At a Glance
- Tasks: Manage fleet operations, liaise with repair agents, and ensure customer satisfaction.
- Company: Join Zenith, the UK's top independent leasing and fleet management business.
- Benefits: Enjoy a competitive salary, 24 days holiday, private medical insurance, and more!
- Other info: Casual dress, sports club activities, and a commitment to diversity and inclusion.
- Why this job: Be part of a supportive team in a growing company with exciting career opportunities.
- Qualifications: Strong communication, IT skills, and attention to detail are essential.
The predicted salary is between 22000 - 26000 £ per year.
As the UK's largest independent leasing, fleet management and vehicle outsourcing provider, we've been providing end-to-end vehicle management solutions for over 30 years.
Our Commercial division offers commercial fleet operators the most comprehensive range of mobility services in the UK market for LGVs,HGVs, LCVs and trailers. Our services include fleet management, maintenance, funding, rental and flexible hire solutions. Trusted by some of the UKs most mission critical fleets, our market-leading solutions keep our customers' fleets available, cost efficient and compliant 24/7/365.
This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, solving problems, and providing excellent customer service. You'll play a key role in managing vehicle repairs, liaising with suppliers, and ensuring vehicle downtime is kept to a minimum for our customers.
What You’ll Be Doing
As a Fleet Administrator, you'll be responsible for tracking and progressing vehicle defects and repairs across our nationwide supplier network. You'll work closely with customers, suppliers, and internal teams to ensure repairs are completed efficiently and service levels are maintained.
Key responsibilities include:
- Monitoring and progressing vehicle repair and maintenance jobs.
- Liaising with suppliers to obtain repair updates and challenge delays where necessary.
- Ensuring accurate records and job notes are maintained on internal systems.
- Updating customers on the status of repairs and expected completion times.
- Supporting inbound customer and supplier enquiries via telephone and email.
- Escalating issues and sourcing alternative solutions when delays impact service delivery.
- Working collaboratively with colleagues across Fleet Operations to deliver exceptional customer service.
- Assisting with the management of breakdown and emergency repair cases when required.
What We're Looking For
We're keen to hear from candidates who have excellent communication skills and a strong administrative background, ideally gained within a fleet, logistics, automotive, or customer service environment.
Essential Skills & Experience
- Excellent verbal and written communication skills.
- Strong customer service and telephone handling experience.
- Good organisational and time management skills.
- Strong Microsoft Office skills, including Outlook, Excel and Word.
- GCSEs (or equivalent) in English and Maths.
- Experience working in a similar administrative or customer-focused role.
- Ability to prioritise workload in a busy, fast-paced environment.
Desirable
- Experience within the fleet, transport, automotive, HGV or LCV sectors.
- Experience using database systems such as SQL or similar platforms.
About You
You'll be:
- Professional and customer-focused.
- Reliable and highly organised.
- A confident communicator.
- Comfortable working under pressure.
- A collaborative team player with a positive attitude.
- Detail-oriented and committed to delivering a high standard of service.
Why Join Zenith?
At Zenith, people are at the heart of everything we do. We offer a supportive and collaborative working environment where your contribution is valued and your development is encouraged. You'll be joining a market-leading organisation with a strong reputation for delivering outstanding fleet management services.
The good stuff…benefits!
- Salary £27,060.80
- 24 days holiday, which increases with length of employment
- Your birthday off!
- A great pension contribution by Zenith (6.25%)
- Life Cover
- Access to our own Zenith GP – on site and virtual for self and immediate family
- Free Massages on site
- Zenith AA breakdown cover
- Excellent referral scheme if you recommend a friend to us
- Sports and Social club - Company/Team activities
- Free parking
- Onsite bistro
- Equality, Diversity & Inclusion networks
- Perks at Work – save money on everyday essentials with access to shopping discounts
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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Fleet Administrator in Leeds employer: Zenith Group
Zenith Group is an excellent employer, offering HGV Mobile Service Technicians a dynamic work environment that prioritises reliability and excellence. With competitive pay, generous overtime opportunities, and a strong focus on professional development, employees can thrive in their careers while enjoying the benefits of working across diverse locations in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just a fit for the role, but for the team too. We want to see your personality shine!
✨Tip Number 3
Practice common interview questions with a mate. Get comfortable talking about your experiences and how they relate to the Fleet Administrator role. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Fleet Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fleet Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how your skills align with what we’re looking for, and don’t forget to mention why you want to join us at Zenith.
Show Off Your Communication Skills:Strong communication is key in this role, so make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors. We appreciate attention to detail, and it starts right here!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our amazing team at Zenith!
How to prepare for a job interview at Zenith Group
✨Know the Company Inside Out
Before your interview, take some time to research Zenith and its values. Understand their journey, achievements, and what makes them stand out in the leasing and fleet management industry. This will not only impress your interviewers but also help you align your answers with their company culture.
✨Showcase Your Customer Service Skills
As a Fleet Administrator, customer service is key. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Be ready to discuss how you handle pressure and maintain communication with clients, as this will demonstrate your fit for the role.
✨Highlight Your Organisational Skills
This role requires excellent organisation and attention to detail. Bring up specific instances where you've managed multiple tasks or maintained accurate records. You could even mention any tools or systems you’ve used to keep things organised, which shows you're proactive and IT proficient.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
