At a Glance
- Tasks: Deliver outstanding customer experiences with empathy and professionalism.
- Company: Award-winning leasing company committed to sustainability and innovation.
- Benefits: Competitive salary, 24 days leave, health plans, and hybrid working options.
- Other info: Great career development opportunities and a supportive work environment.
- Why this job: Join a diverse team and make a real impact in customer care.
- Qualifications: Experience in customer service or collections, strong communication skills.
The predicted salary is between 26215 - 26215 £ per year.
Your main objective will be to deliver outstanding customer experiences while managing interactions with empathy and professionalism.
What You'll Bring
- Experience in arrears management or collections (customer service or charity sector experience also welcome).
- Ideally, strong knowledge of FCA regulatory requirements.
- Exceptional customer service and communication skills.
- High levels of empathy and the ability to ask the right questions to understand customer needs.
- Calmness and resilience when handling challenging conversations.
- Problem‑solving mindset with a drive to find the right outcome.
- Strong organisational skills and the ability to manage your time effectively.
Why Choose Zenith?
- Award‑winning – Leasing Company of the Year (Fleet News 2023), Large Business of the Year Award (Yorkshire Post Excellence in Business Awards), winners of the Diversity and Inclusion Award (Yorkshire Post Excellence in Business Awards), and winners of the Wellbeing Award (Fleet News 2025).
- Sustainability leaders – With 41% of our fleet now Battery Electric Vehicles (BEVs), we’re driving the transition to net zero as a carbon‑neutral organisation.
- Committed to Innovation – With a thriving fleet of 169,910 vehicles and consistent revenue growth, we’re at the forefront of industry transformation.
- Inclusive – Powered by six colleague‑led diversity groups, we’re committed to creating an outstanding employee experience for everyone.
- A place to grow – with clear pathways through our MyGPS personal development framework.
What's In It for You
- Competitive Salary: Starting from £26,215.15
- Great Benefits: 24 days of annual leave plus your birthday off, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover and more.
- Career Development: Access to our MyGPS personal development framework ensures structured growth opportunities.
- Inclusive Culture: Join a workplace committed to diversity and inclusion, supported by colleague‑led networks.
- Work‑Life Balance: Hybrid working options, Onsite GP offering virtual, telephone, and in-person services & Employee Assistance Programme, Mental Health First Aiders and sports and social clubs.
- Outstanding Facilities: Free onsite parking and first‑class amenities.
EEO & Equality Statement
Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Customer Care Administrator in Leeds employer: Zenith Group
Zenith is an award-winning employer that prioritises employee wellbeing and development, offering a competitive salary starting from £26,215.15 along with extensive benefits such as 24 days of annual leave plus your birthday off, and access to a personal development framework for career growth. With a strong commitment to diversity and inclusion, hybrid working options, and outstanding facilities, Zenith provides a supportive and innovative work environment where employees can thrive and contribute to a sustainable future.
