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- Tasks: Manage and expand Ecommerce accounts while driving revenue growth and enhancing client relationships.
- Company: Join a leading Ecommerce business with over 25 years of experience connecting brands with online shoppers.
- Benefits: Enjoy a competitive salary, professional development opportunities, and potential remote work options.
- Why this job: Be part of a dynamic team that values ambition and offers a chance to grow your career.
- Qualifications: Experience in Ecommerce account management, strong leadership, and excellent communication skills required.
- Other info: Domestic travel may be needed once or twice a month.
We have a fantastic opportunity to join an Ecommerce business that is continuing to grow. The business brings more than 25 years of ecommerce experience to enable some of the world’s leading brands connect seamlessly with online shoppers. Their talented teams across Europe ensure exceptional service and support.
Our client is seeking a highly driven and ambitious professional to join their Ecommerce team in South Tyneside. In this role, you will be responsible for managing and expanding strategic Ecommerce accounts, developing strong relationships with key clients, enhancing their online presence, and driving revenue growth. You will be someone who consistently goes the extra mile for clients and is eager to advance your career and grow with the business.
Responsibilities:
- Account Management: Build and maintain strong relationships with their Ecommerce clients, acting as the main point of contact for all account-related matters.
- Revenue Growth: Drive revenue growth by identifying opportunities for account expansion, cross-selling, and upselling. Develop account strategies and implement initiatives to achieve sales targets.
- Performance Analysis: Analyse account performance, identify areas for improvement and develop action plans to optimise sales and profitability using tools available. Monitor key metrics and provide regular performance reports to clients.
- Market Trends and Competitor Analysis: Stay up to date with industry trends, market dynamics, and competitor activities to identify opportunities and ensure our clients remain competitive in the eCommerce landscape.
- Product Knowledge: Develop a deep understanding of our products and services to effectively communicate their value propositions to clients and support their marketing efforts.
- Customer Support: Provide exceptional customer support to address client inquiries, resolve issues, and ensure a high level of customer satisfaction. Collaborate with internal teams to ensure prompt and accurate resolution of client concerns.
- Collaboration: Collaborate with cross-functional teams, including finance, sales, and logistics, to develop and execute effective account strategies, promotional campaigns, and new product launches.
- Training and Education: Support your clients to enhance their understanding of our Ecommerce platform, features, and best practices.
- Reporting: Prepare regular reports on account performance, revenue projections, and market insights to share with internal stakeholders.
Requirements/Qualifications:
- Proven experience in Ecommerce account management or a related role.
- Strong leadership skills to guide and inspire team members.
- Excellent communication and interpersonal skills with the ability to build and maintain relationships with clients at all levels.
- Analytical mindset with the ability to analyse data, identify patterns, and make data-driven recommendations.
- Exceptional organisational and time management skills to manage multiple accounts and priorities simultaneously.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Domestic travel may be required once or twice a month.
The business offers a competitive salary package, including benefits and opportunities for professional development.
Account Manager (Ecommerce) employer: Zenith People
Contact Detail:
Zenith People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Ecommerce)
✨Tip Number 1
Familiarise yourself with the latest trends in ecommerce. Understanding current market dynamics and competitor strategies will not only help you in interviews but also demonstrate your proactive approach to staying informed.
✨Tip Number 2
Network within the ecommerce community. Attend industry events or webinars to connect with professionals in the field. Building relationships can lead to valuable insights and potential referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven revenue growth in previous roles. Highlighting your achievements in account management will showcase your capability to excel in this position.
✨Tip Number 4
Demonstrate your analytical skills by being ready to discuss how you've used data to optimise account performance. Showing that you can make data-driven decisions will set you apart from other candidates.
We think you need these skills to ace Account Manager (Ecommerce)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Ecommerce account management. Use specific examples that demonstrate your ability to build client relationships and drive revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Ecommerce and your understanding of the industry. Mention how your skills align with the responsibilities outlined in the job description, particularly in account management and performance analysis.
Highlight Analytical Skills: Emphasise your analytical mindset in both your CV and cover letter. Provide examples of how you've used data to drive decisions or improve account performance in previous roles.
Showcase Communication Skills: Since excellent communication is key for this role, include examples of how you've successfully built relationships with clients or collaborated with cross-functional teams. This will demonstrate your interpersonal skills effectively.
How to prepare for a job interview at Zenith People
✨Showcase Your Ecommerce Knowledge
Make sure to brush up on the latest trends in ecommerce and be prepared to discuss how they can impact your potential clients. Demonstrating a solid understanding of the industry will show that you're not just interested in the role, but also invested in the success of the business.
✨Prepare for Performance Analysis Questions
Since the role involves analysing account performance, be ready to discuss your experience with data analysis. Think of specific examples where you've used metrics to drive decisions or improve client outcomes, as this will highlight your analytical mindset.
✨Emphasise Relationship Building Skills
This position requires strong interpersonal skills, so prepare to share examples of how you've built and maintained relationships with clients in the past. Highlight any strategies you've used to enhance client satisfaction and loyalty.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss challenges you've faced in previous roles and how you overcame them. This will showcase your problem-solving skills and ability to work independently, which are crucial for managing multiple accounts effectively.
