At a Glance
- Tasks: Analyse customer journeys and identify improvement opportunities to enhance experiences.
- Company: Zenith, the UK's largest independent vehicle solutions provider, committed to sustainability.
- Benefits: Competitive salary, 24 days leave, life insurance, and remote work options.
- Other info: Inclusive culture with development opportunities and a focus on sustainability.
- Why this job: Join a team driving meaningful change in mobility and customer experience.
- Qualifications: Experience in customer journey mapping and strong analytical skills required.
The predicted salary is between 40000 - 52000 £ per year.
At Zenith, we've been leading the transition to sustainable vehicle solutions for over 30 years.
As the UK's largest independent vehicle solutions provider, we're proud of our people, our award-winning service, and our bold ambitions to make mobility smarter, greener, and better for everyone.
We're powered by people, driven by innovation, and committed to creating an inclusive environment where everyone can thrive.
We are currently looking for a Business Analyst to join our Group Change & Transformation team on a 6-month fixed-term contract, with the potential to be extended or become permanent.
In this role, you'll help shape customer and colleague experiences across the organisation by analysing current journeys, identifying improvement opportunities, and supporting the delivery of customer-centric change that drives operational efficiency and business value.
You'll work closely with business stakeholders and Continuous Improvement colleagues to understand end-to-end processes, facilitate workshops, document current and future state journeys, and support informed decision-making.
This is an exciting opportunity to play a key role in driving meaningful improvements that enhance customer outcomes and colleague experiences across Zenith.
- What's the Role
- Facilitate workshops to capture and document end-to-end customer and colleague journeys
- Identify pain points, inefficiencies, risks and opportunities for improvement
- Create and maintain current and future state journey maps and process documentation
- Gather, analyse and document business needs and improvement opportunities
- Analyse process volumes, transaction data and operational performance metrics to identify improvement opportunities
- Work with Continuous Improvement colleagues to understand root causes and support solution design
- Produce clear analysis artefacts and communicate recommendations to technical and non-technical stakeholders
- What Can You Offer
- Experience in customer journey mapping and process analysis
- Strong workshop facilitation and stakeholder management skills
- Experience supporting business change, transformation or continuous improvement initiatives
- Excellent analytical, problem-solving and communication skills
- Experience documenting current and future state processes
- Ability to influence stakeholders through evidence-based analysis and recommendations
- Knowledge of Lean, Six Sigma, Continuous Improvement methodologies or customer experience practices is desirable
- What's in it for You
- Salary £40,000-£52,000 per annum plus annual bonus
- 24 days annual leave plus your birthday off, with the option to buy more
- Life Insurance, Critical Illness Cover, Dental and Health Cash Plans
- Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans
- Development opportunities through our My GPS personal development framework
- Perks at Work - discounts on everyday essentials
- Onsite GP, Employee Assistance Programme, Mental Health First Aiders
- Sports and social clubs, company activities, and team events
- Inclusive culture with colleague-led equality networks
- Free onsite parking
- Agile working - you might have the opportunity to work remotely when it works for the Customer, Zenith and yourself, and you'll work with your manager to agree how this works best
Why Zenith?
- Award-winning - Leasing Company of the Year (Fleet News 2026), Large Business of the Year (Yorkshire Post Excellence in Business Awards)
- Sustainability champions - Over 41% of our fleet are Battery Electric Vehicles (BEVs), and we're a carbon-neutral organisation
- Innovators - Investing £25 million in transformation, with a thriving fleet of 169,910 vehicles
- Inclusive - Six colleague-led diversity groups and a workplace where everyone can thrive
- A place to grow - Clear pathways through our My GPS personal development framework
We want to positively encourage differences in Zenith and believe it is critical to our success as a company.
Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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Business Analyst - 6 month FTC in Leeds employer: Zenith Group
Zenith Group is an excellent employer, offering HGV Mobile Service Technicians a dynamic work environment that prioritises reliability and excellence. With competitive pay, generous overtime opportunities, and a strong focus on professional development, employees can thrive in their careers while enjoying the benefits of working across diverse locations in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst - 6 month FTC in Leeds
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We think you need these skills to ace Business Analyst - 6 month FTC in Leeds
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Zenith Group.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Zenith Group. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Zenith Group
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
