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- Tasks: Join our fleet management team as a Fleet Assistant, handling vehicle defects and ensuring quick repairs.
- Company: Zenith is the UK's largest independent leasing and fleet management provider with over 30 years of experience.
- Benefits: Enjoy 24 days holiday, private medical insurance, free massages, and a great pension contribution.
- Why this job: Be part of a supportive team culture while growing your career in a dynamic environment.
- Qualifications: Strong communication skills, attention to detail, and IT proficiency are essential; SQL experience is a plus.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 30000 £ per year.
As the UK\’s largest independent leasing, fleet management and vehicle outsourcing provider, we\’ve been providing end-to-end vehicle management solutions for over 30 years. Our Commercial division offers commercial fleet operators the most comprehensive range of mobility services in the UK market for LGVs,HGVs, LCVs and trailers. Our services include fleet management, maintenance, funding, rental and flexible hire solutions. Trusted by some of the UKs most mission critical fleets, our market-leading solutions keep our customers\’ fleets available, cost efficient and compliant 24/7/365. About the Role: We are seeking a Fleet Assistant to join our busy and dynamic fleet management team at Zenith. As a Fleet Assistant, you will play a crucial role in ensuring that vehicle and trailer defects are swiftly allocated to our nationwide network of suppliers, minimizing downtime and enabling prompt repairs. This role requires someone who can self-manage, work well under pressure, and contribute to a team that delivers top-quality service to our customers. You will be responsible for overseeing defects, communicating effectively with suppliers and customers, and supporting various operational teams to ensure high standards of service. Strong attention to detail, IT proficiency, and excellent communication skills are essential to succeed in this position. Key Responsibilities: Allocate defects to the correct supplier promptly, adhering to KPIs, customer, and warranty requirements. Progress chase repairs and keep both customers and the internal team updated on job status. Handle inbound calls from customers and suppliers, logging job details and ensuring timely updates in the system (SQL). Support the breakdown team by managing roadside and on-site emergency defects. Ensure all customer service contract obligations and operating requirements are met within agreed guidelines. Resolve customer, supplier, and internal issues promptly, escalating when necessary. Communicate effectively across all departments to support operational success. Work flexibly with varying shift patterns to meet customer service needs. Skills & Experience: Strong verbal and written communication skills. Excellent attention to detail with the ability to manage and prioritize multiple tasks. Proficiency with IT systems and organization tools (SQL experience is desirable). Ability to work under pressure and in a fast-paced environment. Self-motivated with a proactive attitude and a team-oriented mindset. Customer-focused, with a professional approach to service delivery. Additional Responsibilities: Undertake any ad-hoc duties as required by the Team Leader/Line Manager. Adhere to company rules, regulations, and policies at all times. Why Zenith? At Zenith, we value our employees and offer a collaborative, supportive environment where you can thrive. If you\’re looking for a challenging and rewarding role in fleet management with an opportunity to grow your career, this is the perfect role for you. The good stuff…benefits! Salary £26,728 24 days holiday, which increases with length of employment Your birthday off! A great pension contribution by Zenith (6.25%) Private Medical Insurance as standard Life Cover Access to our own Zenith GP – on site and virtual for self and immediate family Free Massages on site Zenith AA breakdown cover Excellent referral scheme if you recommend a friend to us Sports and Social club – Company/Team activities Free parking Onsite bistro Equality, Diversity & Inclusion networks Perks at Work – save money on everyday essentials with access to shopping discounts We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. #zenhigh #J-18808-Ljbffr
Fleet Assistant employer: Zenith Group
Contact Detail:
Zenith Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Assistant
✨Tip Number 1
Familiarise yourself with the fleet management industry, especially the specific services offered by Zenith. Understanding their operations and how they support commercial fleet operators will help you speak confidently about the role during interviews.
✨Tip Number 2
Brush up on your IT skills, particularly with SQL systems, as this is mentioned in the job description. Being able to demonstrate your proficiency with relevant software can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will showcase your ability to handle customer and supplier interactions, which is crucial for the Fleet Assistant position.
✨Tip Number 4
Network with current or former employees of Zenith if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Fleet Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Fleet Assistant role. Emphasise your communication skills, attention to detail, and any IT proficiency, especially with SQL.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the fleet management industry and your enthusiasm for the role. Mention specific examples of how you've successfully managed tasks under pressure or contributed to team success in previous positions.
Highlight Relevant Skills: In your application, clearly outline your strong verbal and written communication skills, ability to manage multiple tasks, and customer-focused approach. These are key attributes for the Fleet Assistant position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Zenith Group
✨Showcase Your Communication Skills
As a Fleet Assistant, effective communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to explain how you would handle customer inquiries or supplier communications, so think of examples that highlight your ability to convey information clearly and professionally.
✨Demonstrate Attention to Detail
This role requires strong attention to detail, especially when allocating defects and managing repairs. During the interview, share specific instances where your attention to detail made a difference in your previous roles. This could involve discussing how you managed multiple tasks without overlooking important details.
✨Familiarise Yourself with IT Systems
Proficiency with IT systems, particularly SQL, is desirable for this position. Brush up on your knowledge of relevant software and be ready to discuss your experience with IT tools. If you have any specific examples of how you've used technology to improve processes, make sure to mention them.
✨Prepare for Pressure Scenarios
Working under pressure is part of the job, so be ready to discuss how you handle stressful situations. Think of examples from your past experiences where you successfully managed tight deadlines or urgent issues. This will show your potential employer that you can thrive in a fast-paced environment.
