At a Glance
- Tasks: Provide exceptional customer service and support throughout vehicle contracts.
- Company: Join Zenith, the UK's largest independent vehicle solutions provider.
- Benefits: Competitive salary, 24 days leave, hybrid working, and great health benefits.
- Other info: Inclusive culture with real career pathways and ongoing development opportunities.
- Why this job: Make a real impact while helping customers navigate their vehicle journeys.
- Qualifications: Strong attention to detail and clear communication skills required.
The predicted salary is between 26215 - 26215 £ per year.
Are you someone who enjoys solving problems, communicates clearly, and takes pride in supporting customers?
Are you looking for a role where doing the right thing matters, your development is encouraged, and your work has a real impact?
If so, the Customer Services Administrator opportunity at Zenith could be the perfect next step in your career journey!
For over 30 years, Zenith has been at the forefront of the transition to sustainable vehicle solutions.
As the UK's largest independent vehicle solutions provider, we take pride in our people, our award-winning service, and our mission to make mobility smarter, greener, and accessible to everyone.
Within our Consumer Division, we work as a trusted partner to major automotive brands and financial institutions.
Our Customer Services team plays an essential role in providing fair, consistent and supportive interactions within an FCA-regulated environment, where doing the right thing isn't just required - it's who we are.
We work closely with our long-standing corporate partners to ensure positive outcomes for every customer, especially for vulnerable customers who need us most.
Throughout a customer's vehicle journey - from their first enquiry and new vehicle order through to servicing, renewals and repairs - we are there to provide clear guidance, timely updates and reassurance.
We're looking for people who bring attention to detail, empathy, and the confidence to communicate clearly and simply.
If you can follow structured frameworks, apply risk and escalation protocols, produce accurate case notes, and explain complex information in a human way, you already have the foundations to thrive with us.
What you'll be doing
You'll provide exceptional customer service throughout the duration of a customer's vehicle contract - from the point of delivery to collection.
You will manage all customer interactions with professionalism, empathy, and efficiency, ensuring every query is handled with care, and contributes to building strong, long-term relationships.
Your day to day responsibilities will include
- Providing timely and accurate responses to customer queries, making sure we're easy to do business with.
- Delivering clear and concise information to ensure our customers get the right solution the first time, every time.
- Maintaining positive relationships with internal teams and key stakeholders, ensuring collaboration and feedback are seamless.
- Handling phone calls and responding to customer inquiries in a fast-paced environment, working towards achieving over 55 tasks daily.
- Managing multiple systems and ensuring your queues stay up to date.
- Helping your team thrive by staying organized and supporting others with high volumes of tasks.
- What you'll bring
We welcome people from varied customer-facing backgrounds who are comfortable working within structured processes and regulated environments. You'll bring:
- Strong attention to detail
- Clear communication, with the ability to explain rules, contracts and processes simply
- Experience following processes, frameworks or guidelines.
- The ability to understand diverse customer needs, understanding vulnerabilities and displaying empathy
- A commitment to achieving high-quality service outcomes.
- Good written communication and accurate case note recording.
- A calm, solutions-focused approach when challenges arise.
But beyond skills, our values define our success. We champion
- Integrity & Fairness
- Customer Centricity & Empathy
- Diligence & Attention to Detail
- Accountability
- Respect & Professionalism
- Transparency
- Courage to Speak Up
- Adaptability & a Learning Mindset
- Collaboration
- Continuous Improvement
- Why Choose Zenith? A Culture designed for growth
We're committed to supporting your development from day one through
- Structured onboarding to build confidence in an FCA-regulated environment.
- Regular regulated training.
- Tailored workshops covering both soft and technical skills.
- Ongoing coaching from our People Leads, adapting to your individual learning style.
- Agile updates to support new FCA requirements and partner needs.
- Real career pathways
With customer service, credit control, complaint handling and more all within the division, you'll find opportunities to:
- Cross-skill across teams
- Broaden your knowledge
- Explore specialist areas
- Build a long-term career - including paths into leadership
- A team you can feel proud of
Our culture is built on integrity, empathy and collaboration - where teams work collaboratively to deliver high-quality outcomes, protect vulnerable customers and uphold the standards expected by our corporate partners.
- What's In It For You
- Competitive Salary: Starting from £26,215.15
- Great
Benefits: Enjoy 24 days of annual leave plus your birthday off, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover and more
- Career Development: Access to our My GPS personal development framework ensures structured growth opportunities.
- Inclusive Culture: Join a workplace committed to diversity and inclusion, supported by colleague-led networks.
- Work-Life
Balance: Hybrid working options, Onsite GP offering virtual, telephone, and in person services & Employee Assistance Programme, Mental Health First Aiders and sports and social clubs
- Outstanding Facilities: Free onsite parking and first-class amenities.
We want to positively encourage differences in Zenith and believe it is critical to our success as a company.
Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
INDCS
Customer Services Administrator (3 month FTC) in Leeds employer: Zenith Group
Zenith Group is an excellent employer, offering HGV Mobile Service Technicians a dynamic work environment that prioritises reliability and excellence. With competitive pay, generous overtime opportunities, and a strong focus on professional development, employees can thrive in their careers while enjoying the benefits of working across diverse locations in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator (3 month FTC) in Leeds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Zenith Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Zenith Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Administrator (3 month FTC) in Leeds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Zenith Group.
How to prepare for a job interview at Zenith Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Zenith Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Zenith Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
