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For Companies At a Glance
- Tasks: Lead a team to drive customer service, marketing, and business development initiatives.
- Company: Join a vibrant consulting firm in South Tyneside focused on customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a fun team that prioritises customer experience and drives business success.
- Qualifications: 5+ years in team leadership, sales, marketing, and contract management required.
- Other info: Ideal for strategic thinkers who thrive in fast-paced environments.
This is an excellent opportunity for a Commercial Manager to join a business consulting and services business in South Tyneside. The role of the Commercial Manager will report direct into the Managing Director and will be fundamental in helping grow and retain the customer base by leading a team of customer service professionals, marketing and business development.
Along with being responsible for the overall management of the customer lifecycle (onboarding throughout to retention of certification), the Commercial Manager will help drive sales and marketing initiatives to increase brand awareness and new business to help continue the organisation's growth. Our client pride themselves on putting their customers first, making sure their customers enjoy the experience of working with them. They are looking for an individual who is customer focused, team spirited individual to join their vibrant and fun team.
Responsibilities:- Strategic Planning: Developing and implementing commercial strategies to achieve growth within new business and ensure customers are retained.
- Market Research: Understanding market trends, competitor activity, and customer needs to inform commercial decisions.
- Pricing and Product Development: Working with their Compliance and Product teams to contribute to pricing strategies and product development based on market analysis.
- Contract Negotiation: Overseeing the negotiation and management of contracts with suppliers, customers, and partners.
- Sales and Marketing: Leading a team to ensure marketing strategy is delivered and sales targets are met.
- Business Development: Identifying and pursuing new business opportunities.
- Customer Relationship Management: Leading the customer service division to ensure that their customers gain best in service support, helping to build and maintain strong relationships.
- Financial Management: Monitoring budgets, expenses, and revenue to ensure profitability.
- Team Leadership: Leading and motivating the whole customer and commercial team to achieve performance goals.
- Project Management: Overseeing commercial aspects of projects, including planning, implementation, and completion.
- At least 5 years experience leading or managing a team.
- Experience in sales, marketing, and/or contract management.
- Able to work across multiple systems such as Microsoft Applications and CRM systems.
- An understanding of the importance of a Quality Management System and processes.
- Exceptional communication skills.
- Proven track record of positively impacting growth within an SME professional services organisation.
- Leadership and team management skills.
- Strategic thinking and business development skills.
- Strong analytical and problem-solving skills.
- Excellent negotiation and communication skills.
- Work at a fast pace whilst retaining high quality of work.
Commercial Manager employer: Zenith People
Contact Detail:
Zenith People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Manager
✨Tip Number 1
Network with professionals in the consulting and services industry. Attend local business events or join relevant online forums to connect with individuals who may have insights into the role of a Commercial Manager and can provide valuable referrals.
✨Tip Number 2
Research the company thoroughly. Understand their customer base, market position, and recent developments. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in contributing to their growth.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your leadership and team management skills. Highlight instances where you've successfully driven sales initiatives or improved customer relationships, as these are key aspects of the role.
✨Tip Number 4
Familiarise yourself with the latest trends in customer relationship management and commercial strategies. Being able to speak knowledgeably about current best practices will set you apart and show that you're proactive about staying informed in your field.
We think you need these skills to ace Commercial Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, marketing, and team leadership. Use specific examples that demonstrate your ability to drive growth and manage customer relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Emphasise your customer-focused approach and how your strategic thinking can contribute to their growth.
Highlight Relevant Skills: In your application, clearly outline your skills in contract negotiation, financial management, and project management. Provide examples of how you've successfully led teams and achieved performance goals in previous roles.
Showcase Your Achievements: Include quantifiable achievements in your application, such as sales targets met or exceeded, successful marketing campaigns, or improvements in customer satisfaction. This will help demonstrate your impact in previous positions.
How to prepare for a job interview at Zenith People
✨Showcase Your Leadership Skills
As a Commercial Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and managed teams in the past.
✨Demonstrate Market Knowledge
Research the company’s market position and competitors. Be ready to discuss current market trends and how they could impact the business, showcasing your strategic thinking.
✨Prepare for Contract Negotiation Scenarios
Since contract negotiation is a key part of the role, think of examples where you've successfully negotiated contracts. Highlight your approach and the outcomes to demonstrate your skills.
✨Emphasise Customer-Centric Approach
The company values customer experience highly. Prepare to share instances where you've improved customer satisfaction or retention, illustrating your commitment to putting customers first.
