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- Tasks: Provide exceptional customer service and support throughout the vehicle contract journey.
- Company: Join Zenith, the UK's largest independent vehicle solutions provider with a focus on sustainability.
- Benefits: Enjoy hybrid working, competitive salary, 24 days' leave, and various health perks.
- Other info: Be part of a diverse team that values integrity, empathy, and collaboration.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 16067 - 16067 £ per year.
Are you someone who enjoys solving problems, communicates clearly, and takes pride in supporting customers? Are you looking for a role where doing the right thing matters, your development is encouraged, and your work has a real impact? If so, the Customer Services Executive opportunity at Zenith could be the perfect next step in your career journey!
For over 30 years, Zenith has been at the forefront of the transition to sustainable vehicle solutions. As the UK's largest independent vehicle solutions provider, we take pride in our people, our award-winning service, and our mission to make mobility smarter, greener, and accessible to everyone. Within our Consumer Division, we work as a trusted partner to major automotive brands and financial institutions. Our Customer Services team plays an essential role in providing fair, consistent and supportive interactions within an FCA‑regulated environment — where doing the right thing isn't just required - it's who we are.
We work closely with our long-standing corporate partners to ensure positive outcomes for every customer, especially for vulnerable customers who need us most. Throughout a customer's vehicle journey - from their first enquiry and new vehicle order through to servicing, renewals and repairs - we are there to provide clear guidance, timely updates and reassurance. We're looking for people who bring attention to detail, empathy, and the confidence to communicate clearly and simply. If you can follow structured frameworks, apply risk and escalation protocols, produce accurate case notes, and explain complex information in a human way, you already have the foundations to thrive with us.
What you'll be doing
- You will provide exceptional customer service throughout the duration of a customer's vehicle contract - from the point of delivery to collection.
- You will manage all customer interactions with professionalism, empathy, and efficiency, ensuring every query is handled with care, and contributes to building strong, long-term relationships.
- Your day to day responsibilities will include:
- Providing support via phone and email; responding to queries and delivering excellent customer service within SLAs.
- Logging calls and emails as cases and follow-up on associated tasks through to conclusion.
- Offering updates throughout the Fulfilment process (pre-delivery) and the In-Life process (post-delivery).
- Processing order amendments, contract modifications and amendments.
- Handling a wide variety of queries such as order updates, order bank management, MOT and service queries and fine queries.
- Managing administrative tasks such as uninsured vehicles, cherished plate requests, overseas travel requests.
- Supporting customers through the renewals process, taking a leading role with the day‑to‑day management of renewals.
- Working collaboratively with internal teams to resolve complaints and customer queries.
- Responding to complaints via email, telephone and Trust Pilot always adhering to our internal complaints handling procedure.
This is a hybrid role, with team members typically spending three days a week in our Leeds Kirkstall Forge office.
Why Choose Zenith?
A Culture designed for growth
We're committed to supporting your development from day one through:
- Structured onboarding to build confidence in an FCA‑regulated environment.
- Regular regulated training.
- Tailored workshops covering both soft and technical skills.
- Ongoing coaching from our People Leads, adapting to your individual learning style.
- Agile updates to support new FCA requirements and partner needs.
Real career pathways
With customer service, credit control, complaint handling and more all within the division, you'll find opportunities to:
- Cross‑skill across teams
- Broaden your knowledge
- Explore specialist areas
- Build a long‑term career – including paths into leadership
A team you can feel proud of
Our culture is built on integrity, empathy and collaboration - where teams work collaboratively to deliver high‑quality outcomes, protect vulnerable customers and uphold the standards expected by our corporate partners.
What's In It For You
- Salary £16,067.61
- Hybrid working from our Leeds Kirkstall Forge office
- 24 days' annual leave plus birthday leave, with the option to buy more (pro-rated)
- Life Insurance
- Breakdown Cover
- Dental & Health Cash Plans
- Critical Illness Cover
- Tech Scheme
- Cycle to Work Scheme
- Perks at Work – save on everyday essentials
- Wellbeing support including onsite GP, EAP, pensions advice, funded HRT treatment, Mental Health First Aiders
- Sports & Social Club, company activities, and team events
- Free onsite parking
- Onsite bistro
- Inclusive culture with colleague-led equality networks
- Development opportunities with access to our MyGPS personal development framework.
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Part-time Customer Service Executive 12 month FTC in Leeds employer: Zenith Group
Contact Detail:
Zenith Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Customer Service Executive 12 month FTC in Leeds
✨Tip Number 1
Get to know Zenith! Research their values and mission, especially their commitment to customer service and sustainability. This will help you connect your own experiences to what they care about during interviews.
✨Tip Number 2
Practice your communication skills! Since the role involves clear and empathetic interactions, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts better.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and interview process. They might share valuable insights that can give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Zenith team. Don’t miss out on this opportunity!
We think you need these skills to ace Part-time Customer Service Executive 12 month FTC in Leeds
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've successfully solved customer issues. We love candidates who can demonstrate their ability to think on their feet and provide clear solutions.
Communicate Clearly: Make sure your written application is easy to read and understand. Use simple language and avoid jargon. We appreciate clarity, just like we do in our customer interactions!
Tailor Your Application: Take a moment to customise your application for the Customer Service Executive role. Mention specific skills from the job description that match your experience. It shows us you’re genuinely interested in the position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Zenith Group
✨Know the Company Inside Out
Before your interview, take some time to research Zenith and its mission. Understand their commitment to sustainable vehicle solutions and how they support customers. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Problem-Solving Skills
Since the role involves solving customer queries, prepare examples from your past experiences where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Empathy and Communication
Highlight your ability to communicate clearly and empathetically. Think of scenarios where you've had to handle difficult conversations or support vulnerable customers. This will demonstrate that you can manage sensitive situations with care, which is crucial for this role.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.