At a Glance
- Tasks: Deliver top-notch customer service and manage the estate's daily operations.
- Company: Join Zenith Management, a leader in exceptional hospitality.
- Benefits: Permanent contract with a balanced work schedule and supportive team environment.
- Other info: Opportunity to grow in a dynamic hospitality setting.
- Why this job: Be the friendly face that makes residents feel at home every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
Working Pattern: 07:00 to 19:00, 4 days on/4 days off
Contract: Permanent
Location: M15
The front of house team are the first people residents will see when they return home and the last on their way out for the day. It is key that a successful candidate understands the importance of the impact consistent, great hospitality can make.
This role helps to manage the estate, providing a safe, secure and well-maintained environment and to above all, deliver a standard of service for residents and visitors, unmatched outside of the Zenith estates.
Key Duties and Responsibilities:
- Deliver a consistently high level of customer service and hospitality; offering assistance to residents, handling queries and complaints as well as day to day requirements such as parcel collection and maintenance queries.
- Screen, authorise and welcome visitors, guests and manage contractor access.
- Oversee car parking facilities ensuring all users are authorised.
- Conduct regular checks to ensure the condition, cleanliness and security of the building e.g. lighting and other building equipment and be responsible for resolving any issues as quickly as possible, liaising with the off site maintenance team.
- Responsibility for all deliveries to the main office, receiving, safekeeping and issuing of all parcels/registered mail.
- Assist with waste management services including the removal of cardboard and rotation of bins.
Personal Qualities and Experience:
- Great communication skills both verbal and written including confidence in handling conflict and demonstrating empathy in a professional manner.
- Have a natural passion for customer service and hospitality is key to the success of this position.
- Proven examples of your ability to follow procedures, to be proactive and action orientated and great organisation skills.
- Take pride in your appearance and that of the estate; representing the best interests of the brand at all times.
- Ability to work well within a team and assist and support colleagues, especially when handing over duties. Self motivated at times when you are on sole duty.
- Hotel/hospitality experience.
- Basic IT skills including Outlook, Excel and Word.
This role may be subject to a satisfactory disclosure from the Disclosure and Barring Service (DBS check).
We appreciate your interest in Zenith Management and thank you for the time invested in this application. We are currently reviewing all applications and are planning to schedule interviews in the upcoming weeks. If you are among the selected candidates, you can expect contact from our Human Resources team to arrange a preferred date/time.
Concierge in Manchester employer: Zenith Management
Zenith Management is an exceptional employer that prioritises a culture of outstanding hospitality and customer service, making it a rewarding place to work as a Concierge. With a commitment to employee growth and a supportive team environment, staff enjoy a unique opportunity to make a meaningful impact on residents' lives while working in a well-maintained and secure estate. Located in M15, the company offers a permanent position with a balanced work pattern, ensuring employees can thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Zenith Management. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering top-notch hospitality, think of examples from your past experiences where you’ve handled tricky situations or gone above and beyond for a customer. This will help you shine during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you look polished and professional when you arrive for your interview. It shows you take pride in your appearance and understand the importance of representing the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Concierge in Manchester
Some tips for your application 🫡
Show Your Hospitality Skills:Make sure to highlight your experience in customer service and hospitality. We want to see how you've gone above and beyond to make someone's day better, so share those stories!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Tailor Your Application:Take a moment to customise your application for the Concierge role. Mention specific duties from the job description that resonate with you and explain how you can excel in those areas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Zenith Management
✨Know Your Customer Service Inside Out
Since this role is all about delivering top-notch hospitality, brush up on your customer service skills. Think of specific examples where you've gone above and beyond for a customer. This will show that you understand the importance of great service and can handle any situation with ease.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure you dress smartly and present yourself well. This not only reflects your professionalism but also shows that you take pride in representing the brand.
✨Practice Conflict Resolution Scenarios
You’ll likely face situations where you need to handle complaints or conflicts. Prepare by thinking through how you would approach these scenarios. Practising responses can help you stay calm and collected during the interview when discussing your experience.
✨Show Your Team Spirit
This role requires working closely with others, so be ready to discuss how you collaborate with teammates. Share examples of how you've supported colleagues in the past, especially in busy or challenging situations, to demonstrate your ability to work well within a team.
