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- Tasks: Maintain and repair HGVs at customer sites, ensuring top-notch service.
- Company: Zenith Vehicles has been trusted since 1989 for exceptional transport solutions.
- Benefits: Enjoy competitive salary, overtime pay, and generous leave options.
- Why this job: Join a skilled team with a focus on quality and customer satisfaction.
- Qualifications: NVQ Level 3 in Heavy Vehicle Maintenance & Repair required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 45630 - 63882 £ per year.
Since 1989 our customers have trusted us to keep them moving. Over the last 35 years we've built incredible teams, products and services that allow us to serve our valued customers in the best way, no matter what their transport needs. Our specialist teams manage more than 51,000 commercial vehicles and specialist assets, our market-leading technology enables us to maximise fleet availability, control costs and ensure compliance. As our industry evolves, we continue to invest in our mobile-based maintenance solutions ensuring we're well placed to support our customers who require onsite support for their vehicles and trailers.
As a Zenith Mobile Technician, you will be responsible for maintaining fleets of trailers, trucks and LCVs for our customers on their sites, and running defect clinics including minor defects on HGVs. We have a “right first time” approach, valuing quality work and long-term solutions over quick fixes that will cause our customers more downtime in the long run.
The Job
- Travelling to customer sites servicing and repairing HGVs (Trailers, Trucks & LCV) in accordance with current legislation.
- Fault-finding and diagnostics.
- Completing inspections on engines and electrical components and rectifying problems within specific timeframes.
- Carrying out servicing, repairs and maintenance to both new and used trucks & trailers.
- Working on large double deck trailers (experience with moving decks will be crucial).
Essential Skills & Experience
- NVQ Level 3 in Heavy Vehicle Maintenance & Repair (or equivalent);
- Knowledge and experience of servicing and maintaining HGVs and other commercial vehicles and the ability to perform repairs on various types and brands of vehicle;
- Experience in carrying out diagnostic repairs and fault finding;
- Full valid driving licence;
- Excellent communication and customer service skills;
- A real commitment to delivering first class service and a sense of pride in your work.
The Tools
We know how important it is to have the right tools. The diagnostic and tooling equipment on board our 120+ mobile service fleet is industry leading. We are proud to offer the best equipped vans in the marketplace and to provide all our technicians with Milwaukee Audi Volt Battery powered tooling, Training including Irtec certification, Double Deck certification as well as H&S and new product training.
Overtime
We operate 24/7 at many of our customers sites, meaning there are overtime opportunities available. Many of our sites will require occasional weekend overtime – we will discuss the specific requirements of each role with you during the interview process. We reward our Mobile Technicians for supporting us to support our customers by offering payment uplift:
- 1.5x base rate for any weekday work over contracted hours & on Saturdays;
- 2x base rate Sunday and Bank Holiday (Plus a day back in lieu for working a BH).
Why Zenith
- Autonomy;
- Clean, warm & safe working condition;
- Quality focus – right first-time approach;
- Increase earning with overtime opportunity;
- Above all we care!
Reward
- Salary starting at £45,630 pa (50 hours pw, starting at £17.55 ph increasing with Irtec & Double Deck certification);
- 20 days annual leave (increases with length of service);
- Birthday leave;
- Buy up to 5 days additional leave;
- Referral bonuses - you can bag £1000 every time you refer (and we appoint) someone you know!
- 4% employer pension contribution;
- Death in service (lump sum payment 4x salary);
- Critical illness cover;
- Salary sacrifice car scheme;
- Employee Assistance programme (EAP) – A 24 hour helpline to support you through any of life's issues or problems;
- Enhanced Maternity/Paternity leave;
- Tech scheme;
- Retail discounts.
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Mobile Service Technician employer: Zenith Group
Contact Detail:
Zenith Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Service Technician
✨Tip Number 1
Familiarise yourself with the latest diagnostic tools and techniques used in the industry. Zenith Vehicles prides itself on having industry-leading equipment, so showcasing your knowledge of these tools during your interview can set you apart.
✨Tip Number 2
Highlight any experience you have with large double deck trailers, as this is crucial for the role. If you’ve worked on similar vehicles before, be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Demonstrate your commitment to quality work by sharing examples of how you've implemented a 'right first time' approach in your previous roles. This aligns perfectly with Zenith's values and will show that you understand their focus on long-term solutions.
✨Tip Number 4
Prepare to discuss your customer service skills, as excellent communication is essential for this position. Think of instances where you went above and beyond for a customer, as this will resonate well with Zenith's commitment to delivering first-class service.
We think you need these skills to ace Mobile Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in heavy vehicle maintenance and repair. Emphasise any specific skills related to HGVs, fault-finding, and diagnostics that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your commitment to quality work and customer service, and how your experience aligns with Zenith's values and approach.
Highlight Certifications: If you have any relevant certifications such as NVQ Level 3 in Heavy Vehicle Maintenance & Repair or Irtec certification, make sure to include these prominently in your application. They are essential for this role.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully diagnosed and repaired issues in the past. This will demonstrate your ability to meet the demands of the Mobile Service Technician role.
How to prepare for a job interview at Zenith Group
✨Showcase Your Technical Skills
Make sure to highlight your NVQ Level 3 in Heavy Vehicle Maintenance & Repair and any relevant experience you have with HGVs. Be prepared to discuss specific repairs or diagnostics you've performed, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service
Since the role involves working directly with customers, it's crucial to showcase your communication skills and commitment to delivering first-class service. Share examples of how you've successfully interacted with clients in previous roles.
✨Discuss Your Problem-Solving Approach
Zenith values a 'right first time' approach, so be ready to explain how you tackle fault-finding and diagnostics. Provide examples of how you've resolved issues efficiently while maintaining quality standards.
✨Prepare for Practical Scenarios
You might be asked to solve a hypothetical problem or case study during the interview. Brush up on your knowledge of servicing and maintaining various types of vehicles, and think through how you would handle specific scenarios related to the job.
