At a Glance
- Tasks: Support dealers and brokers with vehicle orders and contract activations in a fast-paced environment.
- Company: Join Zenith's dynamic White-Label Dealer Team for an exciting two-month contract.
- Benefits: Competitive salary, 24 days holiday, birthday off, and great pension contributions.
- Other info: Zenith values diversity and encourages applications from all backgrounds.
- Why this job: Make a real impact in customer service while developing your skills in a regulated environment.
- Qualifications: Exceptional communication skills, attention to detail, and experience in fast-paced settings.
The predicted salary is between 26215 - 26215 £ per year.
Are you passionate about customer service and have a keen eye for detail?
Join Zenith's White-Label Dealer Team as a Dealer Support Administrator and play a vital role in supporting our dealers and brokers through the vehicle order and contract activation process.
We have a great opportunity for someone to join on a fixed term contract for two months in this fast-paced, dynamic role.
You will manage a variety of tasks, including processing vehicle orders, ensuring timely contract activation, investigating queries, and creating customer payment schedules.
The role requires you to work closely with brokers, dealers, and other internal teams to ensure smooth operations while meeting key performance indicators (KPIs) and service level agreements (SLAs).
As part of the Zenith Consumer Division, you will be working in a regulated FCA environment.
Responsibilities
- Client Account Administration: Open client accounts, manage customer and dealer document packs, ensuring legal requirements are met.
- Document Management: Complete and maintain customer contract files and folders, ensuring all required documents are correct and present.
- Liaise with Dealers and Brokers: Communicate via phone and email about missing or incorrect documents to prevent delays in deal pay-out.
- System Updates: Update computer systems with necessary data upon receipt of paperwork.
- Payment Schedule Creation: Build payment schedules for customer agreements.
- Invoice Management: Review and process dealer invoices for payment.
- Query Management: Regularly review and chase up queried deals.
- Compliance & Legislation: Comply with Data Protection Act, Consumer Credit Act, FCA Regulations, and the Money Laundering Act.
Essential Skills & Experience
- Exceptional customer service and communication skills (written and verbal).
- Strong attention to detail and accuracy.
- Strong organizational and multi-tasking abilities.
- Competent with MS Office systems.
- Experience in working in a fast-paced environment and meeting tight deadlines.
- Personal Characteristics
- Positive, can-do attitude.
- High level of professionalism and dedication to customer satisfaction.
- Ability to work independently as well as part of a team.
- Clear, persuasive communication with internal and external stakeholders
The good stuff…benefits!
- 24 days holiday, which increases with length of employment
• Your birthday off!
- A great pension contribution by Zenith (6.25%)
• and many more!
We want to positively encourage differences in Zenith and believe it is critical to our success as a company.
Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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Dealer Support Administrator 2-month FTC in Leeds employer: Zenith Group
Zenith Group is an excellent employer, offering HGV Mobile Service Technicians a dynamic work environment that prioritises reliability and excellence. With competitive pay, generous overtime opportunities, and a strong focus on professional development, employees can thrive in their careers while enjoying the benefits of working across diverse locations in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Dealer Support Administrator 2-month FTC in Leeds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Zenith Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Zenith Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Dealer Support Administrator 2-month FTC in Leeds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Zenith Group.
How to prepare for a job interview at Zenith Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Zenith Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Zenith Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
