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- Tasks: Assist customers with inquiries, manage portfolios, and provide support for vehicle services.
- Company: Zenith is an award-winning company leading the fleet industry through innovation and sustainability.
- Benefits: Enjoy flexible working, private medical cover, and 24 days annual leave plus your birthday off.
- Why this job: Join a diverse team where your ideas matter and grow your career in a supportive environment.
- Qualifications: Great communication skills, problem-solving abilities, and a passion for helping customers are essential.
- Other info: Be part of a culture that celebrates individuality and offers real opportunities for personal development.
The predicted salary is between 21000 - 35000 £ per year.
Why choose Zenith? Are you passionate about helping people and providing exceptional customer service? Do you want to work in a modern, supportive environment where your career development truly matters? If so, Zenith is the place for you!Our Teams As a Customer Service Executive at Zenith, you will join one of three specialist divisions, each dedicated to providing friendly support to our customers, including some of the UK\’s largest blue‐chip companies.Corporate Division: We provide company cars, light commercial vehicles, salary sacrifice schemes, and short‐term rentals to corporate customers– all supported by our expert in‐house teams specialising in fleet, accident, and customer management, ensuring tailored solutions and first‐class service for every customer.Commercial Division: We support operators of LGVs, HGVs, and trailers by offering fleet management, maintenance, funding, rental, and flexible hire solutions. Trusted by major grocery and parcel delivery companies, our teams provide 24/7 support to keep fleets on the road and running smoothly.Consumer Division: We deliver a fully digital car leasing experience, we support customers from initial enquiry and new vehicle orders through to servicing and repairs. Our industry‐leading digital brand, Zen Auto, along with our expanding White Label solutions empower partners to offer branded leasing options to their own customers.Whichever division you join, you will be part of a high‐performing team dedicated to delivering outstanding customer experiences with empathy and expertise. We offer genuine opportunities to develop your skills and advance your career at an award‐winning company that leads the fleet industry through innovation and sustainability.What You\’ll Be Doing Depending on your team, you could be:Handling a wide variety of telephone and email enquiries, responding promptly and compassionately to breakdowns, defects, and repairs for our commercial fleet to ensure customers are back on the road without delay.Managing your own portfolio of corporate customers as their primary point of contact and trusted advisor, supporting them with everything from new vehicle orders and pricing to ongoing in‐life vehicle operations.Supporting our drivers by arranging services, MOTs, and repairs, as well as assisting them through unexpected breakdowns with care and reassurance.You will be at the heart of our customer service operation, providing support, managing essential administrative tasks, and building strong relationships through your professionalism, empathy, and clear communication.What You\’ll Bring If you thrive in a fast‐paced environment, communicate clearly, and love solving problems, you\’ll fit right in. We\’re looking for people who:Are great communicators and natural problem‐solversTruly care about supporting customers and doing the right thingAre motivated, adaptable, and eager to learnIf that sounds like you, we\’d love to hear from you!What\’s In It For You Starting salaries from £25,207.65 per annum24 days annual leave & 1 day for your birthday, with the option to buy moreHealth & wellbeing: Private Medical Cover, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown coverCareer Development: Opportunities for professional growth and access to our MyGPS personal development framework.Perks at Work – save money on everyday essentials with access to a shopping discounts siteSupport for your wellbeing – onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First AidersAgile Working: Flexible working arrangements to suit you, with free parking onsite.Social Activities: Sports and social clubs, company activities, and team events.Inclusive Culture: colleague‐led equality groups and be part of a company committed to equality, diversity, and inclusion.Sound Like The Right Opportunity For You? Apply Now! When you join Zenith, you\’re becoming part of a team that\’s driving innovation, sustainability, and success. We are proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from people who want to be part of a business that\’s shaping the future of vehicle mobility, delivering for customers, and making a difference for the environment and society.#zenmed
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Customer Service Executive employer: Zenith Group
Contact Detail:
Zenith Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with Zenith's values and culture. Understanding their commitment to equality, diversity, and inclusion will help you align your responses during interviews and show that you're a great fit for their team.
✨Tip Number 2
Research the specific division you're interested in, whether it's Corporate, Commercial, or Consumer. Knowing the unique challenges and services of each division will allow you to tailor your conversations and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare examples of how you've delivered exceptional customer service in the past. Zenith values empathy and problem-solving, so think of situations where you went above and beyond to support customers.
✨Tip Number 4
Network with current or former employees of Zenith on platforms like LinkedIn. They can provide insights into the company culture and the expectations for Customer Service Executives, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Zenith is looking for in a Customer Service Executive. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service. Use specific examples that demonstrate your communication skills, problem-solving abilities, and adaptability, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your alignment with Zenith's values. Mention how you can contribute to their inclusive culture and commitment to exceptional service.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Zenith Group
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with Zenith's commitment to exceptional service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved customer issues. Zenith values natural problem-solvers, so highlight your ability to think on your feet and provide effective solutions under pressure.
✨Research Zenith and Its Divisions
Familiarise yourself with Zenith's various divisions and their services. Understanding the Corporate, Commercial, and Consumer divisions will help you tailor your responses and show that you're genuinely interested in the company and its operations.
✨Emphasise Adaptability and Learning
Zenith is looking for motivated individuals who are eager to learn. Be ready to discuss how you've adapted to new challenges in the past and your willingness to grow within the company through their MyGPS personal development framework.
