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- Tasks: Provide exceptional customer service and support throughout the vehicle contract journey.
- Company: Zenith, the UK's largest independent vehicle solutions provider with a focus on sustainability.
- Benefits: Competitive salary, hybrid working, 24 days' annual leave, and professional development opportunities.
- Other info: Dynamic environment with clear career pathways and ongoing training.
- Why this job: Join a team that values integrity and empathy while making a real impact on customers' lives.
- Qualifications: Strong communication skills, attention to detail, and a passion for helping others.
The predicted salary is between 16067 - 16067 £ per year.
Are you someone who enjoys solving problems, communicates clearly, and takes pride in supporting customers? Are you looking for a role where doing the right thing matters, your development is encouraged, and your work has a real impact? If so, the Customer Services Executive opportunity at Zenith could be the perfect next step in your career journey!
For over 30 years, Zenith has been at the forefront of the transition to sustainable vehicle solutions. As the UK's largest independent vehicle solutions provider, we take pride in our people, our award-winning service, and our mission to make mobility smarter, greener, and accessible to everyone. Within our Consumer Division, we work as a trusted partner to major automotive brands and financial institutions. Our Customer Services team plays an essential role in providing fair, consistent and supportive interactions within an FCA‑regulated environment — where doing the right thing isn't just required - it's who we are.
We work closely with our long-standing corporate partners to ensure positive outcomes for every customer, especially for vulnerable customers who need us most. Throughout a customer's vehicle journey - from their first enquiry and new vehicle order through to servicing, renewals and repairs - we are there to provide clear guidance, timely updates and reassurance.
We're looking for people who bring attention to detail, empathy, and the confidence to communicate clearly and simply. If you can follow structured frameworks, apply risk and escalation protocols, produce accurate case notes, and explain complex information in a human way, you already have the foundations to thrive with us.
What you'll be doing
- You will provide exceptional customer service throughout the duration of a customer's vehicle contract - from the point of delivery to collection.
- You will manage all customer interactions with professionalism, empathy, and efficiency, ensuring every query is handled with care, and contributes to building strong, long-term relationships.
- Your day to day responsibilities will include:
- Providing support via phone and email; responding to queries and delivering excellent customer service within SLAs.
- Logging calls and emails as cases and follow-up on associated tasks through to conclusion.
- Offering updates throughout the Fulfilment process (pre-delivery) and the In-Life process (post-delivery).
- Processing order amendments, contract modifications and amendments.
- Handling a wide variety of queries such as order updates, order bank management, MOT and service queries and fine queries.
- Managing administrative tasks such as uninsured vehicles, cherished plate requests, overseas travel requests.
- Supporting customers through the renewals process, taking a leading role with the day‑to‑day management of renewals.
- Working collaboratively with internal teams to resolve complaints and customer queries.
- Responding to complaints via email, telephone and Trust Pilot always adhering to our internal complaints handling procedure.
This is a hybrid role, with team members typically spending three days a week in our Leeds Kirkstall Forge office.
Why Choose Zenith?
A Culture designed for growth
- We're committed to supporting your development from day one through:
- Structured onboarding to build confidence in an FCA‑regulated environment.
- Regular regulated training.
- Tailored workshops covering both soft and technical skills.
- Ongoing coaching from our People Leads, adapting to your individual learning style.
- Agile updates to support new FCA requirements and partner needs.
Real career pathways
- With customer service, credit control, complaint handling and more all within the division, you'll find opportunities to:
- Cross‑skill across teams
- Broaden your knowledge
- Explore specialist areas
- Build a long‑term career – including paths into leadership
A team you can feel proud of
Our culture is built on integrity, empathy and collaboration - where teams work collaboratively to deliver high‑quality outcomes, protect vulnerable customers and uphold the standards expected by our corporate partners.
What's In It For You
- Salary £16,067.61
- Hybrid working from our Leeds Kirkstall Forge office
- 24 days' annual leave plus birthday leave, with the option to buy more (pro-rated)
- Life Insurance
- Breakdown Cover
- Dental
Part-time Customer Service Executive 12 month FTC employer: Zenith Group
Contact Detail:
Zenith Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Customer Service Executive 12 month FTC
✨Tip Number 1
Get to know Zenith! Research their values and mission, especially their commitment to customer service and sustainability. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves clear and empathetic interactions, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts better during interviews.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories in your interviews to demonstrate how you can contribute to Zenith's mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Zenith team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Part-time Customer Service Executive 12 month FTC
Some tips for your application 🫡
Show Your Problem-Solving Skills: When writing your application, make sure to highlight any experiences where you've successfully solved customer issues. We love seeing how you approach challenges and find solutions!
Communicate Clearly: Use straightforward language in your application. We appreciate clarity and simplicity, so avoid jargon and keep it easy to read. This will show us that you can communicate effectively, just like you'll need to in the role.
Emphasise Empathy: Let us know about times when you've shown empathy in customer interactions. We value a caring approach, especially when dealing with vulnerable customers, so share those experiences that demonstrate your understanding and support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Zenith Group
✨Know the Company Inside Out
Before your interview, take some time to research Zenith and its mission. Understand their commitment to sustainable vehicle solutions and how they support customers. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Problem-Solving Skills
Since the role involves solving customer queries, prepare examples from your past experiences where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts in a clear and concise manner. Since the job requires explaining complex information simply, consider doing mock interviews with friends or family to refine your communication skills.
✨Demonstrate Empathy and Attention to Detail
Think of instances where you've shown empathy in customer service situations. Highlight your ability to pay attention to detail, especially when managing administrative tasks or handling sensitive customer queries, as this is crucial for the role.