- DIS equivalent to four times salary
- Training & development opportunities
- Employee Assistance Program with wellbeing app
- Birthday leave
Sales and Customer Service Apprenticeship Trainer. Job in Hebburn Education & Training Jobs employer: Zenith People
Contact Detail:
Zenith People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Service Apprenticeship Trainer. Job in Hebburn Education & Training Jobs
✨Tip Number 1
Familiarise yourself with the specific apprenticeship standards for Customer Service and Sales Executive roles. Understanding these frameworks will help you demonstrate your knowledge during interviews and show how you can effectively deliver training that meets these standards.
✨Tip Number 2
Network with professionals in the education and training sector, especially those involved in apprenticeships. Attend local events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at Zenith Training.
✨Tip Number 3
Prepare to discuss your experience with diverse teaching methods and how you've tailored learning plans in the past. Being able to share specific examples will highlight your adaptability and commitment to meeting learners' needs, which is crucial for this role.
✨Tip Number 4
Research Zenith Training's values and recent achievements. Showing that you align with their mission and understand their goals will make a strong impression during your interview, demonstrating your genuine interest in contributing to their success.
We think you need these skills to ace Sales and Customer Service Apprenticeship Trainer. Job in Hebburn Education & Training Jobs
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Sales and Customer Service Apprenticeship Trainer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in delivering vocational qualifications, teaching, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet the role's demands.
Write a Strong Cover Letter: In your cover letter, express your passion for education and training. Highlight specific examples of how you've successfully engaged learners and collaborated with employers in previous roles. Make sure to convey your understanding of the importance of quality and continuous improvement.
Showcase Your Qualifications: If you hold a recognised teaching qualification or have relevant experience, make sure to mention this prominently in your application. If you lack some qualifications but have practical knowledge, explain how your experience compensates for this and your willingness to pursue further development.
How to prepare for a job interview at Zenith People
✨Showcase Your Teaching Skills
As a Sales and Customer Service Apprenticeship Trainer, it's crucial to demonstrate your teaching abilities. Prepare to discuss your experience in delivering engaging training sessions, both face-to-face and remotely. Bring examples of lesson plans or resources you've created that cater to different learning styles.
✨Understand the Role's Requirements
Familiarise yourself with the specific responsibilities outlined in the job description. Be ready to explain how your previous experience aligns with managing a caseload of learners and collaborating with employers to develop tailored training programmes.
✨Emphasise Communication Skills
Excellent communication is key in this role. Prepare to share instances where you've effectively communicated with learners and employers, provided constructive feedback, or adapted your approach based on learner needs. This will highlight your ability to foster positive relationships.
✨Demonstrate Commitment to Continuous Improvement
Zenith Training values quality and continuous improvement. Be prepared to discuss how you've acted on feedback in the past to enhance your teaching methods or learning materials. Show that you're proactive about staying informed on industry standards and best practices.
