At a Glance
- Tasks: Provide top-notch hospitality and manage the estate for residents and visitors.
- Company: Join a prestigious estate known for its exceptional service.
- Benefits: Permanent contract, competitive pay, and a supportive team environment.
- Other info: Enjoy a unique 4 on/4 off working pattern for work-life balance.
- Why this job: Be the friendly face that makes residents feel at home every day.
- Qualifications: Strong customer service skills and a passion for hospitality.
The predicted salary is between 24000 - 30000 £ per year.
Role Summary:
Working Pattern: 19:00 to 07:00, 4 days on/4 days off
Contract: Permanent
Location: M15
The front of house team are the first people residents will see when they return home and the last on their way out for the day. It is key that a successful candidate understands the importance of the impact consistent, great hospitality can make. This role helps to manage the estate, providing a safe, secure and well-maintained environment and to above all, deliver a standard of service for residents and visitors, unmatched outside of the Zenith estates.
Key Duties and Responsibilities:
- Deliver a consistently high level of customer service and hospitality; offering assistance to residents, handling queries and complaints as well as day to day requirements such as parcel collection and maintenance queries.
- Screen, authorise and welcome visitors, guests and manage contractor access.
- Oversee car parking.
Night Concierge employer: Zenith Management
Zenith Management is an exceptional employer, offering a supportive and collaborative work culture that prioritises respect and service excellence. As a Leasehold Coordinator, you will have the opportunity to develop your expertise in property management while enjoying excellent professional development and career progression opportunities. With a competitive salary and benefits package, joining our dedicated team means being part of one of the UK's leading property management companies committed to delivering high-quality services.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Zenith Management. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Zenith Management
Don't be shy about reaching out to Zenith Management directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Zenith Management and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Zenith Management
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
