Mobile Technician

Mobile Technician

Gateshead Full-Time 41000 - 51000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Maintain and repair HGVs and LCVs at customer sites, ensuring quality service.
  • Company: Join Zenith, a trusted leader in mobile vehicle maintenance since 1989.
  • Benefits: Enjoy competitive salary, overtime pay, and perks like retail discounts and enhanced leave.
  • Why this job: Be part of a skilled team with a focus on quality and customer satisfaction.
  • Qualifications: NVQ Level 3 in Heavy Vehicle Maintenance & Repair and experience with HGVs required.
  • Other info: We value diversity and encourage applications from all backgrounds.

The predicted salary is between 41000 - 51000 £ per year.

Mobile Service Technician – Gateshead

Since 1989 our customers have trusted us to keep them moving. Over the last 35 years we\’ve built incredible teams, products and services that allow us serve our valued customers in the best way, no matter what their transport needs.

Our specialist teams manage more than 51,000 commercial vehicles and specialist assets, our market-leading technology enables us to maximise fleet availability, control costs and ensure compliance.

As our industry evolves, we continue to invest in our mobile-based maintenance solutions ensuring we\’re well placed to support our customers who require onsite support for their vehicles and trailers.

Our hard-working and highly skilled team of 140+ mobile technicians are the key to the success of our maintenance solution. As a Zenith Mobile Technician, you will be responsible for maintaining fleets of trailers, trucks and LCVs for our customers on their sites, and running defect clinics including minor defects on HGV\’s. We have a “right first time” approach, valuing quality work and long-term solutions over quick fixes that will cause our customers more downtime in the long run.

The Job

  • Travelling to customer sites servicing and repairing HGVs or LCVs (Trailers, Trucks & LCV) in accordance with current legislation.
  • Fault-finding and diagnostics.
  • Completing inspections on engines and electrical components and rectifying problems within specific timeframes.
  • Carrying out servicing, repairs and maintenance to both new and used trucks & trailers.
  • Working on large double deck trailers (experience with moving decks will be crucial).

Essential Skills & Experience

  • NVQ Level 3 in Heavy Vehicle Maintenance & Repair (or equivalent);
  • Knowledge and experience of servicing and maintaining HGVs and other commercial vehicles and the ability to perform repairs on various types and brands of vehicle;
  • Experience in carrying out diagnostic repairs and fault finding;
  • Full valid driving licence
  • Excellent communication and customer service skills
  • A real commitment to delivering first class service and a sense of pride in your work

The Tools

We know how important it is the have the right tools. The diagnostic and tooling equipment on board our 120+ mobile service fleet is industry leading. We are proud to offer the best equipped vans in the marketplace and to provide all our technicians with Milwaukee Audi Volt Battery powered tooling, Training including Irtec certification, Double Deck certification as well as H&S and new product training.

Overtime

We operate 24/7 at many of our customers sites, meaning there is overtime opportunities available. Many of our sites will require occasional weekend overtime – we will discuss the specific requirements of each role with you during the interview process. We reward our Mobile Technicians for supporting us to support our customers by offering payment uplift.

  • 1.5x base rate for any weekday work over contracted hours & on Saturdays
  • 2x base rate Sunday and Bank Holiday (Plus a day back in lieu for working a BH)

Why Zenith

  • Autonomy
  • Clean, warm & safe working condition
  • Quality focus – right first-time approach
  • Increase earning with overtime opportunity
  • Above all we care!

Reward

  • Salary starting at £45,630 pa (50 hours pw , starting at £17.55 ph increasing with Irtec & Double Deck certification)
  • 20 days annual leave (increases with length of service)
  • Birthday leave
  • Buy up to 5 days additional leave
  • Referral bonuses – you can bag £1000 every time you refer (and we appoint) someone you know!
  • 4% employer pension contribution
  • Death in service (lump sum payment 4x salary)
  • Critical illness cover
  • Salary sacrifice car scheme
  • Employee Assistance programme (EAP) – A 24 hour helpline to support you through any of life\’s issues or problems.
  • Enhanced Maternity/Paternity leave
  • Tech scheme
  • Retail discounts

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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Mobile Technician employer: Zenith Group

Zenith is an exceptional employer for Mobile Technicians, offering a supportive work culture that prioritises quality and employee well-being. With industry-leading tools, comprehensive training opportunities, and a commitment to diversity, we empower our technicians to excel in their roles while enjoying competitive salaries and generous benefits, including overtime pay and additional leave options. Join us in Gateshead, where your skills will be valued, and your career can thrive in a dynamic and rewarding environment.
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Contact Detail:

Zenith Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Mobile Technician

✨Tip Number 1

Familiarise yourself with the latest diagnostic tools and technologies used in mobile servicing. Being knowledgeable about the equipment we use will not only impress during interviews but also show your commitment to staying current in the field.

✨Tip Number 2

Highlight any experience you have with fault-finding and diagnostics on HGVs or LCVs. Be prepared to discuss specific examples of challenges you've faced and how you resolved them, as this demonstrates your problem-solving skills.

✨Tip Number 3

Emphasise your customer service skills during conversations with us. As a Mobile Technician, you'll be interacting with clients regularly, so showcasing your ability to communicate effectively and provide excellent service is crucial.

✨Tip Number 4

Be ready to discuss your flexibility regarding working hours, including weekends and overtime. Our operations run 24/7, and showing that you're open to these requirements can set you apart from other candidates.

We think you need these skills to ace Mobile Technician

NVQ Level 3 in Heavy Vehicle Maintenance & Repair
Experience in servicing and maintaining HGVs and LCVs
Fault-finding and diagnostic skills
Ability to perform repairs on various types and brands of vehicles
Knowledge of current legislation regarding vehicle maintenance
Excellent communication skills
Strong customer service skills
Time management skills
Attention to detail
Commitment to quality work and long-term solutions
Full valid driving licence
Experience with large double deck trailers
Ability to work independently and manage workload
Adaptability to changing work environments

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your NVQ Level 3 in Heavy Vehicle Maintenance & Repair and any relevant experience with HGVs and LCVs. Emphasise your diagnostic skills and previous roles that involved fault-finding and repairs.

Craft a Strong Cover Letter: In your cover letter, express your commitment to delivering first-class service and your pride in your work. Mention specific examples of how you've successfully maintained vehicles or resolved issues in the past.

Highlight Relevant Skills: Clearly outline your communication and customer service skills, as these are essential for the role. Provide examples of how you've effectively interacted with customers or worked within a team to achieve results.

Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with Zenith and their mobile-based maintenance solutions. Discuss why you believe their 'right first time' approach aligns with your own work ethic and values.

How to prepare for a job interview at Zenith Group

✨Showcase Your Technical Skills

Be prepared to discuss your experience with HGVs and LCVs in detail. Highlight specific examples of fault-finding, diagnostics, and repairs you've successfully completed. This will demonstrate your technical competence and familiarity with the vehicles you'll be working on.

✨Emphasise Customer Service

Since the role involves direct interaction with customers, it's crucial to showcase your communication skills. Share examples of how you've provided excellent customer service in previous roles, and express your commitment to delivering a first-class service.

✨Understand the Company Values

Familiarise yourself with Zenith's 'right first time' approach and their focus on quality work. During the interview, align your answers with these values to show that you understand and appreciate their commitment to long-term solutions over quick fixes.

✨Prepare for Practical Questions

Expect practical questions related to your technical expertise, such as how you would handle specific repair scenarios or diagnose faults. Practising these types of questions can help you articulate your thought process and problem-solving skills effectively.

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