At a Glance
- Tasks: Deliver exceptional customer service and support throughout the vehicle contract journey.
- Company: Join Zenith, the UK's largest independent vehicle solutions provider with a focus on sustainability.
- Benefits: Enjoy competitive salary, 24 days annual leave, and great health benefits.
- Other info: Hybrid working model with opportunities for career growth and development.
- Why this job: Make a real impact by helping customers navigate their vehicle journeys with empathy and clarity.
- Qualifications: Strong attention to detail and clear communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Are you someone who enjoys solving problems, communicates clearly, and takes pride in supporting customers? Are you looking for a role where doing the right thing matters, your development is encouraged, and your work has a real impact? If so, the Customer Services Executive opportunity at Zenith could be the perfect next step in your career journey!
About Us
For over 30 years, Zenith has been at the forefront of the transition to sustainable vehicle solutions. As the UK’s largest independent vehicle solutions provider, we take pride in our people, our award‑winning service, and our mission to make mobility smarter, greener, and accessible to everyone. Within our Consumer Division, we work as a trusted partner to major automotive brands and financial institutions. Our Customer Services team plays an essential role in providing fair, consistent and supportive interactions within an FCA‑regulated environment, where doing the right thing isn’t just required — it’s who we are. We work closely with our long‑standing corporate partners to ensure positive outcomes for every customer, especially for vulnerable customers who need us most. Throughout a customer’s vehicle journey — from their first enquiry and new vehicle order through to servicing, renewals and repairs — we provide clear guidance, timely updates and reassurance.
We’re looking for people who bring attention to detail, empathy, and the confidence to communicate clearly and simply. If you can follow structured frameworks, apply risk and escalation protocols, produce accurate case notes, and explain complex information in a human way, you already have the foundations to thrive with us.
What you’ll be doing
- You will provide exceptional customer service throughout the duration of a customer’s vehicle contract — from delivery to collection.
- You will manage all customer interactions with professionalism, empathy, and efficiency, ensuring every query is handled with care and contributing to strong, long‑term relationships.
- Your daily responsibilities include:
- Providing support via phone and email; responding to queries and delivering excellent customer service within SLAs.
- Logging calls and emails as cases and following up on associated tasks through to completion.
- Processing order amendments, contract modifications and amendments.
- Handling a wide variety of queries such as order updates, order bank management, MOT and service queries and fine queries.
- Managing administrative tasks such as uninsured vehicles, cherished plate requests, overseas travel requests.
- Supporting customers through the renewals process, taking a leading role with the day‑to‑day management of renewals.
- Working collaboratively with internal teams to resolve complaints and customer queries.
- Responding to complaints via email, telephone and Trust Pilot, always adhering to our internal complaints handling procedure.
This is a hybrid role, with team members typically spending three days a week in our Leeds Kirkstall Forge office.
What you’ll bring
We welcome people from varied customer‑facing backgrounds who are comfortable working within structured processes and regulated environments. You’ll bring:
- Strong attention to detail.
- Clear communication, with the ability to explain rules, contracts and processes simply.
- Experience following processes, frameworks or guidelines.
- The ability to understand diverse customer needs, understanding vulnerabilities and displaying empathy.
- A commitment to achieving high‑quality service outcomes.
- Good written communication and accurate case note recording.
- A calm, solutions‑focused approach when challenges arise.
Our Values
- Integrity & Fairness
- Customer Centricity & Empathy
- Diligence & Attention to Detail
- Accountability
- Respect & Professionalism
- Transparency
- Courage to Speak Up
- Adaptability & a Learning Mindset
- Collaboration
- Continuous Improvement
Why Choose Zenith?
A Culture designed for growth
- We’re committed to supporting your development from day one through:
- Structured onboarding to build confidence in an FCA‑regulated environment.
- Regular regulated training.
- Tailored workshops covering both soft and technical skills.
- Ongoing coaching from our People Leads, adapting to your individual learning style.
- Agile updates to support new FCA requirements and partner needs.
Real career pathways
- With customer service, credit control, complaint handling and more all within the division, you’ll find opportunities to:
- Cross‑skill across teams.
- Broaden your knowledge.
- Explore specialist areas.
- Build a long‑term career – including paths into leadership.
A team you can feel proud of
Our culture is built on integrity, empathy and collaboration — where teams work collaboratively to deliver high‑quality outcomes, protect vulnerable customers and uphold the standards expected by our corporate partners.
What’s in it for you
- Competitive Salary: Starting from £26,779.35.
- Great Benefits: 24 days of annual leave plus your birthday off, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover and more.
- Career Development: Access to our MyGPS personal development framework ensures structured growth opportunities.
- Inclusive Culture: Join a workplace committed to diversity and inclusion, supported by colleague‑led networks.
- Work‑Life Balance: Hybrid working options, on‑site GP offering virtual, telephone and in‑person services & Employee Assistance Programme, Mental Health First Aiders and sports and social clubs.
- Outstanding Facilities: Free on‑site parking and first‑class amenities.
Zenith is proud to be an equal‑opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Customer Services Executive in Leeds employer: Zenith Group
Zenith is an exceptional employer that prioritises employee growth and development, offering structured onboarding and tailored workshops to enhance both soft and technical skills. With a strong commitment to integrity, empathy, and collaboration, our Leeds Kirkstall Forge office fosters a supportive work culture where every team member can thrive, enjoy a competitive salary, and benefit from a range of perks including generous annual leave and hybrid working options.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zenith Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zenith Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Executive in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zenith Group:Your cover letter is your chance to shine! Tell us why you want to work at Zenith Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zenith Group!
How to prepare for a job interview at Zenith Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
