Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer requests and ensure top-notch service delivery for clients.
- Company: Join a global engineering organisation with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and a chance to lead impactful projects.
- Why this job: Shape world-class support services and enhance customer experiences.
- Qualifications: Technical background in engineering and leadership experience in support roles.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We have an excellent opportunity to join a global engineering organisation as they look for an In‑Service Support Manager to join their team. In this role, you will report to the Lead In‑Service Support Manager and take responsibility for a defined group of clients, working in close partnership with their Key Account Managers to ensure service delivery standards are consistently met or exceeded. Your contribution will help shape a world‑class in‑service support offering and drive exceptional customer experience across the portfolio.
Job Responsibilities:
- Manage all in‑service customer requests through the organisation’s case management system, from initial receipt through to full resolution and close‑out.
- Oversee the delivery of agreed service scopes and in‑service support frameworks for your assigned clients, including the coordination and management of service repairs.
- Escalate significant issues, risks, or concerns to senior support leadership to ensure timely resolution and clear communication both internally and externally.
- Support clients in maintaining safe and effective operations, ensuring the right level of engagement with internal departments to deliver a high‑quality in‑service support experience.
- Contribute to the delivery of smaller projects where required, which may include managing budgets, schedules, client communication, and coordination across internal functions.
- Play an active role in driving service improvement initiatives and reporting on in‑service performance, with a focus on delivering long‑term value for both clients and the wider business.
Requirements:
- A technical background in engineering or equivalent industry experience, with a solid understanding of specialist equipment and related technologies used in complex operational environments.
- Proven experience in a leadership role within a support or field service function, preferably in the subsea equipment manufacturing industry.
- Experience in budget management and cost control.
- Strong organisational and prioritisation skills, with the ability to communicate clearly and confidently at all levels, both internally and externally, in writing and in person.
- A high level of commercial and business awareness, combined with a customer‑focused mindset and a commitment to delivering exceptional service.
- Self-motivated with an ability to take full ownership of tasks and work with a good level of autonomy.
- Willingness to travel as needed to support client operations.
In-Service Support Manager in Newcastle upon Tyne employer: Zenith People
Contact Detail:
Zenith People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Service Support Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the hunt for an In-Service Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their service delivery standards and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in contributing to their success.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams or projects in the past, especially in support or field service roles. Highlighting your ability to drive service improvement initiatives will definitely catch their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace In-Service Support Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the In-Service Support Manager role. Highlight your technical background and any relevant experience in engineering or support functions. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our world-class in-service support offering. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Leadership Skills: Since this role involves managing client requests and leading service delivery, be sure to highlight your leadership experience. Share specific examples of how you've successfully managed teams or projects in the past – we love a good success story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Zenith People
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to engineering and the specific equipment used in subsea operations. Being able to discuss relevant technologies confidently will show that you’re not just a good fit for the role, but that you understand the complexities involved.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you’ve handled customer requests and escalated issues effectively. This will demonstrate your capability to take ownership and lead in a support function.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves liaising with clients and internal teams, being able to communicate effectively is crucial. Consider doing mock interviews with a friend to refine your delivery.
✨Demonstrate Your Customer Focus
Think of instances where you went above and beyond for a client. Be ready to discuss how you ensure exceptional service delivery and how you’ve contributed to service improvement initiatives in previous roles. This will highlight your commitment to customer satisfaction.