At a Glance
- Tasks: Manage orders and provide top-notch customer service across various channels.
- Company: Join a dynamic team at Zenith, committed to equality and inclusion.
- Benefits: Enjoy competitive salary, agile working, and extensive wellbeing support.
- Other info: Opportunities for career growth and engaging social activities await you.
- Why this job: Make a real impact by ensuring customers have a seamless order experience.
- Qualifications: Strong organisational skills and previous customer service experience required.
The predicted salary is between 26779 - 26779 £ per year.
Our Sales function is the central hub for all order related activity across our Corporate & Consumer channels, with three distinct functions – Sales Enablement, Sales Performance and Order Fulfilment.
A central part of our sales function is the Order Fulfilment team, which is primarily responsible for the placement, amendment and cancellation of all Company Car, Salary Sacrifice, Personal Contract Hire and Business Contract Hire orders.
Our Order Fulfilment team are responsible for delivering a right-first-time service by; placing orders accurately and in a timely manner, keeping our drivers and customers best-informed with order progression updates, acting quickly to resolve issues / delays and offering best-in-class customer service.
The team works alongside our Sales Enablement and Sales Performance teams, to deliver a bespoke offering across multiple channels that sees us retain B2B and B2C customers year on year and deliver continued growth through new business.
- What you'll be doing
- Placing orders on Miles Core and Fleetware across Consumer and Corporate new & used product offerings, incl.
- Salary Sacrifice, Company Car, Business Contract Hire and Personal Contract Hire
- Processing driver and dealer order amendments across Consumer and Corporate incl. specification, price and contract corrections
- Supporting Corporate and Consumer drivers post-order by placing outbound courtesy calls with lead-time order progression updates to build rapport and keep drivers best-informed
- Pursue order authorisations with the customer and outstanding licence checks with drivers
- Processing order cancellations in the system
- Liaising with purchasing around delivery queries
- Using the CRM tool to support a great customer experience, with contact at key points in the journey (in line with SLAs)
- Ensuring all customer interaction is accurately documented using the CRM tool, to achieve a great customer experience, providing confidence that we know and understand where every customer is on their order journey.
- Foster collaborative relationships across multiple teams to deliver results
- Support Zenith to deliver great customer outcomes by following operational framework guidelines across areas of compliance, best practice and customer vulnerability
- Deliver exception service and ensure Customers have a great experience , which will be evidenced by CSAT & Trust Pilot scores
- What you'll bring
- Excellent organisational skills, with the ability to manage multiple priorities effectively
- Previous experience in a Sales or Customer Service team, using phone, email and chat tools as a main method of customer interaction
- Excellent written and verbal communication skills
- IT literate, and able to work with multiple system
- Desire to deliver exceptional customer experience and outcomes
- Self-motivated and target driven
- Strong team work ethic and the ability to build strong collaborative relationships
- Resilient, and able to work under pressure
The details...
- Agile working
- 24 days Annual leave
- Plus Birthday leave
- AA breakdown cover
- Life Insurance
- 6.25% employer pension contribution
- Critical illness cover
- Dental and Health Cash Plans
- Support for your wellbeing – onsite GP, EAP, Funded HRT Treatment, and Mental Health First Aiders
- Financial Benefits: Tech Scheme, Cycle to Work Scheme
- Career Development: Opportunities for professional growth through our My GPS framework
- Social Activities: Sports and social clubs, company activities, and team events.
- Inclusive Culture: colleague-led equality groups and be part of a company committed to equality, diversity, and inclusion
We want to positively encourage differences in Zenith and believe it is critical to our success as a company.
Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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StudySmarter Expert Advice🤫
We think this is how you could land Order Fulfilment Administrator in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zenith Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zenith Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Fulfilment Administrator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zenith Group:Your cover letter is your chance to shine! Tell us why you want to work at Zenith Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zenith Group!
How to prepare for a job interview at Zenith Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
